Enhanced Calling Feature Charges

Enhanced Calling Feature Charges

1. 
   You must pay us the charges for the enhanced calling features described in Telephony Services Enhanced Calling Features to the service description on a regular recurring basis (usually monthly in advance) during the period in which the enhanced calling feature is used.
   
2. 
   Enhanced calling feature charges are payable in addition to the call charges we bill you for individual calls made in connection with the relevant enhanced calling feature.
   
3. 
   We may, in our discretion, waive enhanced calling feature charges.
   
4. 
   The table below sets out the charges applicable to the enhanced calling features described in Telephony Services Enhanced Calling Features to the service description:
   

6. Other Charges

   1. New Number Fee

Charge Type	Amount
New Number Fee	$55.00 per number

2. Change of Number Fee

Charge Type	Amount
Change of Number Fee	$33.00 per change

3. Extra Socket Charges

Charge Type	Amount
Extra Socket Charge – 2nd socket	$99.00
Extra Socket Charge - 3rd & additional sockets	$55.00 each

4. After-Installation Charges (Service Calls, Missed Service Calls, Special Request Orders, Phone Delivery, Service Charges)

Activity	Charge
Service Call (Faults) – Where you ask us to restore the service and the fault is located in equipment on your side of the service delivery point; Where you request network testing and no fault is found Where the fault is in your own equipment or in our equipment and that fault is not covered under any warranty	$99.00
Missed Service Call (Fault Appointments) – Where a service call is arranged and you or another person over the age of 18 years is not at the premises at the agreed appointment time	$99.00
Special Request Orders – Basic – Where you request one of the following services on a date other than the initial installation date: wall mounting of a telephone handset migration of telephone extensions to the Optus network education provided by a technician at your premises	$99.00
Special Request Orders – Complex This charge applies where you request one of the following services on a date other than the initial installation date: removal of the drop cable and Customer Access Unit from your premises moving the location of the telephone outlet or extensions installing a new telephone extension.	$165.00
Special Request Orders – Additional This charge applies where a service call involves multiple work orders to be completed at the same time, that is, for second and subsequent Complex or Basic Special Request Orders that are booked in the same timeslot. When one of the orders is Complex, this will always be charged first, followed by this fee for Additional orders.	$55.00
Phone/Equipment Delivery Charge This charge applies where you request a new telephone handset (if available) or a telephone wall bracket to be delivered after the initial installation date, for example if you choose a different colour or different model of handset.	$30.00
Service Charge This charge relates to the labour and other related costs incurred in investigating a fault.	A technician will provide you with a quote for each particular incident prior to commencing work on the fault.

5. Billing Feature Charges – Itemised local calls and bill copy requests

   1. 
      Usually, calls charged at an untimed rate will not be itemised on your bill. However, we can itemise local calls on your bill if requested.
      
   2. 
      If you ask us for another copy of one of your bills we may charge you $5.50 per copy.
      

Charge Type	Amount
Itemised Local Call Charge	$0.00 per month
Bill Copy Charge	$5.50 per copy

6. Removal of Network Facilities

Charge Type	Amount
Network Facilities Removal Charge	$150.00

7. Replacement of Equipment due to your wilful damage – Customer Access Unit Replacement Charge

Charge Type	Amount
Customer Access Unit Replacement Charge	$450.00

8. Change of Account Holder Charge

Charge Type	Amount
Change of Account Holder Charge	$55.00

9. Administration Fee – When you move premises

1. 
   connect to this service at your new premises, replacing your Optus Local Access Resale service; or
   
2. 
   remain connected to this service;
   

Charge Type	Amount
Administration Fee	$55.00

10. Late or Non-Payment Fees and Charges

Unpaid Amount	Late Fee
More than $50 but less than $100	$15 (no GST payable)
$100 or more	$15 plus 2% above the prime lending rate charged to us by the ANZ Bank calculated daily on the unpaid amount above $100 (including any late fees already incurred).

11. Account processing fee

1. 
   $19.95 Home Comfort Lite pricing plan,
   
2. 
   $29.95 Home Comfort Classic pricing plan,
   
3. 
   $39.95 Home Comfort Weekends pricing plan,
   
4. 
   $49.95 Home Comfort Weekends and Nights pricing plan
   
5. 
   $49.00 Home Comfort Anytime Cap pricing plan
   
6. 
   $29.95 or $39.95 Home Starter Cap pricing plan,
   
7. 
   $49.95 or $59.95 Home Super Cap pricing plan,
   
8. 
   $89.95 or $99.95 Home Mega Cap pricing plan,
   
9. 
   $29.95 or $39.95 Home Classic pricing plan,
   
10. 
    $59.95 or $69.95 Home Advantage pricing plan,
    
11. 
    $14.95 Home Phone pricing plan,
    
12. 
    Simple $30, $50 or $65 pricing plan,
    
13. 
    $39 HomeCap pricing plan,
    
14. 
    $49, $59 or $99 HomeOne pricing plan,
    
15. 
    $5 or $30 Phone Plan pricing plan, or
    
16. 
    $30 Classic Phone Plan pricing plan,
    
17. 
    $10, $22, $45 and $60 Phone Plan pricing plan,
    
18. 
    $2.20 account processing fee applies per month if you do not pay your bills by direct debit. Exception: For payments made by Credit, Debit, Charge or Prepaid Cards, the Non-direct debit fee will not apply
    

1. Paper invoice fee

Existing customers will be charged a paper invoice fee of $2.20 from 1 April 2009.

1. 
   you connected to your pricing plan on a fixed length agreement before 17 December 2007
   
   1. 
      if you are charged a paper invoice fee, we will not charge you the monthly account processing fee (non-direct debit fee) that may otherwise apply;
      
   2. 
      if you are not charged a paper invoice fee, you will continue to be charged the monthly account processing fee (non direct debit fee); and
      
2. 
   you connected to your pricing plan on a non-fixed length agreement or you connected to your pricing plan on a fixed length agreement on or after 18 December 2007 you may be charged a paper invoice fee as well as your monthly account processing fee.
   

1. Payment processing fee

14. Payments made through an Australia Post outlet

15. Payment Dishonour Charges

    1. 
       If you elect to pay your bills by direct debit ('Optus AutoPay') we may charge you a dishonour fee of $22 if the payment is dishonoured by your nominated financial institution or credit provider.
       
    2. 
       We may also charge you a dishonour fee of $22 if you pay us by cheque and the payment is dishonoured by your financial institution.
       
    3. 
       This fee is in addition to any fees that your financial institution or credit provider may charge you.
       

16. Mercantile agent recovery fees

17. Suspension fees

18. Changing your pricing plan

7. 
   
   Directory: content -> dam -> optus -> documents -> about-us -> legal
   dam -> Boston College Athletics Advisory Board Annual Report, 2011-12
   dam -> Executive Board of the United Nations Development Programme, the United Nations Population Fund and the United Nations Office for Project Services
   dam -> Boston College Athletics Advisory Board Annual Report, 2010-11
   legal -> Optus pre-paid mobile broadband service
   legal -> Optus mobile broadband service
   legal -> Optus Pre-Paid Mobile Service Service Description
   legal -> Optus ip phone Express Service Service Description
   legal -> Optus digital mobile service service description
   
   
   
   Download 304.18 Kb.
   
   Share with your friends: