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TITLE: PetSmart Cat Program Coordinator
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the individual. Other duties than those listed herein may be assigned.
THIS POSITION REPORTS TO: Offsite Adoption Coordinator


DEPARTMENT: Development

CREATED BY: Whitney Hanson, Director of Development and Communications
Essential Functions of the Position

  • Creates and manages the cleaning schedule for all PetSmart stores to ensure each kennel within each store is cleaned once each morning and deep cleaned at least once each week.

  • Coordinates, trains, and assigns volunteers to assist at PetSmart stores and reports all volunteer hours to Volunteer Coordinator.

  • Transport animals to and from PetSmart stores daily to ensure all kennels remain full and sick cats are returned to the shelter within the same day symptoms are reported.

  • Monitors the health and behavior of all PetSmart Seven Day Cat Program animals and submits Veterinary Exam Requests to Shelter Veterinarian as needed. Ensures that any sick PetSmart cats are taken directly to Rehab and transported back to PetSmart when released from Rehab.

  • Acts as the liaison between PetSmart staff and HSNT staff and volunteers

  • Trains PetSmart staff on proper HSNT adoption procedure and animal care procedures. Ensures that PetSmart store has appropriate HSNT materials.

  • Tracks PetSmart adoptions and submits appropriate paperwork to PetSmart Charities within allotted time period to ensure HSNT receives adoption rebates.

  • Photographs and writes biographies for all PetSmart animals for use on PetSmart kennel cards and HSNT website.

  • Reports any observed animal behavior issues to the manager on duty.

  • Helps potential adopters locate their match and processes adoptions.

  • Conducts offsite cat adoption events at PetSmart stores and ensures HSNT has an adoption presence at each PetSmart partner store on PetSmart National Adoption Days.

  • Ensures there is a queue of PetSmart eligible cats prepped for transfer at all times with prepared folders. Manage PetSmart animals’ records in Petpoint.

  • Ensures all PetSmart adoptions are processed by the following day.

  • Creates efficient Standard Operating Procedures for all processes related to PetSmart Seven Day Cat Program.

  • Maintains assigned equipment, vehicles, and supplies in safe condition and reports any problems or needed repairs to Director of Development and Communications.

  • Must be eligible to be a “driver” for the Humane Society of North Texas and must perform “driver” duties as directed by immediate supervisor. Such “driver” duties may include, but are not limited to, driving a HSNT van, box truck, transit, or trailer.

  • Check and clear voice messages, promptly answering, returning phone calls and documenting calls on phone log when applicable.

  • Work to expand HSNT’s Seven Day Cat Program into additional PetSmart stores in North Texas.

  • Represent the Humane Society of North Texas by providing excellent customer service and focus.

  • Protect the confidential information on customers and donors.

  • Report to work at assigned start time; go to/return from breaks and lunch at assigned times; leave work at assigned quitting time.

  • Additional operations and development duties related to PetSmart cats as assigned by the Director of Development and Communications.

  • Ability to meet physical demands.

Typical Decisions This Position Has Total Authority to Make

  • The selection of appropriate cats for PetSmart stores.

  • The approval or denial of adoptions.

  • The approval of refunds or exchanges.

  • The approval of special adoption rates for multiple cats.

  • Routine decisions regarding the proper care and handling of animals.

Typical Problems This Position Will Face

  • Dealing with fractious animals.

  • Customer service issues (unhappy or emotional patrons).

  • Regular exposure to animal odors, diseases, possible contagious conditions, bites, scratches and moderate noise levels.

  • Managing multiple tasks simultaneously.

Major Responsibilities

  • Ensure all PetSmart Seven Day Cat Program kennels remain full of healthy, adoptable cats at all times.

  • Increase cat adoptions through PetSmart stores.

  • Expand HSNT’s Seven Day Cat Program into additional stores.

  • Create efficient Standard Operating Procedures for all processes related to PetSmart Seven Day Cat Program.

Knowledge, Skills and Abilities Needed to Perform the Essential Functions of this Position

  • Follow the mission of the Humane Society of North Texas

  • Familiarity with computer programs, such as MS Word, various Internet applications and basic office procedures. Experience with PetPoint is a plus

  • Exceptional customer service skills.

  • Ability to perform several tasks at once in an often fast-paced, hectic environment

  • Ability to create and sustain positive working relationships within the Humane Society of North Texas, with volunteers, the public, and be a team player.

  • Must be patient, courteous and work well under stressful conditions.

  • Knowledge and ability to accurately work with detailed information in paper and computerized format.

  • Ability to read, write and communicate effectively.

  • Ability to learn and quickly adapt to changes in programs and procedures.

  • Minimum high school diploma or equivalent.

  • A solid understanding of animal behavior, body language, and proper animal care within one month of hire.

  • Ability to work and solve problems independently and accurately with little oversight.

  • Must be able to work efficiently and accurately under stress and pressure, while still maintaining a positive, professional manner towards customers and staff.

  • Detail oriented, excellent verbal and written communication skills, and must have strong time management skills.

  • Must be 23 years old to meet insurance requirements and must be qualified and licensed to operate a motor vehicle in the state of Texas.

Required Professional Licensing or Certifications

  • None

Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.

    1. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • This position is regularly required to use hands and fingers to handle, talk, hear, stand, walk, sit, reach with hands and arms, and stoop, kneel or crouch.

  • The position holder must be able to regularly lift and/or move up to 40 pounds without assistance, up to 80 pounds with assistance.

  • Specific vision abilities required for this position include close vision, distant vision, color vision, peripheral vision, depth perception, and ability to focus.

  • While performing the duties of this job this position may be exposed to animal odors or airborne particles.

  • The noise level in the work environment is usually moderate.

Working Conditions

  • Ability to work evenings and weekends as needed.

  • The individual performing this job may be required to work more than 8 hours in a day or 40 hours in a week.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required by the individual. Other duties than those listed herein may be assigned.
Department Director: Whitney Hanson Date: November 12, 2015
Executive Director: Ann Barnes Date: November 13, 2015

HR Manager: Kasha Hunt Date: November 13, 2015

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