What happens to the old numbers after activation? 16
Requesting changes 16
Charges and minimum terms 16
Renewing the service 18
Cancelling the service 19
Re-applying for old numbers 20
Standard zone unit 20
Certain words are used with the specific meanings set out in Part A – General of the Basic Telephone Service section, or in the General Terms of Our Customer Terms.
About this Part
1.1This is part of the Basic Telephone Service section of Our Customer Terms. Provisions in other parts of the Basic Telephone Service section, as well as in the General Terms of Our Customer Terms, may apply.
See clause 1 of the General Terms of Our Customer Terms for more detail on how the various sections of Our Customer Terms should be read together. To see these terms – home and family customers click here; business and government customers click here.
See clause 1 of Part A – General of the Basic Telephone Service section for more detail on how the various parts of the Basic Telephone Service section should be read together. To see these terms – home and family customers click here; business and government customers click here.
Important Note: We are upgrading our systems. Sections 2.1 – 2.2 only apply if you have a 10 digit Telstra account number.
1.2You can ask us to itemise local calls on your bills if you are connected to an exchange converted to total call record charging. We can provide itemised local calls on paper bills and the Enhanced Billing Service/Online Billing Service. You can ask for itemised local calls on either an ongoing or once off basis. The Enhanced Billing Service and the Online Billing Service are not available to wholesale customers after 30 June 2007.
1.3We may charge you the following for itemised local calls:
Itemised local calls
For each paper bill – ongoing (for customers on monthly, bi-monthly or quarterly billing with up to 20 services on each bill)
1.6If you need real-time information on the status of outgoing calls made from your Basic Telephone Service, you can choose one of the following telephone service metering options:
(a)customer loop metering – which sends meter pulse signals on your Basic Telephone Service to give you real-time data on service usage so you can on-charge your service users (eg, hotel guests); and
(b)reversal on answer – which sends a signal to metering equipment connected to your Basic Telephone Service to signal that an outgoing call has been answered, so you can record the duration of the call when it is made.