How to Get the Most Out of
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Contents Preface 9 How to Get the Most Out of this Book 11 Knowledge Management: An Introduction 13 Introduction 13 Background 14 Understanding Knowledge Management 16 Data, Information and Knowledge 17 Towards Sustainable Competitive Advantage 20 Framing a Knowledge Strategy 21 Making Strategic Choices 23 Building Dynamic Capabilities 25 Implementing Knowledge Management 26 Evaluating the Strategy 27 The Road Ahead 28
Introduction 29 Key Features of Knowledge
Leveraging Knowledge 33 Managing Knowledge Workers 35 The Road Ahead 39 The Social Dimensions of Knowledge Management 42 How Knowledge Markets Function 42 Building Social Networks 45 Nurturing Communities of
Conclusion 50 A to Z Advanced Knowledge 51 Agent 51 Agile Methodology 52 AI 52 Application Service Provider (ASP) 52 Argyris, Chris 52 Articulation 53 Artificial Intelligence (AI) 54 ASP 54 Asynchronous Communication 54 Automated Decision Making 54 Autonomy 55 Ba 56 Benchlearning 57 Benchmarking 57 Best Practices 58 BI 63 Blog 63
Brand Knowledge 63 Browser 64 Bulletin Board 64 Business Intelligence (BI) 64 Case Based Reasoning (CBR) 65 Causal Knowledge 66 Caves and Commons 66 Channel Integration 66 Chief Knowledge Officer (CKO) 67 CKO 68
Clusters 68 Clustering 69 Codification 69 Cognition 70 Collaborative Filtering 70 Collaborative Platform 70 Collaboration Work 71 Combination 71 Community of Interest (CoI) 71 Community of Practice (CoP) 72 Comprehension 74 Concept Mapping 75 Condensation 75 Constraint-Based Systems 76 Content Analysis 76 Content Management System (CMS) 76 Context Sensitivity 77 Cookies 77 CoP 78
Core Capabilities 78 Core Knowledge 78 Core Rigidities 78 Corporate Amnesia 79 Corporate Culture 79 Creative Abrasion 80 Customer Capital 81 Customer Knowledge 81 Data 83 Data Marts 83 Data Mining 84 Data Slam 84 Data Warehousing 85 Davenport, Tom 85 Decision Diary 86 Decision Making 86 Decision Support
Declarative Knowledge 88 Deep Smarts 88 Defensive Reasoning 88 Desktop Conferencing 89 Dialectics 89 Dialogue 90 Digital Rights 90 DIKAR Model 90 Discussion List 91 Document Management
Double-loop Learning 92 DSS 92 Dynamic Capability Building 92 E-learning 93 Earl, Michael 94 EIS 94 Enterprise Information Systems (EIS) 94 Epistemology 94 Experiential Learning 94 Expertise Directory 95 Expert Systems 95 Expert Work 96 Explicit Knowledge 97 Externalization 97 Extensible Markup
Extranet 98 Fuzzy Logic 99 Garbage In Garbage Out (GIGO) 100 GDSS 100
Genetic Algorithm Tools 100 Gestalt 100 Group Decision Support
Groupware 101 Hansen, Morten 103 HTML (Hyper Text Markup Language) 103 Human Capital 103 IC 105 Information 105 Innovative Knowledge 105 Insight 106 Instant Messaging 106 Integration Work 106 Intellectual Capital (IC) 107 Intelligent Routing 108 Intention 108 Internalization 109 Intranet 109 Just-in-Case Knowledge Management 110 Just-in-Time Knowledge Management 110 K-Spots 111 Knowledge 111 Knowledge Acquisition 112 Knowledge Activities 113 Knowledge Archaeology 113 Knowledge Asset 113 Knowledge Audit 113 Know-bot (Knowledge Robot) 115 Know-how 115 Know-what 115 Know-why 116 Knowing-Doing Gap 116 Knowledge Base 116 Knowledge Business 117 Knowledge Centre 117 Knowledge Champions 117 Knowledge Enablers 117 Knowledge Engineers 118 Knowledge Growth Framework 118 Knowledge Harvesting 119 Knowledge Integration 119 Knowledge Interrogators 119 Knowledge Management
Knowledge Mapping 120 Knowledge Markets 121 Knowledge Metrics 124 Knowledge Networking 124 Knowledge Object 125 Knowledge Packaging 125 Knowledge Product 125 Knowledge Recipe 125 Knowledge Refining 125 Knowledge Repository 126 Knowledge Representation (KR) 126 Knowledge Sharing 128 Knowledge Utilization 128 Knowledge Value Chain 128 Knowledge Work
Knowledge Workers 129 Knowledge Wrapper 129 KR 129
Learning History 130 Learning Management System (LMS) 130 Learning Organization 131 Leonard, Dorothy 133 Lessons Learned 133 LMS 134 Management Information Systems (MIS) 135 Market-to-Book Ratio 135 Maturity of Knowledge
Memory 135 Mental Models 136 Mentoring 136 Meta Information 136 Middleware 136 Migratory Knowledge 137 Mind 137
Mind Map 137 MIS 137
Multimedia 137 Neural Networks 139 NIH 141 Nohria, Nitin 141 Nonaka, Ikujiro 141 Not-Invented-Here (NIH) 141 Object Oriented Databases (OODBs) 142 OLAP 143
Online Analytical Processing (OLAP) 143 Ontology 143 OODBs 143 Organizational Knowledge Awareness 143 Organizational Knowledge
Organizational Memory 145 Parsing 146 Peer Assist 146 Personal Mastery 147 Physical Environment 147 Practice 147 Procedural Knowledge 147 Process 148 Process Networks 148 Productive Friction 149 Professional Intellect 149 Prusak, Laurence 150 Pull System 150 Push Systems 150 Radio Frequency Identification (RFID) 151 Reciprocity 151 Redundancy 152 Report Generator 152 RFID 152 Roth, George 152 Rules of Thumb 153 Scalability 154 Schools of Knowledge
Scripting 156 Search Engine 156 SECI Model 157 Semantics 158 Semantic Network 158 Semantic Web 159 Senge, Peter 159 Service Oriented
