DEPARTMENT OF THE ARMY
Maneuver Support Center of Excellence
(MSCoE)
Fort Leonard Wood, Missouri 65473-8929
Quality Assurance Office
Standing Operating Procedure (SOP)
16 March 2010
TABLE OF CONTENTS
Page
Preface i
Annex A Introduction 4
Purpose 4
Scope 4
General 4
References (See Annex G) 5
Quality Assurance Functions 5
Annex B Internal Evaluation Program 6
Purpose 6
Scope 6
General 6
Accreditation 6
Purpose of an Accreditation 6
Types of Course Evaluations 6
Responsibilities 7
Proponents Directorate of Training Development 8
Directorate of Training (DOT) Training Brigade, NCOA 9
Annex C Internal Evaluation Planning and Management 11
Purpose 11
Scope 11
General 11
MEP 11
Project Management Plans (MANPLANS) 11
Initiating Evaluations 12
Phase 1- Conduct an Audit Trail Review 13
Phase 2- Training Observations 16
Annex D The Army School System (TASS) Battalion/National Guard
Regional Training Institutes (RTIs) Assistance/Accreditation 18
Purpose 18
Scope 18
General 18
TASS/Proponent 18
Accrediting Authority for TASS Battalions 18
Phase 1-Inactive Duty Training (IDT) Evaluations 19
On-site IDT Evaluations 19
Annual Training (AT) Evaluations 20
On-Site (AT) Evaluations 21
Post (AT) Evaluation Responsibilities 22
Post AT 23
Annex E External Evaluation Program 27
Purpose 27 Scope 27
General 27
Memorandum of Agreement 27
Master Evaluation Plan 27
External Evaluation Project Management Plan 27
External Evaluation Purpose and Subjects Covered 27
Essential Element Analysis 28
QAO Manages the External Evaluation Program 28
Evaluation Methods 28
Data Management Process 29
Cross Check of Internal and External Evaluation Data 30
Reporting and Follow Up 30
Gathering Additional External Evaluation Data 30
Annex F Data Collection 32
Purpose 32
Scope 32
General 32
Formal External Data Collection Planning 32
Develop Data Collection Instruments 32
Collect Data 34
Phase 5-Analyze Data 35
Write Report 36
Staff Report 36
Follow Up 37
EOCQ Questions 38
Classroom Observations 38
External Evaluation Reports 39
Annex G References 40
TRADOC Memorandums 41
Annex H MSCOE QA Functions 42
Annex I FLW Form 2 Observation Sheet 45
Annex J Sample MEP 52
Annex K US Army Chemical School 56
Appendix A, Sec 1 ChemIcal School Internal Assessment Plan 57
Appendix A, Sec 2 Chem School Distance Learning Modules 59
Appendix B, Chem School TASS Assistance /Accreditation Schedule 60
Appendix C, FY04 External Assessment Schedule (example) 61
Appendix D, FY04-06Chem School QA Resource Estimates (example) 62
Annex L US Army Engineer School 63
Appendix A, Sec 1, Engineer School Internal Assessment Plan 64
Appendix A, Sec 2 Engineer School Distance Learning Modules 73
Appendix B, Engineer School TASS Assistance Accreditation Schedule 75
Appendix C, FY04 Engineer School External Assessment Schedule 78
Appendix D, Fy04-06 Engineer School QA Resource Estimates 80
Annex M US Army Military Police School 81
Appendix A, Sec 1 Military Police School Internal Assessment Plan 82
Appendix A, Sec 2 MP School Distance Learning Modules/Phases 85
Appendix B, MP school TASS Assistance/Accreditation Schedule 86
Appendix C, MP School External Assessment Schedule 87
Appendix FY04-06 MP School QA Budget Estimates 90
Annex N 8th Brigade (Multifunctional), 108th Division (Individual Training) 91
Appendix A, 8th BD (M),108th DIV (IT) TASS Assistance Accred/Sched 92
Appendix B, 8th BD (M) 108th DIV (IT) Budget Estimates 95
Annex O FYXX-XX MSCoE QAO/QAE Resource Estimates 96
Job Aid for Audit Trail Check 97
Annex P Instructor Survey 98
Self Assessment Management Plan Memorandum 109
External Evaluation Timeline 122
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Annex A
INTRODUCTION
1.1. PURPOSE: This SOP establishes policies and procedures for the quality assurance program for the U.S. Army Maneuver Support Center (MSCoE), U.S. Army Chemical, Biological, Radiological. and Nuclear (USACBRNS), U.S. Army Engineer (USAES), U.S. Army Military Police (USAMPS) Schools, and the MSCoE Noncommissioned Officers Academy (MNCOA).
