NG911 cpe for angen rfp april 2014
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- Table of Contents
- Introduction Intent
- ECD Stakeholders 1
- Chilton County, AL ECD 8 Dale County, AL ECD 3
- City of Enterprise, AL ECD 10 Henry County, AL ECD 5
- Covington County, AL ECD
- Key Dates Event Proposed Date / Time
- Additional information regarding the RFP Contact Information
- Respondent Responsibility
- Respondent Contact Information
- Respondent Support Requirements
- Proposal Submittal and Structure
- Proposal Presentation Requirements
- Proposal Term All submitted proposals must be binding for a period of 180 days from the proposal submission deadline. Proposal Addenda
- Contract Includes Proposal
- System Completion Delay-Penalty
- Familiarization with Local Conditions
- Proposal Evaluation Typical evaluation criteria Proposals will be evaluated using the criteria detailed below
- Important Factors Factors that are important to include, but not limited to
Table of Contents Cover Sheet 1 Table of Contents 2 Table of Contents 3 Table of Contents 4 Table of Contents 5 Introduction 6 Intent 6
District Stakeholders 7 Key Dates 7 Additional information regarding the RFP 7 Contact Information 7 Respondent Responsibility 7 Respondent Contact Information 7 Respondent Support Requirements 8 Proposal Submittal and Structure 8 Proposal Clarification 8 Proposal Presentation Requirements 8 Proposal Aids Guideline 8 Proposal Term 8 Proposal Addenda 9 Proposal Modification 9 Proposal Rejection 9 Contract Includes Proposal 9 RFP Rejection/Cancellation 9 Proof of Insurance 9 Performance Bond 9 System Completion 9 System Completion Delay–Penalty 10 Delivery of Goods 10 Dispute Resolution 10 Familiarization with Local Conditions 10 Indemnification 10 Selection Announcement 10 Proposal Evaluation 11 Typical evaluation criteria 11 Important Factors 11 Requirements Compliance 12 Next Generation Compatibility 12 Network Requirements 13 ANI/ALI Controller/Host Requirements 14 CPE—System Monitor 14 CPE – Recommended Standards 15 Workstation Requirements 15 Stakeholder Purchase or Lease PSAP Workstation Equipment 15 Monthly Recurring Costs 15 Manufacturer Upgrade Clause to NG9-1-1 15 Manufacturer Support Requirements 15 Warranty and Maintenance 16 ANI / ALI Controller Service 16 General Requirements 16 General Requirements 17 PSAP Installation 18 Additional Terminations 18 Common Labeling/Numbering Schemes 18 Data Patch Panel 18 Dedicated Wiring 18 Alarm Placement 18 Answering Position Equipment 18 Cables 18 Console Equipment Cable Extensions 18 Responsibility for Equipment 19 Site Clean-up 19 Subcontractors 19 Removal of Items 19 Headset/Handset Interface 19 Malware and Virus Protection 19 Remote Maintenance 19 Transient Voltage Surge Suppression (TVSS) 19 TVSS - UL Listed 20 TVSS - Clamping Voltage 20 TVSS - Degradation of Service 20 Grounding 20 Uninterruptible Power Supply (UPS) / Backup Generator 20 Management Information System (MIS) 20 Training Plan 21 Training – Management Information System 21 Training - ANI/ALI Controller Maintenance 21 Equipment System Manuals 21 Section Deliverables Statement 21 Controller / Workstation Features 21 Automatic Call Distribution (ACD) Ring Feature 21 ACD Bypass - Selective Answer 22 Alternate Routing 22 Abandoned Call Information 22 Active Call Priority Queue Management 22 ALI Caching 22 Call Information 22 Call/Line Indicators 23 Call Back 22 Call Back - Automatic Prefix 23 Call Back - Group Configuration 23 Call Feature - Answer Control 23 Call Feature – Disconnect 23 Call Feature – Hold 23 Call Feature - Hold – PSAP defined Timeout 23 Call Feature - Hold – Retrieval 23 Call Feature - Hold – Storage 24 Call Feature - Monitor – Workstation Access 24 Call Feature - Monitor – Station Access 24 Call Feature - Join– Workstation Access 24 Call Feature - Join– Station Access 24 Call Feature - Barge In- Workstation Access 24 Call Feature - Barge In- Station Access 24 Call Feature - Muting-Workstation Access 24 Call Feature - Privacy- Workstation Access 24 Caller ID 25 Conference Calling 25 Conference Call Setup 25 Conference 25 IRR 25 Error ANI Spills 25 System-wide Speed Calling 25 Speed Dialing – Quantity 25 Speed Dialing - Primary & Secondary 25 Speed Dial – Libraries 26 Speed Dial – Library Search 26 Speed Dial – Icons 