Rayna Madora McClinton



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Rayna Madora McClinton

Naperville, IL 60564

404-931-6185

raynammcclinton@yahoo.com



OBJECTIVE: Seeking a position where I can use my skills and experience in all or one of the following areas: customer service, individual and/or group sales, marketing, technical support, account management, communications, problem solving, logistics knowledge, dispatching and/or administrative leadership.
SPECIAL SKILLS: Customer Service, Inside Sales & Marketing, 70+ wpm typing speed, Travel Arrangements, Administrative & Technical Support, Supervisory/Management Skills, CVENT Software, Prophet, Account Management, Sales Force, AS 400, Cargo Point, Microsoft Office, Calendar/Scheduling Management, Dispatching/Shipping & Receiving


EMPLOYMENT:

American Global Logistics (Atlanta, GA)

International Logistics Coordinator November 2014 –February 2015

  • Track and trace shipments.

  • Coordinate with brokers to ensure timely customs clearance.

  • Provide proactive information to the customer regarding arrival, delivery and shipment status.

  • Coordinate with customers to ensure payment is received prior to delivery.

  • Coordinate with truckers to ensure timely deliveries.

  • Negotiate with vendors on rates

  • Generate and compile various spreadsheets or reports.

  • Anticipate problems and work on solutions when they happen.

  • Solve Complex problems with tact and calmness.

  • Billing and invoicing to ensure maximum profits are obtained on a shipment by shipment basis.






American Global Logistics (Atlanta, GA)

Customs Specialist June 2014 – November 2014

  • Update and maintain company database for customs clearances

  • Enter and audit customs entries

  • Confirm containers are cleared to enter United States

  • Generate customs entry packets

  • Bill customs entry fees, duties, etc.

  • Assist with other assignments as needed


American Global Logistics (Atlanta, GA)

Inside Sales/Lead Generation Specialist January 2014 – June 2014



  • Place calls to company leads on behalf of Global Sales Managers

  • Research and Qualify leads

  • Determine decision makers for logistics needs of leads

  • Arrange meetings with decision makers for company introduction




  • Maintain and manage Global Sales Managers schedule

  • Keep up with metrics of new leads

  • Manage Global Sales Managers LinkedIN websites

  • Assist with other assignments as needed



SAIA Logistics (Johns Creek, GA)

Dispatch Coordinator November 2012 – January 3, 2014





  • Negotiates truckload costs and services with customers and carriers.

  • Refers to profit indicator to adjust rates and insure contracts are profitable.

  • Establishes quotes and order specifics with customer and enters order.

  • Monitors and follows up to insure loads are moving according to schedule and expectations of the customer.

  • Handles any service issues that arise.

  • Makes timely and accurate entries into the operating system for load status, costs, and freight data

  • Communicates changes in load status to customer & carriers

  • Maintain and manage accounts and sales representatives

  • Reports potential or known service failures to management.

  • Coordinates with other departments as needed, such as Dispatch, Accounting or Customer Service.

  • Assist the Booking Dispatchers in booking loads during heavy load volume.

  • Works in a 24/7 operation and maintains communication with all departments.

  • Provides after hours on-call service on a weekly rotation during weekdays and weekends.

  • Performs other related duties as required




C.H. Robinson Worldwide (Columbia, SC)

Operations Support Representative (Executive Assistant) October 2011 - July 2012



  • Customer and carrier follow-up

  • Answered incoming calls

  • Schedule appointments

  • Provide shipment information

  • Audit load information

  • Complete customer requests




  • Tracked and traced shipments

  • Data entry

  • Supported two Account Managers of Fortune 500 companies

  • Calculated trucking expenses






Conference Direct (Columbia, SC)

Sales Executive Assistant May 2007 – October 2011




  • Answering phones

  • Creating RFP’s in the CVENT database and sending these leads to hotel lead catchers

  • Faxing responses for proposals to customers

  • Answering questions via email from customers, hotel sales representatives, convention and visitors bureau staff and convention center sales contacts

  • Assisted during a variety of property site inspections with regard to data collection, meeting space, size/setup options

  • Prepared hotel response reports for customers

  • Made travel arrangements for customers to conduct site inspections of hotels for future group events

  • Prepared correspondence and presentations via Word, Excel and Power Point.  






Ruby Tuesday (Columbia, SC)

Hostess, Server, Assistant May 2009 – October 2011

  • Greet and assist customers to ensure that restaurant services are enjoyable and meet or exceed their expectations and the expectations of the restaurant.


Columbia Jewish Community Center (Columbia, SC)

Unit Head Summers of 2005 through 2009



  • Planned program activities

  • Taught arts and crafts

  • Organized Sports Games

  • Provided character development training

  • Supervised other staff working with children ages 2 to 14

  • Consulted with parents as needed





EDUCATION:

Francis Marion University (Florence, SC)

Major: Mass Communications August 2009 – May 2011
Chipola Junior College (Marianna, FL)

August 2008 – May 2009

University of Memphis (Memphis, TN)

August 2007 – May 2008
COMMUNITY SERVICE:

2005 – Habitat for Humanity, Atlanta, GA

2006 – Holiday Food and Book Collecting Programs, Spring Valley High School, Columbia, SC

2007 – Habitat for Humanity, University of Memphis, Memphis, TN

2008 - Participant in American Cancer Society – “Strikeout Cancer Softball Game”, Chipola Jr. College, Florida

2009 – Mothers Against Drunk Driving MADD Fund Raiser, Francis Marion University Softball Team, SC

2012 – Hoop 4 A Cause Celebrity Basketball Game

2013 – Atlanta Entertainment Basketball League Coordinator

2013 – Hoop 4 A Cause Celebrity Basketball Game

2014 – Atlanta Entertainment Basketball League Administrator

2014 – Second Helpings Volunteer

2014 – Genesis Shelter Volunteer

2014 – Med Share Volunteer

2014 – Hoop 4 A Cause Celebrity Basketball Game Coordinator


ACCOMPLISHMENTS/AWARDS:

2010: Francis Marion University Softball Team: Career ending injury which required surgery

2009: Chipola Junior College Softball Team; 9-3 Record; 0.75 ERA & 123 Strikeouts in 84 Innings; 6 Shut- outs; 1st Team All Panhandle Conference; FCCA Gulf Coast District All-Tournament Team.

2008: University of Memphis Softball Team; Led Conference USA in fewest hits allowed; Opponents’ hitting averaged only 1.86.

2007: Co-Captain, Spring Valley High School Varsity Softball Team; Named to SC All-State First Team; Threw Perfect Game and 2 No-Hitters; AAAA North/South All-Star Game MVP; 4-Time All –Region and All-Area.

2003: Woodward Academy, Atlanta, GA; All-City Life/South Metro Team; 197 Strikeouts – 5 No- Hitters in 156 Innings Pitched.


REFERENCES AVAILABLE ON REQUEST


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