I) Business Process Overview 5
II) Customer Expectation (Filled by ABC BPO) 7
III) SAP System Functions (Process Flow) 7
IV) Transactions / Programs / Reports / User Exits 11
V) Description of Functional Deficits 11
VI) Approaches to address Functional Deficits 11
VII) Interfaces 11
VIII) Authorisations 11
IX) SAP Configuration 11
X) Reporting Requirements 12
XI) Supplementary Information 12