26 Speed Dialing – Alphanumeric 26 Speed Dialing - Mouse / Keyboard 26 Speed Dial - Workstation - Preprogrammed List 26 Speed Dial - Workstation- List Button 26 Speed Dial - Workstation- Updates 26 Security - System Log-on - Prompts / Features 26 Security - Unauthorized Access 27 TDD / TTY – Detection 27 TDD / TTY - Communication - Position Keyboard 27 TDD / TTY – Preprogramming 27 TDD / TTY – Conferencing 27 TDD / TTY – Interface 27 TDD / TTY - Call Transfer 27 TDD / TTY - ADA Requirements 27 TDD / TTY - Message Length 28 TDD / TTY – Compliance 28 Transfer – Intelligent 28 Transfer - Central Office 28 Transfer - PSAP to PSAP 28 Transfer - Unsupervised 28 Wireless text (TXT) Messaging and Video Presentation 28 Wireless - Queue Management 28 Wireless and VoIP Call Handling 29 Wireless - Auto ALI Re-bid 29 Workstation - ALI Display – Advance 29 Workstation - ALI Calls in Queue View 29 Workstation - ALI Display - Simplified Call Wrap-Up 29 Workstation - ALI Parsing 29 Workstation - Other Applications 29 Workstation - Other Applications - Applications List 29 Workstation - Other Applications - Alert 30 Workstation – Trunk / Line Status 30 Workstation - Intercom 30 Workstation - Instant Messaging 30 Workstation - Instant Messaging- Storage and Retrieval 30 Selective Routing Services 30 Wireline 30 Wireless 30 System Performance 31 Data Management 31 Security 31 Preliminary Testing Plan 32 Project Management 32 Project Plan 32 Progress Reports 32 Oversights / Failures / Unexpected Events 33 Repair Process 33 System Availability 33 Repair Logging / Reporting 33 Repair Tracking 33 Response Time–Interruption of Service 33 Response Time–Non-interruption of Service 33 Single Point of Contact 33 Site History Log 33 Support–Escalation Procedures 34 Technician Availability 34 Technician Experience 34 Technicians List 34 System Software Backups 34 Restoration 34 Optional Items Proposal 34 Intellectual Property 35 Patent Infringement 35 Attachment A 36 Attachment B 37 Attachment C 38 Attachment D Pricing 39
This Request for Proposal is for IP based system reporting, time synchronization system, network services and related components to include but not limited to (mapping). The Emergency Communications Districts( ECD) are looking for qualified proposals to include customization of specs, modifications in equipment and design based on the individual ECD requirements, etc. Workstations that will connect to the Controller from each Public Safety Answering Point (PSAP) site will be a separate section of this proposal and each of the listed ECD. ECD’s reserve the ultimate right to select the vendor(s) and to purchase workstations from this proposal. All hardware and software quoted for the Controller or Host will have to support the specified number of workstations in Attachment A, plus allow 50% expansion growth for additional workstations. ECD Stakeholders
Key Dates Event Proposed Date / Time Publish Proposal 4/30/2014 Pre-Proposal conference vendor attendance mandatory 5/22/2014 Deadline for Submission of Questions 6/6/2014 Deadline for submitting Proposal Response 7/7/2014 Proposal Response Review by Districts 7/10/2014 Respondents Oral Interview / Presentations To be Determined Final Proposal Response Review by Districts To be Determined Negotiations and Final Configuration To be Determined RFP Award To be Determined Additional information regarding the RFP
Any questions are requested to be emailed to Lon E. Jones prior to deadline for submission of questions. Presentations will be scheduled by Lon E. Jones after the Proposals have been reviewed. Lon E. Jones, 911 Coordinator 501 S Main Street Enterprise, AL 36330 Phone: (334)348-2697 Email: ljones@enterptisepd.com
The respondents to this Proposal shall assume full responsibility for timely delivery at the location designated. Respondents are responsible for all costs incurred in the development and submission of their Proposal. The Districts assumes no contractual obligation because of the issuance of this Proposal, the preparation or submission of a Proposal by a respondent, the evaluation of an accepted Proposal, or the selection of finalists. The Districts are not contractually bound until a written contract for the purchase of hardware, software and installation of hardware and software is executed.