1.2. SCOPE: This memorandum applies to all directorates and activities of the MSCoE, USACBRNS, USAES, USAMPS, and MNCOA.
1.3. General:
a. The Quality Assurance Program (QAP) is designed to monitor and advise on the development and implementation of training and processes, products, and regulatory guidance. The program is a systematic and continuous assessment of training, leader and doctrinal development, and automated systems in support of training development through internal and external feedback. The training evaluation program objectives are to assess whether Soldiers are capable of performing their duty position tasks, whether units can accomplish their missions and leaders are trained to be adaptive thinkers in the current operational environment. The QAP assesses efficient and effective development of doctrine and implementation of training. The process also ensures the MSCoE, proponent schools, MNCOA, and directorates have successful programs and processes that are adaptive to U.S. Army and Training and Doctrine Command (TRADOC) campaign plans.
b. Quality Assurance Office (QAO)/Quality Assurance Element (QAE) personnel must be involved in initial planning in the analysis, design and development process of training, while still maintaining objectivity. QAO/QAE have no vote in any process, however, they are the “eyes and ears” of the Commandant and must advise. Quality assurance must be a cooperative and coordinated effort between the QAO/QAEs, proponent schools, and MNCOA, to ensure that the primary focus is on effective training programs, products, and process assessments.
c. The center QAO serves as the executive agency for the QA program for the center with responsibility for—
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Coordinating and conducting all self-assessments requiring pre-accreditation visits.
education and functional courses as directed by HQ TRADOC.
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Developing a Master Evaluation Plan with annexes for each proponent schools.
(NOTE: NCOES courses will be captured under the appropriate proponent annexes.)
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Conducting special studies, training effectiveness studies as directed by HQ TRADOC
or upon the request of a proponent school.
d. Quality Assurance Elements perform day-to-day quality control functions for the commandant/assistant commandant. QAEs conduct training observations, report findings up the chain of command as appropriate, review training products for compliance with regulatory guidance and serve as members of Critical Task Selection Boards (CTSB) and training development and design teams. QAEs are also responsible for ensuring The Army School System Battalions are assessed and accredited in accordance with regulatory guidance.
e. The QAO and QAE must draw on other personnel resources, subject matter experts (SMEs), training and combat developers, field units, resident students, etc., and organizations to contribute to the total evaluation effort.
f. The MSCoE QAP is not an inspection program but rather a process whereby formative measures are implemented to ensure a quality product (leader, training manual, lesson plan, etc) is the end state. As a general operating principle, the resolution of problems that are identified as a result of an evaluation process will be accomplished at the lowest organizational level, which is capable of bringing the necessary resources to bear on the problem. Problem resolution will not normally be elevated to the Commanding General, Commandant, Assistant Commandant (AC), or Chief of Staff (CofS), brigade commanders or directors unless resources to effect logistical solution are not available to the responsible training director, brigade, or unless a MSCoE or school policy revision is needed or the appropriate training directorate, brigade, or directorate fails to take the necessary action to correct training deficiencies or comply with TRADOC Regulations.
1.4. REFERENCES. (See Annex G)
1.5. QUALITY ASSURANCE FUNCTIONS.
FLW Regulation 10-1 identifies the functions of the quality assurance program and the QAO. The functions will be phased-in as TRADOC validates and resources positions for the center/schools. Those functions are at Annex H.
Annex B
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