ASSISTANT MANAGER As on-site manager you will be responsible for managing and maintaining the Acorn Mini Storage facility so that it achieves its full economic potential and exceeds the customer expectations for service. You will maintain positive relationships with outside vendors and work as a team with all other members of Acorn Mini Storage and Nationwide Group.
You will receive information including an Employee Handbook and an Operational Manual, which contain the basic policies, and procedures that define the terms of your employment and a guide to enable you to successfully operate your facility.
Specific Duties-Office
Present an accurate and complete sales presentation to all prospective customers on the phone and in person. Show and rent all available units to qualified customers.
Accurately complete all rental agreements, insurance waivers and addendums.
Collect rent, deposits and assessed fees in a timely manner.
Perform collection calls, research tenant addresses and phone numbers and expend any other reasonable effort to manage and collect bad debt.
Accurately complete all bank deposits, credit card transactions and accounting reports. Complete and submit all daily, weekly and monthly reports to the corporate office in a timely manner.
Vacate tenants from the computer and submit receipts daily.
Make bank deposits daily.
Delivery certified letters to the post office in a timely manner.
Be responsible for petty cash and cash drawer funds.
Comply with Minnesota state law regarding default and lien sales.
Implement, follow and enforce all procedures set forth in the Operations Manual and any other memo or instructions given to you by the District Manager, Marketing Director, or Vice President of Operations.
Ensure office is opened and staffed at all times during regular business hours.
Handle any and all customer issues. If customer concerns cannot be resolved on-site, refer to the District manager.
Be familiar and competent with the computer programs, manuals and reports.
Attend and participate in training programs and seminars as requested.
Keep office, including restroom, immaculate and organized.
Implement, follow and enforce all procedures set forth in the Operations Manual and any other memo or instructions given to you by the Marketing Director, District Manager or Vice President of Operations.
Be capable of performing Office Manager relief at other sites as needed.
Inspect the property daily, observe and respond promptly to any potential or current problems.
Place and remove over-locks as needed.
Check all space for vacates without notice on a daily basis.
Prepare all vacated spaces for re-occupancy; make any required repairs and clean thoroughly.
Perform preventative maintenance on the access gate, heating & air conditioning equipment, golf cart (if applicable) and maintenance equipment.
Perform basic repairs on units; replacing pull ropes, hasps and weather-stripping.