All respondents shall provide the name, address, telephone number, facsimile number, and email address of the person who should be contacted concerning questions regarding the Proposal submitted and all communications regarding the Proposal.
Vendors interested in submitting a Proposal shall provide a list of qualifications of the vendor and/or the staff of the vendor’s organization who will be involved in the project. Vendor will identify one key person as project manager with overall responsibility for all activities.
All proposals must be sealed and clearly marked – “Hosted Next Generation 911 ANGEN Proposal”. The Original Proposal and, a soft copy (in Microsoft Word) are requested to be sent to the following address: The City of Enterprise Attn: Lon E. Jones P.O. Box 311000 Enterprise, AL 36331 – 1000 Use this RFP as a form; answer each item directly under the item, Comply, Non Compliance, Comply with Exceptions or Comply with Alternatives. Only written, hard copy and soft copies of the responses shall be accepted. Soft copies may be submitted on a thumb drive or a CD/DVD. Pricing must also be submitted separately as a hard copy and a soft copy on an Excel spreadsheet. Oral, email, telephone or telegraphic proposals are invalid and will not receive consideration. The proposal must be signed by duly authorized officer of the respondent. Sealed proposals must be received no later than the 4pm, 7/7/2014. Refer to Key Dates section above. Late responses will not be accepted.
The Districts reserve the right to seek clarification of proposals. Vendors must designate a contact person and telephone number for questions that may arise during the proposal evaluation period.
The vendors may or may not be requested to present their proposed solution and be prepared to answer any concerns or questions. Their presentation must represent a complete solution proposed and must include a migration plan with timelines and service support methods. Exact dates and times will be determined by the number of proposals received. Final coordination of dates and times will be determined by Lon Jones. The vendor’s presentation will be limited to one hour and 15 minutes.
The use of organized and clutter free diagrams, pictures and other aids are encouraged. Each requirement must be fully responded to within the section stating the requirement, beginning at section 15. The reader must not be directed to refer to other parts of the proposal to read any part of the response.
All submitted proposals must be binding for a period of 180 days from the proposal submission deadline.
The Districts may issue addenda related to this proposal prior to the proposal deadline for the purpose of making clarifications and answering questions. The addenda will be emailed to vendors.
Proposals may be modified, withdrawn, and/or re-submitted in writing prior to the deadline for proposal submission by an authorized representative of the respondent or by formal written notice. After this deadline, no modifications, withdrawals or re-submissions may be made for any reason.
Any proposal which does not meet the necessary criteria, or for which a fixed dollar amount cannot be precisely determined, will be considered non-responsive and may be rejected.
The proposal submitted in response to this RFP will be included as part of the final contract with the selected vendor and amended during final negotiations.
The Districts reserve the right to reject any and all proposals received as a result of this RFP and to cancel this solicitation if doing so would be in the public interest. The Districts also reserve the right to accept a proposal or proposals in whole or in part. A vendor will be held to the terms submitted in its Proposal, but may be required to reduce costs depending upon services that the Districts determine to be unnecessary or for which the Districts decides to assume responsibility.
