Mykronoz faqsstatusCase Nomykronoz products appsquestionAnswerUnder development1



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MYKRONOZ FAQSStatusCase NoMYKRONOZ PRODUCTS - APPSQuestionAnswerUnder development1Device compatibility with Windows PhoneWe are currently developing Windows Phone Apps for our models ZeFit, ZeWatch2 and ZeBracelet2. Release date: 1st quarter 2014Under development2Device compatibility with Android 5.0Our engineers are adapting our smartwatches firmware and apps to ensure compatibility with this newest Android version.

  1. [ZeFit users who have upgraded their Nexus to Android 5.0] your ZeFit not longer synchronize with your Nexus. We are aware of this problem and are working on fixing this bug. In the meantime, you can use our PC or MAC software to synchronize your data. Under consideration3Device Compatibility with Apple HealthKitAlthough Apple HealthKit seems to be an interesting platform, our products and Apps are not compatible with it for the moment. This topic is under consideration. We want to hear from you, so please send us your feedback or suggestions at support@mykronoz.com. We will review and share your comments with our product development team.Under consideration4Device Compatibility with Google FitAlthough Google Fit seems to be an interesting platform, our products and Apps are not compatible with it for the moment. This topic is under consideration. We want to hear from you, so please send us your feedback or suggestions at support@mykronoz.com. We will review and share your comments with our product development team.Under consideration5Device Compatibility with third-parties apps (RunKeeper, MyFitnessPal, Endomondo etc.…)We want to hear from you, so please send us your feedback or suggestions at support@mykronoz.com. We will review and share your comments with our product development team.new6Where can I find my product’s serial number?Your product’s serial number starts by S/N and can be found on the back of the packaging box above the barcode.Under consideration7Launch of MyKronoz SDK - APIWe want to hear from you: if you are developer please send us your contacts at support@mykronoz.com. We will review your profile and share your comments with our product development team.new8Can I use the same email address with different MyKronoz products?One email address cannot be used with two similar product models.

Example: You cannot use two ZeFit with the same email address.

  1. One email address can be used with two different product models.

Example: You can use the same email address to create an account for ZeFit and ZeWatch2, because their databases are separated.

new9Can I use multiple email accounts with one single MyKronoz product simultaneously?No: one product can only be paired to one account / one email address at one time. If you want to connect your MyKronoz product to another email address, you need first to unpair it from the existing account.

  1. How do I unpair my device from my account?

[iOS or Android users] Open the App, Go to “Settings”, click on “Set up XXX” then tap “Unpair XXX”

[MAC or PC users] Open the software, Go to the “Device Manager” tab, click on “Unpair “ in the right hand-side of the tableUnder development10Do you plan on launching smartwatches with SIM cards?Yes. We will be launching the following two models of watch phones in 2015:

  1. ZeTel (2G SIM slot)

  2. ZePhone (3G SIM slot)new11My mobile phone is fully compatible with MyKronoz product, however I noticed it is not included in your official compatibility list!This is excellent news! We want to hear from you: please let us know your MyKronoz product + mobile phone brand and model + OS version at support@mykronoz.com

StatusCase NoZEFITCOMPATIBILITY - SET UP - PAIRING - UNPAIRINGQuestionAnswer1Where can I find ZeFit iOS App?ZeFit iOS App can be found on the App store updated2Where can I find ZeFit Android App?ZeFit Android App can be found on the Google Play store updated3I just got a ZeFit but it does not show the correct time, what should I do?In order to get the correct time on your ZeFit display, you must first set it up using your smartphone or computer.

-Set up ZeFit using a mobile phone: download and install ZeFit iOS or Android App on your smartphone, then follow the instructions on screen

-Set up ZeFit using a computer: download ZeFit PC or MAC software from MyKronoz website, install the software on your computer, and follow the instructions on screen4I cannot see ZeFit in the list of Bluetooth devices of my mobile phoneUnlike other Bluetooth accessories, ZeFit must be paired using ZeFit mobile App and not by selecting it in the Bluetooth list of your mobile phone5When I select ZeFit on the list of Bluetooth devices of my mobile phone, I am prompted to enter a code, what is the code?No password is required to pair ZeFit to your mobile phone, you should download the App and follow the instructions given on screenupdated6Which iOS devices are compatible with ZeFitiOS devices that support Bluetooth 4.0 and iOS 6+:



  1. iPhone 4s, iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6 Plus

  2. iPad 3/4/5th generation, iPad Mini

  3. iPod Touch 5th generationupdated7I have successfully installed ZeFit iOS App on my iPhone 4, but when I try to pair it, it says “FAILED”Pairing cannot be successful in this case because ZeFit is only compatible with iOS devices that support Bluetooth 4.0 and run iOS6 and above. iPhone 4 is not equipped with Bluetooth 4.0 connectivity. Hence, we invite you to download the PC or MAC software available on MyKronoz websiteupdated8I have successfully installed ZeFit iOS App on my iPhone 3 GS, but when I try to pair it, it says “FAILED”Pairing cannot be successful in this case because ZeFit is only compatible with iOS devices that support Bluetooth 4.0 and run iOS6 and above. iPhone 3 GS is not equipped with Bluetooth 4.0 connectivity. Hence, we invite you to download the PC or MAC software available on MyKronoz websiteupdated9I have successfully installed ZeFit iOS App on my iPad 2, but when I try to pair it, it says “FAILED”Pairing cannot be successful in this case because ZeFit is only compatible with iOS devices that support Bluetooth 4.0 and run iOS6 and above. iPad 2 is not equipped with Bluetooth 4.0 connectivity. Hence, we invite you to download the PC or MAC software available on MyKronoz websiteupdated10I cannot install ZeFit Android App on my Android 4.1 phone, why is that?Just like most activity trackers available on the market, ZeFit is only compatible with Select Android 4.3 + devices that support Bluetooth 4.0 connectivity. Previous Android version cannot well support the transmission of data via Bluetooth, this is why BLE + Android 4.3 are required. Hence, we invite you to download the PC or MAC software available on MyKronoz website11Why ZeFit is only compatible with Android 4.3 and above versions?Just like most activity trackers available on the market, ZeFit is only compatible with Select Android 4.3 + devices that support Bluetooth 4.0 connectivity. Previous Android version cannot well support the transmission of data via Bluetooth, this is why BLE + Android 4.3 are required.updated12My mobile phone supports Android 4.3 and Bluetooth 4.0, however, I cannot pair my ZeFitOur developers work continuously on improving and upgrading our Android application to make our ZeFit compatible with more devices. On the other hand, note that most activity trackers available on the market face similar issues of compatibility with Android system, as we cannot control the Bluetooth protocol and software embedded on other manufacturers’ handsets. Hence, we invite you to download the PC or MAC software available on MyKronoz website13I have an iPhone 5, but when I try to pair my device it always says “FAILED”When you try to pair your ZeFit using a mobile phone, you must make sure that ZeFit display is turned on to initiate the Bluetooth recognition. Press ZeFit button to light up the display. If you still experience the problem:

-make sure your Bluetooth is turned ON

-make sure you have Wifi / 3g

-reset your iPhoneupdated14I have purchased a ZeFit, but I just found out that my mobile phone is not compatible, should I return the product?No, you shall not return the product! Instead, we invite you to download the PC or MAC software available on MyKronoz website which allow end-users to set up and use ZeFit without a smartphoneupdated15Are you going to release an App for Windows Phone?Our engineers are working on the development on a Windows Phone App. Release date: 1st quarter 2015WINDOWS PC SOFTWAREupdated16Can I set up my ZeFit using a PC?Yes you can set up ZeFit using our Windows PC software available on MyKronoz websiteupdated17Where can I find ZeFit PC software?You can find ZeFit PC software on ZeFit mini website or MyKronoz website, ZeFit page, Downloads section new18What are the Windows system requirements?Windows 7, 8, XPupdated19I have installed ZeFit PC software but I am stuck on the welcome page.If you are facing this situation:

-Make sure the charging clip is well positioned on the charging terminals on the back of ZeFit

-Update the driver on your PC

-try again on different USB port20I have installed ZeFit PC software but it shuts down after two seconds.-Verify that your Windows system is compatible with our software

-Make sure the charging clip is well positioned on the charging terminals on the back of ZeFit

