National Relay Service Plan 2015–16 1 Introduction 3 1Background to the nrs 3 2The National Relay Service Plan 3
Appendix B contains the NRS terms and conditions of use of the relay service.
Most calls made to the NRS are billed through the user’s telecommunications service provider. Data costs for some call options like internet relay or video relay are billed through the user’s internet service provider. The relay service provider only charges NRS users for calls made to international destinations or premium rate services. Charges for using the NRS are detailed in Appendix C.
The call options and types for both inbound and outbound are represented in the tables below:
NRS App – 24/7/365 days per year
Teletypewriter (TTY) services – 24/7/365 days per year
Captioned relay services – 24/7/365 days per year
Internet relay services – 24/7/365 days per year
Speak and Listen (Speech to speech) services – 24/7/365 days per year
SMS relay service – 24/7/365 days per year
Video relay service – 7:00 am – 6:00 pm EST (Monday to Friday, excluding public holidays)
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