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DRAFT [NO.]: [Date]

Marked to show changes from draft [No.]: [Date]


ur Customer Terms Page of

Basic Telephone Service Section

Part I – Other Service Options

Contents


Click on the section that you are interested in.

About this Part 2

Itemised local calls 2

Availability 2

Charges 2

Charges 3



Metering options 3

What metering options are available? 3

Charges for metering options 4

Meter pulses for customer loop metered systems 4



Instant Hotline 8

What is Instant Hotline? 8

Charges 8

Indial 8

What is Indial? 8

Features 9

Charges 9



Number Redirection 11

Application of terms 11

What is Number Redirection? 11

Service options 11

Availability 12

Limitations 13

Impact on other features 15

What happens to the old numbers after activation? 16

Requesting changes 16

Charges and minimum terms 16

Renewing the service 18

Cancelling the service 19

Re-applying for old numbers 20

Liability 20

Standard zone unit 20


Certain words are used with the specific meanings set out in Part A – General of the Basic Telephone Service section, or in the General Terms of Our Customer Terms.

About this Part

1.1This is part of the Basic Telephone Service section of Our Customer Terms. Provisions in other parts of the Basic Telephone Service section, as well as in the General Terms of Our Customer Terms, may apply.


See clause 1 of the General Terms of Our Customer Terms for more detail on how the various sections of Our Customer Terms should be read together. To see these terms – home and family customers click here; business and government customers click here.

See clause 1 of Part A – General of the Basic Telephone Service section for more detail on how the various parts of the Basic Telephone Service section should be read together. To see these terms – home and family customers click here; business and government customers click here.


Itemised local calls


Important Note: We are upgrading our systems. Sections 2.1 – 2.2 only apply if you have a 10 digit Telstra account number.

Availability


1.2You can ask us to itemise local calls on your bills if you are connected to an exchange converted to total call record charging. We can provide itemised local calls on paper bills and the Enhanced Billing Service/Online Billing Service. You can ask for itemised local calls on either an ongoing or once off basis. The Enhanced Billing Service and the Online Billing Service are not available to wholesale customers after 30 June 2007.


Charges

1.3We may charge you the following for itemised local calls:


Itemised local calls

GST excl.

GST incl.

For each paper bill – ongoing (for customers on monthly, bi-monthly or quarterly billing with up to 20 services on each bill)

$3.00

$3.30

For each call record via the Enhanced Billing Service - ongoing



1.1¢

For each call record via the Online Billing Service - ongoing





Once off local calls details statement (per statement)

$5.00

$5.50


Important Note: We are upgrading our systems. Sections 2.3 – 2.4 only apply if you have been allocated a 13 digit Telstra account number.


1.4We can provide itemised local calls on the Enhanced Billing Service/Online Billing Service. You can also ask for itemised local calls on a once off basis.


Charges

1.5We may charge you the following for itemised local calls:


Itemised local calls

GST excl.

GST incl.

For each call record via the Enhanced Billing Service - ongoing



1.1¢


For each call record via the Online Billing Service - ongoing





Once off local calls details statement (per statement)

$5.00

$5.50


Metering options


What metering options are available?

1.6If you need real-time information on the status of outgoing calls made from your Basic Telephone Service, you can choose one of the following telephone service metering options:

(a)customer loop metering – which sends meter pulse signals on your Basic Telephone Service to give you real-time data on service usage so you can on-charge your service users (eg, hotel guests); and

(b)reversal on answer – which sends a signal to metering equipment connected to your Basic Telephone Service to signal that an outgoing call has been answered, so you can record the duration of the call when it is made.



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