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Customer Terms Page of
Basic Telephone Service Section
Part F – Other Call Types
About this Part 2
Customer service enquiries 2
1800 calls 2
13 calls 2
Calls to InfoCall numbers 3
What is InfoCall? 3
Barring 3
Charges 3
Spend limits 4
Telstra Pre-Paid Plus Customers 5
InfoCall service providers - Premium Rate Service Numbers 5
Calls to Telstra Mobile Satellite numbers - (Iridium National Footprint) 5
Calls to Optus MobileSat numbers 6
Calls to Iterra services 6
Calls to Radio paging services 6
Calls from Norfolk Island 6
Calls from Antarctica 7
Telstra mobile service (automatic) 7
Telstra Dial-Up Access Manager platform 7
What is the Telstra Dial-Up Access Manager platform? 7
Availability 8
Access numbers 8
Charges 8
Calling line identification (CLI) 8
Limitations 10
Reverse charge calls 10
What is a reverse charge call? 10
Call charges Overview 11
Reverse Charge Call Connection Fees 11
Usage Fee – Fixed Line Recipient – Local calls 12
Usage Fee – Fixed Line Recipient – Long Distance calls 12
Usage Fee – Fixed Line Recipient – Mobile origin 12
Usage Fee – Fixed Line Recipient Australia Direct (International origin) calls 12
Usage Fee – Mobile Recipient 15
Reverse Charge Call Caps 16
Message Fees 16
Blocking reverse charge call attempts 17
See clause 1 of Part A – General of the Basic Telephone Service section for more detail on how the various parts of the Basic Telephone Service section should be read together. To see these terms – home and family customers click here; business and government customers click here.