Service Improvement Goal Example



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Service Improvement Goal Example










Goal

My team will improve our reputation with our internal clients

Be Specific

What will you do to improve the reputation?

Improved Goal

Through streamlining our client support processes and focusing on relationship building we will improve our reputation with internal clients

Make it Measurable

What can I measure about this goal? How will you know I achieved my goal?

Better GOAL

In order to improve our service and subsequently our reputation with internal clients we will developing a process that streamlines our client support model and mandate all our staff take a relationship building training class.

Make it Time-bound

When will you complete this goal? What milestones?

SMART GOAL

In order to improve our service, and subsequently our reputation with internal clients, we will develope a process that streamlines our client support model by the end of the summer and mandate all our staff take a relationship building training class by December 2012.

Is it Achievable:

Is it Relevant:



Do I have the resources to do this? (taking training costs time and money)
Yes because service level was identified as a significant issue in the employee engagement survey with regard to our area.

New Initiative Goal Example










Goal

I will make an effort to partner with other departments.

Be Specific

Why do you want to partner with other departments?

What will you achieve by partnering with other departments?

What kind of work do you hope to partner on?


Improved Goal

I will partner with other departments on program development related initiatives in order to diversify my program portfolio and improve the breadth of offerings to our students.

Make it Measurable


How will you measure your success? When will you know this task is complete?

Better Goal

In order to diversify my program portfolio, I will partner with other departments and complete on 2 cross-department program development projects that will improve the breath of offerings to students.

Make it Time-bound

When will the projects be complete? What milestones can you measure?

SMART GOAL

In order to diversify my program portfolio, I will partner with other departments and complete on 2 cross-department program development related projects that will improve the breath of offerings to students. The project plans will be in place by September 2012 and both projects are to be completed by June 2013.

Is it Achievable?

Is it Relevant?



Do I have the support of the other departments? Do I have the resources to complete the projects? Are the timelines realistic?

Yes, building campus connections helps us build a One University culture and improving programs ties back to the “Eyes High” goal of enriching the quality of learning.



Research Goal Example










Goal

I want to increase resources available for research in my department

Be Specific

What needs to happen to increase the resources?

Improved Goal

I want to secure funding to increase resources in my department

Be more Specific

Make it Measurable



What steps need to be taken to secure funding?

How will I measure my success?



Better Goal

I will increase our research funding by 25% through identifying and applying for 2 high priority grants.

Make it Time-bound

When will you do this?

SMART GOAL

I will increase our research funding by 25% through identifying and applying for 2 high priority grants by Sept 2012.

Is it Achievable?

Is it Relevant?



Is it likely we will secure the funding by applying? Do I have a back-up plan to get funding?
Yes, because it fits with the Eye’s High Top 5 research goal

Teaching Excellence Goal Example










Goal

My goal is to increase the Student USRI ratings for our faculty.

Be Specific

What specific areas do you want to improve?

Improved Goal

My goal is to increase percentage of USRI completed and higher ratings related to overall quality of instruction.

Be more Specific


Is this really 2 separate goals? How can you make the goal around the actions required as well as the outcome?

Good Goal

My goal is to support the improvement of the teaching skills of our faculty members resulting in higher scores on the USRI related to quality of instruction.

Is it Measurable


What percentage increases are you looking for? How will you know this goal is achieved? How will you achieve the goal?

Better Goal

My goal is to support the improvement of the teaching skills of our faculty members leading to 20% more student selecting “excellent” on the question rating overall quality of instruction. I will support this goal through running a weekly “teaching excellence” lunch and learn series for the faculty and ensure this priority is well communicated all faculty members.

Make it Time-bound

When do you expect to see these results? What milestones can you measure?

SMART GOAL

My goal is to support the improvement of the teaching skills of our faculty members leading to more student selecting “excellent” on the question rating overall quality of instruction. This will result in a 3-7% increase a year and subsequently an overall increase of 20% within 3 years. I will support this goal through running a weekly lunch and learn series for the faculty until the end of the year and ensure this priority has been well communicated to all faculty members by fall 2012.

Is it Achievable?

Is it Relevant?



Yes, I have resources (Teaching and Learning Centre, time can be devoted at faculty meetings)
Yes, the University currently has a focus on enriching the quality of learning as outlined in the “Eyes High” strategy



May 2012, Human Resources



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