Question – What is the air miles offer?



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Questions & Answers for Group Contacts
Question – What is the AIR MILES offer?

Starting June 1, 2007, Group members/employees who are AIR MILES® Collectors can earn 1 AIR MILE reward mile for every $20 in premium paid (including PS Benefits, Auto Club, and taxes) on a regular market home or auto insurance policy through Johnson Inc. and underwritten by Unifund Assurance Company.


All AIR MILES offers are subject to the Terms and Conditions of the Program and may be changed or withdrawn without notice. AIR MILES reward miles are not awarded on Facility or Residual Market insurance policies. Johnson Inc. offers the AIR MILES Reward Program for auto and home insurance in AB, ON, NB, NS, NL and PEI, and for home insurance in BC. For more details about this AIR MILES offer, please visit www.johnson.ca/airmiles.
Question- What is the AIR MILES Program?

AIR MILES is a frequent shopper program that allows AIR MILES Collectors to earn travel, leisure, entertainment and other lifestyle rewards quickly, simply by doing their everyday shopping for products and services at more than 100 brand-name Sponsors across the country. AIR MILES reward miles can be redeemed for more than 800 different rewards such as movie passes, family attractions, CDs and DVDs, electronic merchandise, sports and recreation, travel and more. So AIR MILES Collectors can spend their money on the things they need to get the things they want. You’ll be redeeming your reward miles sooner than you think.


Question – Who is eligible to receive AIR MILES reward miles?

Your Group members/employees who have a home or auto insurance policy through Johnson Inc., or one of its brands that is underwritten by Unifund Assurance Company are eligible to receive AIR MILES reward miles on their insurance premium.


The offer of AIR MILES reward miles is not available on Facility or Residual Market insurance policies. Johnson Inc. offers the AIR MILES Reward Program for auto and home insurance in AB, ON, NB, NS, NL, and PEI, and for home insurance in BC.
Question –Do Group members/employees have to purchase a 12-month home or auto insurance policy in order to qualify for AIR MILES reward miles?

All Unifund regular market policies are issued for 12-month periods and are eligible for AIR MILES reward miles. Reward miles will be issued based on the payment plan chosen for the policy (ie: AIR MILES reward miles for payroll deduction payments may take 75 days to appear on an AIR MILES statement. Reward miles for other payment options should appear within 45 days).


Question – Will Group members/employees get charged higher premiums or fees for receiving AIR MILES reward miles on policies?

No. The prices or fees charged to AIR MILES Collectors are identical to the prices charged to any other Group member/employee who is a policyholder. Johnson is participating in the AIR MILES Program to say "Thank You" to their policyholders for their continued loyalty.


Question – Is Johnson offering bonus AIR MILES reward miles?

There are no bonus offers from Johnson available at this time.


Question – What happens if a Group member/employee changes their home or auto insurance policy?


Changes in policies may cause an adjustment in premium payment. Changes in policies that create a debit or credit will be reflected within 45 to 75 days in their AIR MILES account, but there will be no withdrawal of any AIR MILES reward miles already awarded.
Question – What if a Group member/employee cancels their home or auto insurance policy?

Once a policy is cancelled, AIR MILES reward miles will no longer be awarded on that policy, but there will be no withdrawal of any reward miles already awarded.


Question – What happens if a Group member/employee does not receive their AIR MILES reward miles after purchasing from Johnson?

If a Group member/employee does not receive their AIR MILES reward miles within 45 to 75 days of their purchase, they should contact Johnson at 1-866-483-8811, and the status of their account will be investigated.


Question – A Group member/employee noticed that their AIR MILES Collector Number does not appear on their policy information even though they entered the number when they purchased the policy. Are they still collecting reward miles?

If a member/employee is uncertain as to whether their Collector Number has been applied to their policy, they should contact Johnson at 1-866-483-8811, e-mail airmiles@johnson.ca, or check the Members Only website at www.johnson.ca. If an AIR MILES Collector Number was entered at the time of purchase for the insurance policy, then they will receive their AIR MILES reward miles.