-if you have already installed a previous version of ZeFit software, please uninstall and remove it completely from your computernew21I just tried to upgrade my ZeFit firmware but ZeFit display is stuck on “UPGRADING”After a firmware upgrade, you need to unplug and plug the device back in. If this operation is successful, the « upgrading » message should disappear and allow you to use the device normallynew22I receive an error message when trying to change my personal information, what can I do?This bug has been identified and fixed in the latest version of our PC Software. Please uninstall and remove the current PC software version from your computer, and install the latest one available on MyKronoz websitenew23When I click on “dashboard”, I have to log in again…why?This bug has been identified and fixed in the latest version of our PC Software. Please uninstall and remove the current PC software version from your computer, and install the latest one available on MyKronoz websitenew24After syncing my data, it seems that my clock type is not saved and resets to 12-hour time format. Why?This bug has been identified and is being fixed. A new version that resolve this issue will be uploaded on MyKronoz websitenew25I have reset my ZeFit, but it is still paired with my email / account. How can I unpair it from my account?Open the software. Go to “Device Manager” tab, tap “Unpair” on the right hand side on the tablenew26After syncing my ZeFit, the online dashboard doesn’t show my activity or sleep dataThis bug has been identified and fixed in the latest version of our PC Software. Please uninstall and remove the current PC software version from your computer, and install the latest one available on MyKronoz websitenew27My activity and sleep data are not displayed at the correct time / hoursThis bug has been identified and fixed in the latest version of our PC Software. Please uninstall and remove the current PC software version from your computer, and install the latest one available on MyKronoz websiteMAC SOFTWAREnew28Can I set up my ZeFit using a MAC?Yes you can set up ZeFit using our MAC software available on MyKronoz websitenew29Where can I find ZeFit MAC software?You can find ZeFit MAC software on ZeFit mini website or MyKronoz website, ZeFit page, Downloads section new30What are the MAC system requirements?Mac OS X 10.7 and newernew31I have installed ZeFit MAC software but I am stuck on the welcome page.If you are facing this situation:

-Make sure the charging clip is well positioned on the charging terminals on the back of ZeFit

-try again on different USB portnew32I just tried to upgrade my ZeFit firmware but ZeFit display is stuck on “UPGRADING”After a firmware upgrade, you need to unplug and plug the device back in. If this operation is successful, the « upgrading » message should disappear and allow you to use the device normallyTROUBLESHOOTING33After pressing ZeFit button, now the time appears, but how do I go back to SET UP screen?You do not need to see the SET UP message to complete this operation, just download the App and follow the instructions on screen34When I try to sign up using the mobile App, it says NETWORK UNAVAILABLEThis error message usually appears when:



  1. user has no Internet access on his mobile phone, then he needs to get Wifi or 3g network to complete his registration

  2. user has entered an email address that denies the access to our server. We recommend our users to try again with a Gmail addressupdated35I have successfully sign up and created an account, but when I try to pair my ZeFit, it says that it is already connected to another account. What can I do?Send an email to MyKronoz support Team: support@mykronoz.com indicating the D/N number that appears below the error message; This D/N number will allow us to track with which email address your MyKronoz device is connected, and if needed, to unpair it from this account.

[PC users] The D/N number can be found on the bottom right-side of the Software welcome page36I can’t remember my password, how do I login again?You can simply press the “Forgot my password” button on ZeFit App or software in order to request a password reset37I would like to use another email address for my account, how can I do that?For this, you need

  1. to unpair your device from your current account by going into SETTINGS > SET UP > UNPAIR

  2. then log out from your session

  3. sign up with another email

  4. Pair your ZeFit with this new email account

Note: your previous data will not be transferred to this new account38I would like to give my ZeFit to my sister, how can I unpair the device from my account?For this, you need to unpair your device from your current account by going into SETTINGS > SET UP > UNPAIR

new39My ZeFit shows PLS SYNC TIME, what does it mean and how can I remove this notification?Step 1: Open the App, click on the SETTING tab, tap SET UP ZeFit > UNPAIR ZeFit > SET UP ZeFit again, and go over the pairing process.

