Optus local service



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OPTUS LOCAL SERVICE

STANDARD PRICING TABLE (CONSUMER)


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.1About this Standard Pricing Table 3

.2How Do We Calculate Call Charges? 3

..1Will we charge you for an unsuccessful call? 3

..2How do we calculate the cost of a timed rate call? 3

.3Service Charges 4

..1Service Establishment Charge 4

..2Service Activation Charge 5

..3Service Reconnection Charge 5

..4Service Charge – Basic Service 5

..5Handset Charges 6

..6Teletypewriter handsets (TTY Machines) 7

.4Call Charges 8

..1Local calls 8

..213/1300 call prior to 1 November 2012 9

..3Emergency Services calls 10

..4Directory Assistance calls (1223) 10

..5Community calls 10

..6Calls to Other Services 10

..7Diverted Calls 10

..8Retrieval Calls 10

..9Three Way Calls 10



.5Enhanced Calling Feature Charges 10

..1Call Waiting 11

..2Call Waiting Display 11

..3Call Divert Access 11

..4Three Way Access 11

..5Voicemail 11

..6Wake-Up Reminder Call 11

..7Speed Dial 11

..8Call Return 11

..9Caller ID 11

..10Selective Calls 11

.6Other Charges 11

..1New Number Fee 11

..2Change of Number Fee 11

..3Extra Socket Charges 12

..4After-Installation Charges (Service Calls, Missed Service Calls, Special Request Orders, Phone Delivery, Service Charges) 12

..5Billing Feature Charges – Itemised local calls and bill copy requests 13

..6Removal of Network Facilities 13

..7Replacement of Equipment due to your wilful damage – Customer Access Unit Replacement Charge 13

..8Change of Account Holder Charge 13

..9Administration Fee – When you move premises 14

..10Late or Non-Payment Fees and Charges 14

..11Account processing fee 14

..12Paper invoice fee 15

..13Payment processing fee 15

..14Payments made through an Australia Post outlet 15

..15Payment Dishonour Charges 15

..16Mercantile agent recovery fees 15

..17Suspension fees 15

..18Changing your pricing plan 16

.7Pricing Plans 16

..1$10 Phone Plan, $22 Phone Plan, $30 Classic Phone Plan, $45 Phone Plan & $60 Phone Plan pricing plans (available for new and existing customers who connect to the service from 1 May 2013) 16

..2Phone Plan and Classic Phone Plan pricing plans (available for new and existing customers who connect to the service from 1 October 2012 until 30 April 2013) 18

..3Home (Starter, Super and Mega) Cap and, Home Classic and Advantage pricing plans (available for new and existing customers who connect to the service between 17 May 2009 and 8 October 2012) 20

..4Home Comfort pricing plans (available for new and existing customer who connect to the service between 21 November 2007 and 16 May 2009) 24

..5HomeBasic and HomeSaver pricing plans (available to new and existing customers who connect to the service from 10 April 2007 to 20 November 2007) 27

..6HomeOne pricing plans (available to new and existing customer who connect to the service from 26 May 2006 to 31 January 2007) 30

..7OneTouch Packages 32

..8Budget LineSaver Plan (available to new and existing customers who connect the service before 25 May 2006) 34

..9Pension Discount Plan 34



.8Specials 36

..1Optus 'yes' Rewards 36




        1. About this Standard Pricing Table


              1. This is our standard pricing table for the Optus Local Service.

              2. You may also need to refer to an appendix to find out charges for the service. This document will tell you if charges are contained in an appendix.

              3. The meaning of the words printed like this is set out in the service description or in the consumer terms.

        2. How Do We Calculate Call Charges?

          1. Will we charge you for an unsuccessful call?

We will not charge you for calls that are not successfully connected to a called number (including a number to which a called number diverts), including where:

              1. the called number is engaged, disconnected or out of order,

              2. the called number cannot be accessed using the service, or

              3. there are network or other service failures that have caused temporary interruptions to the service.
          1. How do we calculate the cost of a timed rate call?

              1. For the period on and from 27 November 2011, if you make a timed call we will charge you:

                1. a call connection charge of (excluding community calls):

                  1. $0.45 per call on all plans; and

                2. an amount calculated by multiplying the per second rate:

                  1. Rounded up to the nearest 60 second interval and cent for standard national calls, calls to Australian GSM mobiles and community calls; or

                  2. Rounded up to the nearest minute interval and cent for international calls,

                3. by the length of the call for all plans.

              2. For the period on and from 18 July 2010 to 26 November 2011, if you make a timed call we will charge you:

                1. A call connection fee of (excludes community calls):

                  1. $0.45 per call for all plans; and

                2. An amount calculated by multiplying the per second rate:

                  1. Rounded up to the nearest 30 second interval and cent for standard national calls, calls to Australian GSM mobile and community calls; or

                  2. Rounded up to the nearest per minute interval and cent for international calls,

by the length of the call for all plans.

              1. For the period prior to 18 July 2010, the following charges apply:

                1. a call connection fee of (excludes community calls):

                  1. $0.41 per call if you connected to a Home Classic or Home Advantage plan; or

                  2. $0.35 per call if you connected to a Home Comfort Anytime Cap, Home Starter Cap, Home Super Cap or Home Mega Cap plan; or

                  3. $0.41 per call if you connected to a Home Basic, Home Saver or Home One plan between 1 February 2007 and 17 July 2010; or

                  4. $0.39 per call if you connected prior to 1 February 2007; and

                2. an amount calculated by multiplying the per second rate (rounded up to the nearest second and cent) by the length of the call for all plans.

              2. The per second rates vary depending on the call type.

              3. The length of the call is calculated as the time from when the call is answered and finishes when the circuit established for the call is released at the local exchange or other network facility. Equipment at your premises must remain powered until calls are completed to ensure that calls are released correctly.

              4. The charges for timed calls within Australia are based on the charging periods which directly relate to certain times in the day.


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