Question – Can a Group member/employee put more than one AIR MILES Collector Number on one policy?

No. Only one AIR MILES Collector Number can be awarded reward miles for any one policy.


Question – Can an AIR MILES Collector Number be added to a policy after the policy is purchased?

Yes. An AIR MILES Collector Number can be added after a policy comes into effect. A Group member/employee who is a policyholder can add an AIR MILES Collector Number, via Johnson’s Members Only website at www.johnson.ca, by calling 1-866-483-8811, or by e-mail at airmiles@johnson.ca. AIR MILES reward miles are earned at point of payment and posted to a Collector’s AIR MILES account. Reward miles for payroll deduction payments may take 75 days to appear on an AIR MILES statement, reward miles for other payment options should appear within 45 days.


Question – Can a Group member/employee change the AIR MILES Collector Number on a policy after the policy is purchased?

Yes, on a go forward basis a Group member/employee can change their AIR MILES® Collector Number after the policy is purchased. This can be done through the Members Only website at www.johnson.ca, by calling 1-866-483-8811, or by e-mail at airmiles@johnson.ca.


Question – Many of our Group members/employees have already purchased insurance through Johnson, are they eligible to collect AIR MILES reward miles?

Yes, they can collect AIR MILES reward miles once they provide their AIR MILES Collector Number. The AIR MILES Collector Number can be added after a policy comes into effect. An AIR MILES Collector Number can be added to a policy, via Johnson’s Members Only website at www.johnson.ca, by calling 1-866-483-8811, or by e-mail at airmiles@johnson.ca. AIR MILES reward miles are earned at point of payment and posted to a Collector’s AIR MILES account. AIR MILES reward miles for payroll deduction payments may take 75 days to appear on an AIR MILES statement, reward miles for other payment options should appear within 45 days.


Question – Are AIR MILES reward miles available retroactively?

No, AIR MILES reward miles are only available on a go-forward basis on the member/employee’s next premium payment after they provide their AIR MILES Collector number to us.


Question – Can a Group member/employee get AIR MILES reward miles without showing their AIR MILES Card?

Yes, they can do this by providing Johnson with their Collector Number over the phone at 1-866-483-8811, by submitting their Collector Number to Johnson via the Members Only website at www.johnson.ca, or by e-mail at airmiles@johnson.ca.


Question – Whose Collector Card can be provided to Johnson to earn AIR MILES?

The AIR MILES Collector who is the named insured or his/her spouse can earn AIR MILES reward miles from their Unifund policy.


Question – What happens if a Group member/employee forgot their AIR MILES Card and do not know their Collector Number?

If the member/employee is unable to provide their AIR MILES Card or Collector Number during the transaction, they can add the number on a go forward basis by going to Johnson’s Members Only website at www.johnson.ca, by calling Johnson at 1-866-483-8811, or by e-mail at airmiles@johnson.ca.


Question – Where do our members/employees go if they have questions about the AIR MILES offer through Johnson?

If your members/employees have questions about the AIR MILES offer through Johnson they can call Johnson at the following numbers.




  • Members/employees who currently have home or auto insurance through Johnson or one of its brands – 1-866-483-8811

  • For inquires about purchasing a new policy – 1-888-966-0066

Question – Where do our members/employees call to arrange a new policy and be eligible for AIR MILES reward miles?

If your members/employees are interested in receiving a quote and arranging a new policy with Johnson they should call the following:


  • To receive a quote and arrange a new policy – 1-888-966-0066

Question – How is Johnson communicating this new offer to Group members/employees?

Members/employees will receive the AIR MILES message through various communications. As soon as the program launches on June 1, 2007, members/employees who request a quote will be advised about the offer at the time of quoting and members/employees who currently have insurance through Johnson will be advised upon renewal. For Groups with newsletters, Johnson can also provide an article for newsletter publication concerning the AIR MILES offer. As Johnson rolls-out the AIR MILES offer, there will be other marketing/communications initiatives undertaken to advise your members/employees about this new initiative.
Question – Are your representatives still asking callers whether they are a member of a Sponsored Group?