This operation will synchronize the correct time on your ZeFit,

Step 2: Plug your ZeFit to a power source via USB and keep the main button pressed for about 10 secondsnew40My ZeFit shows MEMORY FULL, what can I do?ZeFit internal memory is limited to approximately 7 days of activity. Once the memory is full, you need to synchronize your data using the mobile application (iOS or Android) or the PC / MAC software in order to save your data into the cloud, and release some free space to track your new activitynew41My ZeFit shows some Chinese characters, what can I do?On our very first firmware version, a few words like « Full memory » or « set up » may appear in both languages because our firmware supported both Chinese and latin characters. Most likely, this means that your memory is full and that you need to synchronize your data using the mobile application (iOS or Android) or the PC / MAC software in order to save your data into the cloud, and release some free space to track your new activitynew42My ZeFit shows incorrect time, what can I do?Open the App, click on the SETTING tab, tap SET UP ZeFit > UNPAIR ZeFit > SET UP ZeFit again, and go over the pairing process.

This operation will synchronize the correct time on your ZeFit,new43How do I adjust my ZeFit to daylight saving time?Open the App, click on the SETTING tab, tap SET UP ZeFit > UNPAIR ZeFit > SET UP ZeFit again, and go over the pairing process.

This operation will synchronize the correct time on your ZeFit,SYNCING DATA44How do I sync my data using ZeFit mobile app?The synchronization of data is manual and not automatic, please follow these instructions:


  1. Press the syncing button on the top right hand of the mobile app

  1. Make sure ZeFit display in turned on to initiate the Bluetooth connection and ensure successful synchronization of data45I tried to sync my data but it was not successful, what should I do?Press the syncing button on the top right hand of the mobile app

  2. Make sure ZeFit display in turned on to initiate the Bluetooth connection and ensure successful synchronization of data

TIPS: If you still experience some problems:

-make sure you have Wifi / 3g network

-reset your mobile device

-if you are using an iPhone, double press the Home Button and remove the window corresponding to ZeFit App

-send an email to support@mykronoz.com indicating:

-ZeFit S/N and D/N number

-App version

-Mobile Device model and brand46I noticed some data discrepancy between my App and my ZeFit, what can I do?-Make sure you have Wifi / 3g network

-reset your mobile device

-if you are using an iPhone, double press the Home Button and remove the window corresponding to ZeFit App



TIPS: If you still experience some problems:

-send an email to support@mykronoz.com indicating:

-ZeFit S/N and D/N number

-App version



-Mobile Device model and brandupdated47My ZeFit shows FULL MEMORY, what should I do?ZeFit internal memory is limited to approximately 7 days of activity. Once the memory is full, you need to synchronize your data using the mobile application (iOS or Android) or the PC / MAC software in order to save your data into the cloud, and release some free space to track your new activityupdated48My ZeFit shows FULL MEMORY and no longer tracks my activity!ZeFit internal memory is limited to approximately 7 days of activity. Once the memory is full, you need to synchronize your data using the mobile application (iOS or Android) or the PC / MAC software in order to save your data into the cloud, and release some free space to track your new activity49My ZeFit shows LOW BATTERY, and I cannot sync my data, is it normal?Data cannot be successfully synchronized when battery is low, you need to charge your device to ensure a proper synchronizationnew50I have a Samsung S3 and cannot sync my dataThis problem has been identified and fixed in our latest firmware and Android App.

Step 1: Upgrade ZeFit firmware using our PC or MAC software available on

MyKronoz website

Step 2: Make sure you have downloaded the latest ZeFit Android App new51I have a Galaxy Note 2 and cannot sync my dataThis problem has been identified and fixed in our latest firmware and Android App.

Step 1: Upgrade ZeFit firmware using our PC or MAC software available on

MyKronoz website

Step 2: Make sure you have downloaded the latest ZeFit Android App new52I have a LG G2 and cannot sync my dataThis problem has been identified and fixed in our latest firmware and Android App.

Step 1: Upgrade ZeFit firmware using our PC or MAC software available on

MyKronoz website

Step 2: Make sure you have downloaded the latest ZeFit Android App new53ZeFit Android App doesn`t sync all the data, it always stops at 75% during the sync process.This problem has been identified and fixed in our latest firmware and Android App.

