Service Optimization Android PhoneGap



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Service Optimization

Android PhoneGap

Product ClickApp by ClickSoftware


For use with ClickMobile Touch

clicksoftware_logo 481x100

ClickSoftware Confidential

[DO NOT DELETE THIS NOTE: The following Legal Notice paragraph is formatted in white. It is invisible in the book and PDF editions, but it is converted to black in the online help.]

Legal Notice

The software with this guide is furnished under a license agreement and may be used only according to the terms of that agreement.

Copyright


Copyright © ClickSoftware Technologies Ltd. All rights reserved.

No part of this publication may be copied without the express written permission of ClickSoftware Technologies Ltd.


Patent and Trademark


US Patent Number 6,985,872 B2

ClickAnalyze, ClickFix, ClickForecast, ClickMobile, ClickPlan, ClickRoster, ClickSchedule, and ClickSoftware are registered trademarks of ClickSoftware Technologies Ltd.


Contact Information


Contact information is available from the ClickSoftware web site: http://www.clicksoftware.com.

For general information, email to sales@clicksoftware.com.

For ClickSoftware Worldwide Support, email to support@clicksoftware.com or see the support page on the ClickSoftware web site.

For Partner Enablement, email to partnerenablement@clicksoftware.com.


Publication Notice


This guide has been carefully compiled. The information in this guide does not constitute a warranty of performance. Furthermore, ClickSoftware reserves the right to revise this publication and make changes from time to time in the content thereof, without obligation to notify any person of such revisions or changes. ClickSoftware assumes no liability for losses incurred as a result of out-of-date or incorrect information in this guide.

Version


Android PhoneGap
App number: 1162
App versions: 27 to 43
Date: November 2014


Contents


Android PhoneGap 4

Use 5


Opening ClickMobile 5

Technical Information 7

Prerequisites 7

Installation 8

Verifying the App Version 8

Deploying the App *.apk File 8

Directing the Users to the ClickMobile URL 8

Configuration 8

Customizing the App 9

Comments 9


Android PhoneGap


This app enables Android users to access ClickMobile Touch conveniently. The app is required if you configure ClickMobile to use certain features that require device support, such as push notifications, file attachments, and run-in-background. If you do not use these features, the app is optional.


Use


This app enables you to launch ClickMobile Touch quickly. The app connects to the ClickMobile website.

[DO NOT DELETE THIS NOTE: Update the feature list for future releases.]

The app enables certain ClickMobile features that require Android device support, such as:

Push notifications

This feature enables the Service Optimization server to wake up the mobile device from sleep or power-save mode. It helps ensure that you do not miss important updates while the device is sleeping.



Local push notifications

Via the ClickMobile Touch client API, a developer can implement an alarm or reminder that wakes up the mobile device. The notifications are generated on the client device, rather than the server.



File attachments

[DO NOT DELETE THIS NOTE: The sentence says "download other file types" because you cannot upload other file types on Android.]

This feature enables you to attach a photo to a task, to receive diagrams or instructions with a task, or to download other file types.

Run-in-background

This feature enables the client to synchronize with the server even when the user opens another application in the foreground of the mobile device. ClickMobile continues to exchange schedule and GPS data with the server.



Barcode scanner

A ClickMobile app or API code can use the device camera to scan a barcode. The Parts Management app, for example, can scan the barcodes of parts as they are used.

For information about which of these features are available in each ClickMobile version, see the ClickMobile Touch chapter of the ClickMobile Configuration Guide, or the app documentation where the feature is used.

If the system implementer has configured any of these features, the app is required. If you do not install the app, you can still access ClickMobile by browsing to the website, but the features requiring the app are unavailable.

If the system implementer has not configured these features, the app is optional.

Opening ClickMobile


1.On the Android mobile device, tap the ClickMobile icon:

2.If this is the first time you are have opened ClickMobile, the app prompts you to enter the URL of the ClickMobile Touch website.

If the prompt is not displayed, press the Menu button or swipe two fingers upward. This opens the app settings, where you can verify or change the URL.

When you close and return to ClickMobile, the app remembers the setting. You do not have to enter the URL again, unless it changes.

3.At the prompt, log on and use ClickMobile as described in the ClickMobile Touch User's Guide.


Technical Information


PhoneGap is an open-source platform for mobile applications (http://phonegap.com). ClickMobile uses PhoneGap services to implement features that require device support, such as push notifications and file attachments. To enable these features, the users must install a PhoneGap native container on the mobile devices. The Android PhoneGap app is the native container for ClickMobile Touch on Android devices.

Prerequisites


The app runs with ClickMobile Touch on Android devices. Consult with ClickSoftware about the correct app version for your version of ClickMobile and Android.

Installation


The app is supplied as a file having a name such as ClickMobileTouch.apk. You must deploy this file on the Android devices that run ClickMobile Touch. The following paragraphs provide instructions.

Verifying the App Version


Be sure to deploy the app version that is certified for your organization's ClickMobile and Android version. If the organization upgrades to a new ClickMobile version or service pack, consult with ClickSoftware about whether you need a new version of the app.

Deploying the App *.apk File


You can deploy ClickMobileTouch.apk to the users in one of the following ways:

You can send the file by email, or provide a download link to the file.

Instruct the users to download the app from the Google Play store (https://play.google.com/store). In the store, the app is called ClickMobile. The users must log on to a Google account.

If you use a Mobile Device Management (MDM) system, the system administrator can deploy the app on the mobile devices, without user intervention.


Directing the Users to the ClickMobile URL


You must tell the users the URL of the ClickMobile Touch website, which is located on the ClickMobile middle tier. If you run multiple middle tiers behind a network load balancer, tell the users the URL of the load balancer.

The URL has the form:

http://middle-tier-host/ClickMobileWEB/Default.aspx

When the user first opens the app, it prompts for this URL.


Configuration


The app itself requires no configuration.

Before you can use the features that the app supports, such as push notifications and file attachments, you must enable the features in the Mobility Studio. For instructions, see the ClickMobile Touch chapter in the ClickMobile Configuration Guide.


Customizing the App


ClickSoftware provides the app with source code. Optionally, you can customize and recompile the code. For example, you can insert a predefined ClickMobile middle-tier URL, so the users do not have to set the URL themselves.

For more information about customization, contact ClickSoftware Worldwide Support.


Comments


The ClickMobile appearance is configurable. The layout might differ on your device.

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