Single-Loop Learning 160 Skyrme, David J. 161 SOA 161
Socialization 161 Social Capital 162 Social Networks 162 Social Networking Analysis 164 Social Software 164 Spider’s Web 165 Storytelling 166 Structural Capital 166 Summarization 166 Systems Thinking 166 Tacit Knowledge 167 Tag 167
Takeuchi, Hirotaka 168 Taxonomy 168 Team Learning 169 Technology 169 Text Mining 172 Transaction Work 172 Univocality 173 Virtual Private Network (VPN) 174 Visualizing Tools 174 Voiceover IP 174 VPN 174
Webinar (Web Seminar) 175 Web Server 175 Web Services 175 Wiig, Karl 175 Wiki 176 Willpower 176 Wisdom 176 Work Ambience 177 Workflow Management
XML (Extensible Markup Language) 179 Yellow Pages 180 Zack, Michael 181
Knowledge Management Mantras 213 Bibliography 221 Preface
Knowledge management is an area which has interested me since the late 1990s. Having been in academics for a long time from 1996 to 2006, I was a natural believer in knowledge creation and sharing. This belief was reinforced by the strong intellectual leadership provided by Mr N. J. Yasaswy when I used to work closely with him in ICFAI. Then in 2006, I got the opportunity to head the Knowledge Management division of Satyam, one of India’s largest software companies and a consistent winner of the MAKE (Most Admired Knowledge Enterprises) awards. This marked a turning point for me. While in Satyam, I became fascinated by the challenges involved in knowledge sharing in a large, geographically dispersed organization. Unlike academic institutions, knowledge sharing did not come naturally to the busy software engineers and project managers. But the positive side of the story was Satyam’s strengths in automation and virtualization, thanks to the vision of the company’s top management, especially Mr Ramalinga Raju, its chairman. This made it possible to use technology to scale up any knowledge management initiative quickly. I was also fortunate to work under the direct leadership of Mr Mohan Eddy, Director and Senior Vice President, and Mr Sanjiv Varma, Vice President. Both of them were intellectuals in their own right and knowing my academic background strongly encouraged me to work on a compact but useful book on knowledge management. That is how this book saw the light of the day. Working on this book was a great experience as I was a complete novice in many of the technologies used in knowledge management. I would like to thank Arun Khan who is currently with the Satyam School of Leadership for supporting me with the research work involved in this project. I would also like to thank all my erstwhile Satyam colleagues, especially Vira Komarraju and Uma Thomas for their encouragement. And last but not the least, Kapil Malhotra of Vision Books for all the support in making this book a reality. I dedicate this book to my mentor and PhD supervisor, Prof A. Vidyadhar Reddy, Dean, Osmania University, who is a great human being and most passionate about learning . Prof Reddy is currently recuperating from a major surgery. I pray to God, along with his many well wishers, to help him recover quickly and keep guiding the academic community in its various endeavors. A. V. Vedpuriswar How to Get the Most Out of This Book Alphabetization: All entries are alphabetized by letter rather than by word so that multiple-word terms are treated as single words. In cases where abbreviations or acronyms are more commonly used than full terms, they are given as entries in the main text. For example, XML is more commonly used than Extensible markup language, and so the concept is explained under XML. Where a term has several meanings, the various meanings are given. Cross References: To offer a fuller understanding of a concept, sometimes it is both necessary and useful to refer to some other related entries in the book as well. Such cross references are printed in small capitals. Italics have been used to indicate titles of publications, books, journals, etc. Parentheses: Parentheses have sometimes been used in entry headings to indicate that an abbreviation is as commonly used as the term itself; for example, Business Intelligence (BI). Examples, Illustrations and Tables: This book contains numerous examples to help you better understand a concept, or to relate it to the real business world. Illustrations and tables are also given at many places along with their related entries. Knowledge Management: An Introduction Directory: books books -> The English Arrive in America books -> Active Vocabulary books -> Books we finished XIV books -> The theology of the balaam oracles: a pagan diviner and the word of god books -> The rhetoric of the father books -> Sra: Imagine It!, Themes, Taking a Stand, Ancient Civilizations Ecology, Great Expectations, Earth in Action, Art and Impact, Level 6 books -> You Can If You Try Unit 7 Nonfiction books -> The tregenza family books -> Unconditional hatred Download 0.91 Mb. Share with your friends:
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