Front of House/Marketing Assistants Full Time (35 hours/week) or Part Time



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Date09.06.2017
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Front of House/Marketing Assistants

Full Time (35 hours/week) or Part Time (various hours)

£7.50 - £8.20 per hour (dependent on experience)
An exciting opportunity has arisen for new Front of House/Marketing Assistants at An Lanntair.
An Lanntair is a multi-space, multi-arts, multi award-winning venue. We are a contemporary gallery, theatre, cinema, concert hall and a platform for dance and literature. Our work is local, national and international yet our distinctiveness lies in being ‘of the place’, rooted in the Gaelic culture of the Outer Hebrides. 
The Front of House/Marketing Assistant role is a new position specifically created to meet the growing demands of our busy box office and marketing departments.
Our Front of House staff work with all elements of the organisation, providing a customer facing information service, a dedicated box office service and servicing An Lanntair’s shop. It is a lively and creative front of house team.
Our marketing department is busy supporting a diversity of events and projects across the visual arts, performing arts, literature and film.
This role will involve working across both the front of house and marketing departments.
We offer a friendly and creative work environment, a good work life balance and an opportunity to learn new skills and develop and grow your career.
About this role
This role will work on the front of house, as well as behind the scenes at An Lanntair, promoting our varied and exciting programme within our marketing team. This is a new role that bridges our front of house and marketing teams.
Front of house duties will include:


  • Providing a consistent presence on the front desk and box office.

  • Providing assistance and information about the centre.

  • Welcoming and directing customers/visitors, providing programme information, handling enquiries and complaints and processing incoming mail.

  • Ensuring the very highest levels of customer care on the front desk and box office.

  • Acting as a sales assistant for selling tickets through the box office and retailing shop stock.

  • To operate a computerized ticket and shop system.

  • To handle shop sales.

  • Cash handling, including cheques and credit card payments. To control income through the venue management system including reconciliation of takings and cash security.

  • Presenting a positive public face for An Lanntair in support of people entering and contacting the centre through an upbeat manner and by providing appropriate assistance and information.

  • To answer the telephone and deal with routine telephone inquiries and telephone bookings as required. This will include message taking and processing.

Specific marketing duties will include:




  • Assisting with website management.

  • Assist with social media and marketing activities, including the management of An Lanntair’s Facebook, Twitter and Instagram accounts.

  • Drafting An Lanntair’s weekly newsletter.

  • Undertaking poster, brochure and flyer distribution around the venue and around the communities across the island. This work will ensure all promotional material in the building and around town is kept up to date and displayed attractively.

General:



  • To perform miscellaneous duties as assigned within the centre. This may include assisting at events and activities associated with the An Lanntair programme, marketing and front of house duties.


How to apply
Applicants are invited to review the Job Description and Person Specification carefully and submit a letter of application, setting out explicitly the ways in which they meet the requirements of the Person Specification, and their CV by post or email to: christine@lanntair.com by Monday 15th May 2017.
Should any applicant wish to ask questions or discuss anything prior to submitting their application, please feel free to contact Christine Phillips, Head of Marketing on 01851 708488 or email: christine@lanntair.com.

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