Unf mha student Handbook

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UNF MHA Student Handbook

Guidance for Your Study at UNF

The UNF’s Master of Health Administration (MHA) Student Handbook describes the expectations for behavior and conduct in the UNF community and outlines the procedures to be followed when these expectations are not met. It includes the Student Code of Conduct, the Academic Integrity Policy, as well as other rules, regulations, and policies governing student life.

Master of Health Administration Graduate Program Student Handbook


Welcome to the University of North Florida Master of Health Administration (MHA) Program!  The MHA Program challenges our students to become confident, competent, and compassionate healthcare leaders who are able to practice management competencies within a changing healthcare environment.

The MHA competency model includes the six domains of Communication, Interpersonal Effectiveness, Critical Thinking, Business Analysis and Problem Solving, Management and Leadership, and Professionalism and Ethics. There are a total of 26 competencies included in these domains. Within our competency framework, we identify those competencies that are behavioral (B) and those that are technical (T). Below, we indicate where each required area is addressed.

Communications (4 competencies)

  1. Listen and understand the ideas and thoughts of others. (B)

  2. Speak clearly and effectively before individuals and groups and use non-verbal forms of communication. (T)

  3. Communicate clearly and effectively in writing. (T)

  4. Demonstrate appropriate communication for different audiences and situations. (B)

Interpersonal Effectiveness (4 competencies)

  1. Work collaboratively in a team setting. (B)

  2. Coach, mentor and support others. (B)

  3. Establish, build, and maintain relationships with others including those with diverse backgrounds and perspectives. (B)

  4. Use diplomacy and tact. (B)

Critical Thinking (4 competencies)

  1. View issues from different perspectives and ask the right questions when making decisions. (B)

  2. Identify and prioritize organizational needs and solutions. (B&T)

  3. Use statistical and analytical tools to measure and improve organizational performance. (T)

  4. Appropriately challenge others viewpoints and perspectives. (B)

Business Analysis and Problem Solving (5 competencies)

  1. Apply economic theory and advanced financial knowledge to decision making. (T)

  2. Demonstrate strategic thinking skills in planning and evaluation. (B)

  3. Recognize political and legal implications of actions and decisions. (B&T)

  4. Identify and prioritize organizational needs and market imperatives in

design and development of business plans for health Programs and services. (T)

  1. Demonstrate project management skills. (T)

Management and Leadership (5 competencies)

  1. Demonstrate basic leadership skills. (B)

  2. Differentiate between management and leadership. (B&T)

  3. Know, support and use team development methods. (B)

  4. Demonstrate effective techniques for working with boards and governance structure. (B&T)

  5. Articulate a clear image of direction and success that is compelling and engaging. (B)

Professionalism and Ethics (4 competencies)

  1. Articulate, model and reward professional values and ethics.(B)

  2. Understand, demonstrate and reward cultural sensitivity and competence. (B)

  3. Demonstrate integrity in dealing with others. (B)

  4. Establish and maintain professional relationships. (B)

The MHA Student Handbook serves as a resource for students, faculty and others involved in this program. It provides information about the academic and administrative policies and procedures specific to the program.  When policies and procedures are revised, appropriate updates to this manual will be made. For university-wide procedures that pertain to graduate studies, please refer to the UNF Graduate Catalog.  Information about UNF’s Graduate School degree requirements and important policies and procedures are published in the Graduate Catalog. The policies, procedures and guidelines for UNF’s MHA degree were developed to conform to the Brooks College of Health and University of North Florida requirements.

In addition to this Handbook, you are required to read the Graduate School Student Handbook as it provides general information applicable to all graduate students regardless of their programs of study.  While this handbook contains valuable information specifically related to graduate studies in Health Administration at UNF, the Graduate School Student Handbook addresses policies, procedures and resources related to graduate studies in general at UNF. 

It is your responsibility to review the information both in this Handbook and in the Graduate School Student Handbook as you will be held responsible for abiding by its content.

Specific Policies and Procedures Adopted by MHA Program Faculty: November 2014.

1. Professional Orientation

 1.1 Overview of the MHA Degree

 1.2 Program Accreditation & Professional Certification
 1.3 MHA Program Mission Statement
 1.4 Goal Statements & Measurable Objectives
 1.5 Graduate Academic Learning Compacts (GALCs)
 1.6 Values Statement
 1.7 Commitment to Diversity
 1.8 Ethical & Professional Conduct

2. Getting Started

 2.1 Faculty Contact Information
 2.2 Admissions
 2.3 Probationary Admissions
 2.4 Registration
 2.5 Course Selection & Format
 2.6 Advisement
 2.7 Student Involvement

3. Program & Degree Requirements

 3.1 Program of Study
 3.2 Required Course Descriptions
 3.3 Health Administration Capstone & Practicum
 3.4 Field Experiences
 3.5 Elective Courses
 3.6 Transfer of Credit
 3.7 MHA Program Course Sequence
 3.8 Application for Graduation
 3.9 Award of Degree

4. Policies & Procedures

 4.1 MHA Communication
 4.2 Changes to the MHA Curriculum
 4.3 Class Attendance & Participation
 4.4 Satisfactory Academic Progress
 4.5 Adding and Dropping Courses during Add/Drop
 4.6 Withdrawing from Courses after Add/Drop
 4.7 Late Withdrawals
 4.8 Repeating Courses
 4.9 Incomplete Grades
 4.10 Inactive Students
 4.11 Violations of Academic Integrity
 4.12 Second Master's Degree
 4.13 MHA Course or Program Concerns
 4.14 Student Appeals
 4.15 Grade or Term Forgiveness
 4.16 Program Site Dress Code
 4.17 Electronic Communication Devices
 4.18 Policies & Procedures Amendments

5. Financial Support

 5.1 In-state vs. Out-of-state Designations

6. Resources

 6.1 Professional Organizations
 6.2 Career Opportunities
 6.3 UNF Student Resources
 6.4 Forms

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