Green university of bangladesh



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walton service quality survey
walton service quality survey




GREEN UNIVERSITY OF BANGLADESH

Course Title: Service Marketing
Course code: MKT-407

An assignment on

Submitted to
Submitted by
Name: Mohammad Abrar Safi
I'd: 201906040


Brand: Walton Group


WALTON
Service Quality Survey Form

customer Name:


Date:


  1. I am satisfied with the delivered services provided by the Walton Group in the field of smartphones & TV.



1 2 3 4 5
Strongly agree strongly disagree

  1. Walton’s staff help provide information about their products and in providing other services.



1 2 3 4 5
Strongly agree strongly disagree


  1. I trust Walton’s services and am confident about the best quality of service.




1 2 3 4 5
Strongly agree strongly disagree


  1. Walton’s staff actively hears from the customers and provides services accordingly.




1 2 3 4 5
Strongly agree strongly disagree


  1. Walton Group provides all of its services physically.



1 2 3 4 5
Strongly agree strongly disagree

Graphical presentation of the survey questions



Data labels


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