Migrant and Refugee Settlement Services

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Migrant and Refugee

Settlement Services

of the ACT Inc. (MARSS)


Second Floor

Theo Notaras Multicultural Centre

180 London Circuit

Canberra City,

ACT 2601

GPO Box 697
Telephone: 02 6248 8577

Fax: 02 6257 7655

Email: marss@marss.org.au

Website: www.marss.org.au

Print Post Approved, Publication No. MARSS2013

Migrant and Refugee Settlement Services of the ACT Inc.


Annual Report 2013


Acknowledgements 2

Agenda for the Thirty Second Annual General Meeting 3

MARSS History and Mission 5

Our History 5

Our Clients 5

Our Mission 5

Our Values 5

Current MARSS Staff 7

Volunteers and Friends 8

Chief Executive Officer’s Report 17

Humanitarian Settlement Services (HSS) Report 20

Case Management 20


Accommodation Services


Furthermore, MARSS also established several MOUs with mainstream accommodation providers such as Havelock Housing Association and even the Rahula Lodge, to accommodate HSS clients.

A key initiative of the HSS program during the 2012 – 2013 financial year was the launch of the Investors Can Help program in September 2012. The new initiative encourages benevolent homeowners and investors to rent their homes to newly arrived refugees. The program has been very well received by the Canberra community with inquiries being made by over 25 individuals wanting to rent their homes. MARSS has secured around five properties for HSS clients through this initiative. Investors Can Help is a combined effort of MARSS, The ACT Chamber of Commerce and The Real Estate Institute of the ACT (REIACT). 26

Local Area Coordination (LAC) meetings


Volunteer program 26






The Migrant and Refugee Settlement Services of the ACT Inc. (MARSS) gratefully acknowledge the assistance and support of:

ACT Chamber of Commerce

ACT Community Services Directorate

ACT Education and Training Directorate

ACT Government Economic Development Directorate

ACT Government Health Directorate

ACT Government Territory and Municipal Services

ACT Libraries

ACT Multicultural Arts

ACT Office of Multicultural Affairs

ACT Office of Women

ACT Shelter

ANU Law Reform and Social Justice

Australian Federal Police

Australian International Education Academy

Basketball ACT

Canberra Ethnic Community Groups

Canberra Institute of Technology (CIT)

Capital Football

Care Financial



Department of Families, Housing, Community Services and Indigenous Affairs (FaHCSIA)

Department of Immigration and Citizenship (DIAC)

Havelock Housing Association

Hodgkinson Real Estate

Legal Aid

Office for Children, Youth and Family Support

Ready Real Estate

Real Estate Institute of ACT

Scouts ACT

Soccer Canberra


Tenancy Advice Bureau

The Canberra Times


Volunteering ACT

White Nile

Youth Mama South Sudanese Dance Group

Agenda for the Thirty Second Annual General Meeting

Time: 5:30 pm
Date: Wednesday, 11 September 2012
Location: Function Hall

Level 2, Theo Notaras Multicultural Centre

180 London Circuit, Canberra City, ACT 2601

  1. Welcome and acknowledgement by the Chair, Raewyn Bastion

  2. Guest Speaker – MLA Ms Mary Porter AM

Deputy Speaker

  1. Minutes of the Thirty First Annual General Meeting

  2. Business arising out of the Minutes of the Thirty First Annual General Meeting

  3. Annual Report by the Chair

  4. Audited Annual Financial Report presented by the Treasurer

  5. Appointment of Auditor for 2013-2014

  6. Other Business

  7. Close of Meeting

MARSS History and Mission

Our History

The Migrant and Refugee Settlement Services of the ACT Inc. (MARSS) was established in 1980, and incorporated in 1983. It is funded largely by the Department of Immigration and Citizenship (DIAC) and the ACT Community Services Directorate (CSD). Financial support has also been provided to MARSS by Commonwealth and ACT Governments since 1990.

Since its inception, MARSS has been managed by a Board of Management comprising elected nominees from Canberra’s ethnic communities, and nominated members representing local territory and Commonwealth Government and community organisations. MARSS has grown to become a vibrant service-oriented organisation, incorporating programs for migrants of all ages to assist with language, welfare, employment, access and equity for people from diverse cultural and linguistic backgrounds.

Our Clients

Our clients are migrants, refugees and humanitarian entrants who are in the process of settling in the ACT and the surrounding region. MARSS recognises that in providing services to migrants, our organisation is involved in providing information and support to a broad cross-section of community organisations. As such, our relationship with communities as well as Commonwealth, State and Territory Governments is crucial to our success in assisting clients. MARSS values the co-operative arrangements that our organisation has established with other support services and all levels of Governments.

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