All proposers and subcontractors are required to provide proof of insurance and a performance bond as part of contract.
Proposal will require the selected vendor to purchase a Performance Bond in the amount of the award payable to. This Bond is to provide assurance that the selected vendor will complete the installation and acceptance testing of the system to the specifications listed in this RFP. The selected vendor will be required to purchase the Performance Bond and deliver a copy of such bond within five (5) working days of the signing of the final executed contract. The Bond shall remain in effect until final acceptance of the system.
The equipment must be installed at each ECD and the acceptance phase started within 180 days from the date of award. In the event delays occur, a written request for an extension of installation time must be submitted. The request must contain the nature of the delay, anticipated time of completion and the effect the delay will have on the overall system completion. Each of the District’s will respond to the request with a written reply.
In the event that the system is not installed and the acceptance phase started within the specified time, the penalty shall be 1% reduction of the total purchase amount each work day the system is delayed.
Districts reserve the right to inspect and have any goods tested after delivery for compliance with the specifications. Notice of latent defects, which would make the items unfit for the purposes for which they are required, may be given at any time within one year after discovery of the defects.
All disputes that arise under this contract which cannot be resolved between the vendor and any of the Districts will be resolved by a Court of competent jurisdiction.
Each vendor for services must further represent that the vendor is familiar with the local conditions under which the work is to be done and has correlated their observations with the requirements of the proposal documents. Vendor will also list all interface connections supported by their equipment and what if any charges are associated with each. (PRI, 1FB, DID, DSI, VOIP)
The vendor must indemnify and hold harmless of any and all of the Districts and its agents, officers and employees from any and all claims, damages, losses, expenses, including but not limited to attorney’s fees, arising out of or resulting from the performance of this contract, provided that any such claims, damage, loss or expense: 22.1 Is attributable to bodily injury, sickness, disease or death, or to injury to or destruction of tangible property (other than goods, materials, and equipment furnished under this contract) including the loss of use resulting there from, and 22.2 Is caused in whole or in part by any negligent act or omission of the vendor, any subcontractor, or anyone directly employed by any of them or anyone for whose acts they may be liable, regardless of whether or not it is caused in part by a party indemnified hereunder. In any and all claims against the Districts or any of its officers or employees by an employee of the contractor, any subcontractor, anyone directly or indirectly employed by any of them or anyone for whose acts they may be liable, the indemnification obligation under this paragraph , shall not be limited in any way by any limitation of the amount or type of damages, compensation, or benefits payable by or for the vendor or any subcontractor under worker’s or workmen’s compensation acts, disability benefit acts, or other employee acts.
The tentative selection of a vendor will be announced to the selected vendor by telephone and in writing and to non-selected vendors in writing. All communication with the Districts about this RFP must cease after deadline for receipt of questions.
Typical evaluation criteria Proposals will be evaluated using the criteria detailed below: 24.1 Functional and operational compliance with this RFP 24.2 Service, including project management, implementation, maintenance and training 24.3 System feasibility, concept and suitability, including use of open systems, and Commercial Off The Shelf (COTS) products 24.4 Flexibility, ease of modification or change, ability to configure the system without custom programming 24.5 Demonstration, including benchmark demonstrations and/or reference site visits 24.6 System Costs 24.7 Product functionality, user interface integration
The following sub-sections describe the expected requirement to meet the needs of the Districts. These sections represent technical and operational requirements that the Districts are requesting be addressed in the proposals. Directory: resource -> resmgr resmgr -> Special duty catalog (specat) resmgr -> Spring conference ~ deadwood, sd ~ March 25-26, 2017 ~ resmgr -> Friday Jan 31 Atlantis A resmgr -> Lcmpt terms format: top terms second-level terms third-level terms resmgr -> Welcome ifsa chicago Airport Shuttle Online Reservation System service provided by go airport Express resmgr -> Workshop 1: The Ground Game What does the future hold resmgr -> Glossary of terms1 Analog resmgr -> E3 Washington Showcase News Articles (Newest to Oldest) Download 311.96 Kb. Share with your friends:
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