This step-by-step guide leads you through the process of activation and configuration of the Wildix system


Record and playback audio messages



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12.1.2 Record and playback audio messages


You can record the message for the operator or an audio message to be played back to the caller directly from the Dialplan or from Sounds menu.
Example: you have set up the Dialplan to check the timetable and to route the incoming calls to another Dialplan procedure in case the offices are closed. In this case you can enable the system to playback the audio file to the caller and then to route the calls to Voicemail:

To record the sound to be played to the caller, click the “...” button or the Sounds menu:


  1. Enter the name for your message and your extension number into the field “Phone”






  1. Click the red recordbutton: the call arrives to the device registered to your account (e.g. a Wildix phone)




  1. Answer the call and pronounce your message (e.g. Our offices are closed. Your call will be forwarded to Voicemail). Hang up to save your message:

Via this menu it is possible to upload audio files:



  1. Click “Choose File”

  2. Select the file on your PC that you wish to upload

  3. Click “Upload”

WMS supports all the common audio formats: mp3, wav, alaw.




DOCUMENTATION:
Video tutorial: https://manuals.wildix.com/video-tutorials/#wms



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