Step 1: Upgrade ZeFit firmware using our PC or MAC software available on

MyKronoz website

Step 2: Make sure you have downloaded the latest ZeFit Android AppACTIVITY & SLEEP DATA54What does ZeFit track?ZeFit tracks your daily steps, calories burnt, distance travelled, and sleep (sleep time, quality of your sleep)55How does ZeFit calculate my steps, distance and calories burned?Our algorithm takes into account your gender, height and weight to calculate those data56How does ZeFit calculate my sleep quality?Our 3 axis accelerometer sensor determines whether your are in a phase of light sleep, deep sleep, or awaken57How do I manually activate sleep mode?To activate sleep mode, you simply need to long press ZeFit button58At midnight, my tracker resets to 0, is it normal?Yes ZeFit tracker resets at midnight59The number of my daily steps seems inaccurate, why?If you feel that this number is inaccurate (too low or too high)

-make sure you have enter your correct height when signing up

-make sure you are wearing ZeFit on your non-dominant wrist and not too lose60Sometimes ZeFit counts some steps while I am not actually walking, why?Since ZeFit is equipped with a motion sensor, there is a likelihood that on a bumpy road, of if your hands are moving, the tracker counts a few extra steps61Sometimes, ZeFit does not count my steps, why?Since ZeFit is equipped with a motion sensor, if your arms remain static, there is a likelihood that the tracker misses a few steps62I have compared the distance given by ZeFit and my GPS, and they are different, why?The distance is based on your stride length, which can explain the discrepancy with a GPS which will measure the actual distance63My calories burnt seem extremely low, why?If you feel that this number is inaccurate (too low or too high)

-make sure you have entered your correct weight when signing up

-make sure you are wearing ZeFit on your non-dominant wrist and not too losenew64I just got a ZeFit, but all the counters remain frozen at 0 – why?You need to wear the device and walk for about 20 steps for the pedometer and tracker to start upnew65It seems that my ZeFit exits sleep mode automatically around 6 – 6:30 am – why?Our sensor detects your movement status after 6/6:30. If ZeFit detects movement before 6/6:30 it will count the time into light sleep (less movement) or wake up (more movement), however the device will still remain in sleep mode. But if ZeFit detects a lot of movements after 6/6:30, it will exit sleep mode and switch to day mode.CHARGING66I have plugged ZeFit to my computer but it seems that it is not charging, no battery indicator shows up?Make sure the clip is properly aligned with the charging terminals on the back of ZeFit67How long should I charge ZeFit for the first timeWe recommend charging it during 1:30 to 2 hours68How long does the battery last after a full charge?Between 3 to 7 days, depending on your daily usagenew69After I remove ZeFit from its charger, ZeFit screen remains blackPlug ZeFit to a power source using the USB charging clip and maintain the main button pressed. This operation will reboot your ZeFit.OTHER70Can I wear ZeFit while swimming / showering ?No, ZeFit is not waterproof and should not be immersed in water. It is only splash, sweat and rain resistant.71How do I clean my band?You can clean your band using a humid cloth (warm water) and mild detergent, avoiding contacts with the displayupdated72What are the S/N and D/N numbers? Where can I find them?-S/N number is the serial number which can be found on the back of the packaging box

-D/N number is the device number which can be found in the “Help” section of the Mobile App or “Device Manager” section of the PC / MAC software or online cloud website73What are the consequences of doing a RESET?Doing a reset will only delete your activity and sleep data, but not the account which is associated to your device74I want to delete my account, how can I do that?Please send an email to support@mykronoz.com 75Can I check my activity data online?After successfully syncing your data using ZeFit mobile App or software, you can check your data online, from our cloud platform:



http://app-zefit.mykronoz.com

new76ZeFit shows PLS SYNC TIME, what does it mean and how can I remove this notification?Step 1: Open the App, click on the SETTING tab, tap SET UP ZeFit > UNPAIR ZeFit > SET UP ZeFit again, and go over the pairing process.

This operation will synchronize the correct time on your ZeFit,

Step 2: Plug ZeFit to a power source via USB and keep the main button pressed for about 10 secondsnew77How can I upgrade my ZeFit with the latest firmware available?Step 1: Download and install ZeFit PC or MAC software available on MyKronoz website

Step 2: Plug ZeFit into the USB port of your computer and follow the instructions on screen to upgrade your ZeFit firmwarenew78How can I adjust my stride length?This option is not available. If you want us to add this option, please send us your feedback at support@mykronoz.com

new79I have unpaired and pair my ZeFit to adjust the time, but all my data has been deletedWhen unpairing and pairing ZeFit over, the daily data will be resets to 0 in order to avoid data discrepancy in case the device is associated to a new email addressnew80Will my data be deleted if I remove the app from my phone?No, your data is stored on the cloud, so if you delete the application from your cellphone, your data will still be securely stored and available for you to access and check.




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