O draft [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of
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- About this Part
- SMS (Short Message Service)
- SMS is automatically available to you, if you connected to our networks after 4 April 1997.
- For any SMS that contains 160 standard characters or less we charge one standard fee;
O DRAFT [NO.]: [Date] Marked to show changes from draft [No.]: [Date] ur Customer Terms Page of Telstra Mobile Section Part E – SMS Messages and Email
ContentsClick on the section that you are interested in. 1About this Part 4 2SMS (Short Message Service) 4 What is SMS? 4 Availability 4 Charges 4 Not suitable for emergencies 6 Delivery of SMS 6 3SMS Delivery Reports 6 What are SMS Delivery Reports? 6 Availability 7 Charges 7 Limitations 8
What is Premium SMS? 8 Eligibility 9 Does the change affect all content? 9 Barring 9 Unsubscribe 10 Charges - for all customers 10 Spend limits - Telstra Pre-Paid customers 10 Spend limits - Post paid customers 11 No resupply 11 Privacy 12 Our liability for content 12 Access to Deluxe (18 plus) services 12 Complaints and enquiries 13 5MMS (Multimedia Messaging Service) 15 What is MMS? 15 International MMS 16 Charges – pre-paid customers 16 Charges – post-paid customers 16 Use 17
Content 17 Delivery 17 Removal or reformatting of MMS content 18 No guarantee of image quality 18 Size restrictions 18 Advertising and commercial use 18 Faults 18 MMS Content Subscriptions 18 Eligibility for MMS Content Subscriptions 19 Activating and cancelling your subscription 19 Charges for Content Subscriptions 19
(a) General terms applying to all instant messaging services 20 Message length 20 Use of the service 20 Suspension of use 20 Privacy and your phone number 21 Our Customer Service Commitment does not apply 21 (b) NineMSN Mobile Messaging 21 Charges for sending messages 21 Charges for messages sent to you 22 Limits on receiving messages 22
What is the text messaging service for fixed phone services? 23 Receiving, sending and replying to a text message 23 Charges 24 Delivery of text messages to fixed phone services 25 Use and content of text messages to fixed phone services 26 Security 27 Not suitable for emergencies, critical or important messages 27 Duration 27 Wholesale Customers 27 9Text messaging for 13x, 1300x and 180x services 27 What is the text messaging service for 13x, 1300x and 180x services? 27 Charges 28 Not suitable for emergencies, critical or important messages 28 10Not used 29 11MyInbox, Webmail and Subscribed Mailbox 29 Service description 29 Access 30 Time limits – storage and log-on 30 Linking your mobile phone - voicemail and videomail retrieval 31 Linking your mobile phone - SMS & MMS messaging and SMS Alerts 32 SMS charges 33 SMS Alert charges 33 General Conditions of MyInbox 37 Application 37 Availability 37 FairPlay 37 Linked Mobile Service 37 Your responsibilities 37 Software 38 Synchronisation & Storage 38 Virus & Spam e-mails on your MyInbox or Webmail 39 Termination and suspension 39 12Social Network Messaging service 39 13Tribe Social Networking Service 42 What is the Tribe Social Networking Service? 42 Eligibility and availability 42 Who these terms apply to 42 Charges for Tribe 42 What we are not responsible for 43 Fair use policy 43
Certain words are used with the specific meanings set in Part A – General of the Telstra Mobile section, or in the General Terms of Our Customer Terms. About this PartThis is part of the Telstra Mobile section of Our Customer Terms. Provisions in other parts of the Telstra Mobile section, as well as in the General Terms of Our Customer Terms, may apply.See clause 1 of the General Terms of Our Customer Terms for more detail on how the various sections of Our Customer Terms should be read together. To see these terms – home and family customers click here; business and government customers click here. See clause 1 of Part A – General of the Telstra Mobile section for more detail on how the various parts of the Telstra Mobile section should be read together. To see these terms – home and family customers click here; business and government customers click here. SMS (Short Message Service)What is SMS? SMS offers you the ability to send short text messages from a compatible device directly to another compatible device. When you send an SMS, your phone number, the date and the time the message was sent appears on the device of the person receiving the SMS.Availability SMS is automatically available to you, if you connected to our networks after 4 April 1997.Charges We charge you for each SMS sent from your device. The charging can vary due to a number of factors as set out in clause 2.4. Typically, SMS are charged as follows:For any SMS that contains 160 standard characters or less we charge one standard fee;For any SMS that contains more than 160 standard characters, we charge one standard fee for each group of 153 standard characters or part thereof;Your device may allow you to send an SMS that contains non-standard characters. For any SMS that contains a non-standard character and is 70 characters or less, we charge one standard fee. For any SMS that contains a non-standard character and is more than 70 characters, we charge for each group of 67 characters or part thereof that contains non-standard characters.
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