Knowledge management is an area which has interested me since the late 1990s. Having been in academics for a long time from 1996 to 2006, I was a natural believer in knowledge creation and sharing. This belief was reinforced by the strong intellectual leadership provided by Mr N. J. Yasaswy when I used to work closely with him in ICFAI. Then in 2006, I got the opportunity to head the Knowledge Management division of Satyam, one of India’s largest software companies and a consistent winner of the MAKE (Most Admired Knowledge Enterprises) awards. This marked a turning point for me.
While in Satyam, I became fascinated by the challenges involved in knowledge sharing in a large, geographically dispersed organization. Unlike academic institutions, knowledge sharing did not come naturally to the busy software engineers and project managers. But the positive side of the story was Satyam’s strengths in automation and virtualization, thanks to the vision of the company’s top management, especially Mr Ramalinga Raju, its chairman. This made it possible to use technology to scale up any knowledge management initiative quickly. I was also fortunate to work under the direct leadership of Mr Mohan Eddy, Director and Senior Vice President, and Mr Sanjiv Varma, Vice President. Both of them were intellectuals in their own right and knowing my academic background strongly encouraged me to work on a compact but useful book on knowledge management. That is how this book saw the light of the day.
Working on this book was a great experience as I was a complete novice in many of the technologies used in knowledge management. I would like to thank Arun Khan who is currently with the Satyam School of Leadership for supporting me with the research work involved in this project. I would also like to thank all my erstwhile Satyam colleagues, especially Vira Komarraju and Uma Thomas for their encouragement. And last but not the least, Kapil Malhotra of Vision Books for all the support in making this book a reality.
I dedicate this book to my mentor and PhD supervisor, Prof A. Vidyadhar Reddy, Dean, Osmania University, who is a great human being and most passionate about learning . Prof Reddy is currently recuperating from a major surgery. I pray to God, along with his many well wishers, to help him recover quickly and keep guiding the academic community in its various endeavors.
Alphabetization: All entries are alphabetized by letter rather than by word so that multiple-word terms are treated as single words. In cases where abbreviations or acronyms are more commonly used than full terms, they are given as entries in the main text. For example, XML is more commonly used than Extensible markup language, and so the concept is explained under XML. Where a term has several meanings, the various meanings are given.
Cross References: To offer a fuller understanding of a concept, sometimes it is both necessary and useful to refer to some other related entries in the book as well. Such cross references are printed in small capitals.
Italics have been used to indicate titles of publications, books, journals, etc.
Parentheses: Parentheses have sometimes been used in entry headings to indicate that an abbreviation is as commonly used as the term itself; for example, Business Intelligence (BI).
Examples, Illustrations and Tables: This book contains numerous examples to help you better understand a concept, or to relate it to the real business world. Illustrations and tables are also given at many places along with their related entries.