Yes, one of the first things our representatives ask callers is whether they are a member of a Sponsored Group. If a Sponsored Group cannot be identified for a caller, then the caller will be asked whether or not they have an AIR MILES card. In situations where a caller is both a member of a Sponsored Group and an AIR MILES Collector, the Sponsor Group affiliation will always prevail and they will also be eligible for AIR MILES reward miles.


Question – What are the benefits of being a member of a Sponsored Group?

Being a member of a Sponsored Group has many benefits. In addition to collecting AIR MILES reward miles, Group Members may be eligible to receive special discounts or services that have been negotiated on their behalf.


Question – How many agents/agencies are included in the AIR MILES Reward Program at Johnson?

Johnson is a national organization with more than 60 branches from St. John’s, Newfoundland and Labrador to Langley, British Columbia. Starting June 1, 2007, AIR MILES reward miles may be collected by policyholders using any Johnson location. As part of its extensive branch network, Johnson operates under a number of trade names across Canada including: Morgex Insurance, Community Savings Insurance, Servus Insurance Services, Johnson-Shillington Insurance, Johnson-Ambassador Insurance, Johnson-Billyard Insurance, WSG Insurance Services, Fraser & Hoyt – Home and Auto, and Fraser & Hoyt – Group Edge – AIR MILES reward miles can be earned though Johnson operating under any of these trade names.


Question – Will the AIR MILES Reward Program be selling the information you collect about Johnson and our members/employees who are policyholders?

The AIR MILES Reward Program does not give, rent or sell Collector lists from the AIR MILES Reward Program to any organization or individual other than business units of the AIR MILES Reward Program, Sponsors of the AIR MILES Reward Program, and companies contracted to process and manage Collector transactions, redemption requests and communications.


Question – How will the AIR MILES Reward Program use the personal information of Group members/employees who are AIR MILES Collectors?

AIR MILES collects personal information for three primary purposes: to ensure the proper functioning of the AIR MILES Reward Program; to meet direct marketing, product development and research requirements of the AIR MILES Reward Program and its participating Sponsors; and to improve the promotional offers and services of the AIR MILES Reward Program and its participating Sponsors.


Collectors can opt-out of receiving marketing and promotional communications in electronic, printed or verbal format, other than AIR MILES Collector Summaries by writing to AIR MILES Customer Service, P.O. Box 602 Station A, Scarborough, Ontario, M1K 5K7 or by email to privacy office@airmiles.ca. The decision to opt-out does not affect the Collector’s ability to collect or redeem reward miles in the AIR MILES Reward Program.
Question – Some of our Group members/employees think they may have had an AIR MILES Card once, but can’t find it now. What should they do?

If a member/employee thinks they may already have an AIR MILES Collector Account, they can call the AIR MILES Customer Care Centre at 1-888-AIR-MILE (888-247-6453) for their Collector Number. If the AIR MILES agent cannot locate an existing account for the member/employee, they would be pleased to enrol the member/employee into a new account.


Question— Some of our Group members/employees do not have an AIR MILES card, what should they do?

If your members/employees are interested in collecting AIR MILES reward miles, they can enroll in the AIR MILES Rewards Program by calling 1-888-AIR-MILE (888-247-6453) or by visiting www.airmiles.ca and following the instructions on how to enroll on-line.
Question – Where do our members/employees go if they have questions about their AIR MILES account?

If members/employees have questions about their AIR MILES account, they can visit www.airmiles.ca for information, or they can call the AIR MILES Customer Care Centre at 1-888-AIR-MILE (888-247-6453).
Question – Do AIR MILES reward miles expire?

For information on AIR MILES reward miles you should visit their website at www.airmiles.ca or call their Customer Care Centre at 1-888-AIR-MILE.

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