This role will work on the front of house, as well as behind the scenes at An Lanntair, promoting our varied and exciting programme within our marketing team. This is a new role that bridges our front of house and marketing teams.
Front of house duties will include:
Providing a consistent presence on the front desk and box office.
Providing assistance and information about the centre.
Welcoming and directing customers/visitors, providing programme information, handling enquiries and complaints and processing incoming mail.
Ensuring the very highest levels of customer care on the front desk and box office.
Acting as a sales assistant for selling tickets through the box office and retailing shop stock.
To operate a computerized ticket and shop system.
To handle shop sales.
Cash handling, including cheques and credit card payments. To control income through the venue management system including reconciliation of takings and cash security.
Presenting a positive public face for An Lanntair in support of people entering and contacting the centre through an upbeat manner and by providing appropriate assistance and information.
To answer the telephone and deal with routine telephone inquiries and telephone bookings as required. This will include message taking and processing.
Specific marketing duties will include:
Assisting with website management.
Assist with social media and marketing activities, including the management of An Lanntair’s Facebook, Twitter and Instagram accounts.
Drafting An Lanntair’s weekly newsletter.
Undertaking poster, brochure and flyer distribution around the venue and around the communities across the island. This work will ensure all promotional material in the building and around town is kept up to date and displayed attractively.
To perform miscellaneous duties as assigned within the centre. This may include assisting at events and activities associated with the An Lanntair programme, marketing and front of house duties.
Head of Marketing with supervision and support from the Retail Manager
Skills and Experience Required
The successful applicant must be a team player with the ability to establish and maintain good working relationships with colleagues and partners. A ‘can do’ attitude and flexible approach will be very important.
Essential skills and experience required are:
35 hours per week primarily shift work, based on the front desk at An Lanntair. Some office hours may also be necessary within this to undertake some of the marketing duties.
Shifts include: Mon-Sat 9.30-5.30, or 5pm-Close (10-11.30pm weekdays-1am weekends).
Applicants should be flexible to work a variety of shifts.
Job share/part time hours may be considered for the right candidate(s).
Permanent position, subject to three months’ probation.