Employee handbook

Dress Code / Hygiene (updated August 1, 2014)

• Full time employees will be given 5 red Ace shirts.

• Part time employees will be given 3 red Ace shirts.

As these shirts are worn and need replacing, it will be the employee's responsibility to replace the shirts. If the employee is leaving the company, all shirts are to be returned.

Will dress to project the image of a professional businessman at all times, suit and tie is not required. Nice shoes or boots, nice pants/slacks or shorts, and red Ace shirts with Ace or Keith logos are acceptable. Name tags with name and titles are to be worn at all times. Jeans and t-shirts are not acceptable.

Will dress to present a professional appearance at all times. Nice clean shoes or boots, nice pants or skirts and a nice dress shirt or blouse are acceptable.

• Athletic shoes are acceptable as long as they are clean and conservative in appearance. No wild colors, art deco, etc.

• Nice jeans are acceptable. They should not contain patches, tassels, fringes, etc. Sweat pants and extra baggy pants are not acceptable.

• Only red Ace shirts with the Ace or Keith logos are acceptable.

• No bare mid sections or low cut shirts are acceptable.

• Socks must be worn with all shoes.

• Slick bottomed, high heeled or open toed shoes are not acceptable due to safety reasons.

• During warmer seasons shorts may be worn. They should be hemmed at the bottom and be of acceptable length. Acceptable length is defined as: longer than your fingertips when your arms are held down your side.

• All non-office personnel must wear a name tag at all times. Name tags will be provided, but lost name tags will be the responsibility of the employee to replace.

An employee who is in doubt about the appropriateness of a particular mode of dress should consult their supervisor or manager in advance. Supervisors and managers are charged with the responsibility of enforcing this policy.

In our business, you, like the merchandise, are always on display, constantly scrutinized by the customers. The more we can do to give them a favorable impression, the better feeling they will leave with, the better we will all do and the happier we will all be. With this in mind, it is imperative that each of us, at all times, be conscious of how we appear to our customers.

• Employee's clothing should at all times be clean and well kept.

• Hair and general overall appearance should always be considered prior to reporting for work. This means the basics of bathing, shaving (when called for), brushing teeth, hair combing, etc. Never come in unkempt.

• Be conscious of your appearance at all times. If you get soiled while working, clean up when you are finished. When you return from lunch, be sure to freshen up, wash hands, comb hair, brush teeth or use mouthwash.

• Out of respect for our customers and other employees with allergies; cologne, perfumes, and scented aftershaves are not allowed on the sales-floor.

• If an employee requires a reasonable accommodation regarding their dress for bona fide religious reasons, they should contact their supervisor or the Human Resources Department. Unless an undue hardship would result, such an accommodation will be made.

Remember that the people you will be dealing with will be in extremely close quarters as you show the merchandise or explain merchandise to them. There are few things that are more distracting or dissatisfying to a customer than to have to deal with someone who they perceive as dirty, or who smells bad, or has bad breath. The customer leaves with a bad impression of the individual, the store, and his or her purchase.

Employees who refuse to comply with Keith Ace Hardware’s reasonable standards of dress may be sent home to change into more appropriate attire. Repeated violation of this policy can lead to disciplinary action up to and including termination.

Cooperation

Keith General Office is open to any suggestions or constructive criticism that our employees feel will result in improved conditions or further the firm's interest.

Drug Free Workplace

Keith Ace Hardware does not sponsor or endorse any specific drug and alcohol treatment or training programs. Such programs are available through public and private health care facilities. Affected employees are encouraged to seek assistance for themselves and their dependents.

Keith Ace Hardware does not require drug testing as a condition for employment, but by accepting employment you are agreeing that you may be required to submit to a drug test at anytime at the request of management.

Attendance

Among other things, “good attendance habits” include the following:

• Being at your work station ready for work by the start of the shift;

• Appearing for work no earlier than 5 minutes prior to the start of the shift and no later than the start of the shift;

• Remaining at your work station unless the needs of the job require being elsewhere, except during authorized breaks (including restroom breaks);

• Taking only the time normally allowed for breaks;

• Remaining at work during your entire shift, unless excused by a supervisor or manager;

• Not leaving work until the scheduled end of your shift unless excused by a supervisor or manager;

• Leaving promptly at the end of your shift unless you have been given advance permission by your supervisor or manager to work past that point; and

• Calling in and personally notifying your supervisor or another member of management if you are going to be either absent or tardy, unless a verifiable emergency makes it impossible for you to do so.