To seek a challenging and responsible position in a professionally managed organization where I can utilize my skills in team management and project management by contributing effectively for the success of organization and also to improve my personal and professional skills and to provide your organization with the best possible System Administration, maintenance and support services.
Operating Systems: Solaris 5.8, 5.9, 5.10, 5.11, Microsoft Windows, IBM AIX.
Cluster Servers : Sun Cluster 3.0, 3.1 & 3.2
Sanovi DRM 3.1 and 2.8
DRM (Disaster Recovery Management) Solution.
Switch-Over / Switch-Back:
Fail-Over / Fail-Back:
Administration: User administration, patch and package management, NFS, AutoFS, NIS.
Lights Out Management: XSCF, ILOM, ALOM, ELOM and RSC
Backup and Restore utilities: ufsdump, ufsrestore, tar & Veritas NetBackup 6.5
Installation: Standard installation, upgrade installation and JumpStart installation.
Storage Management: Common Array Manager 6.x, SCCLI,
Volume Management: Solaris Volume Manager, raidctl & ZFS.
Virtualization techniques: Ldoms, Zones and Dynamic system domains.
Sun Server Hardware: Entry Level, Midrange and Cool thread servers.
IBM India Pvt. Limited From 14th Aug 2013 to present
Designation: Technical Specialist
The International Business Machines Corporation (commonly referred to as IBM) is an American multinational technology and consulting corporation. IBM manufactures and sells computer hardware and software (with a focus on the latter), and offers infrastructure services, hosting services, and consulting services in areas ranging from mainframe computers to nanotechnology. IBM is one of the largest and most profitable information technology employers in the world. IBM holds more patents than any other U.S. based Technology Company and has eleven research laboratories worldwide. The company has scientists, engineers, consultants, and sales professionals in over 170 countries.
My role is to provide the day to day support on the server like administration, maintenance, upgrade of OS, supporting Hardware problems co-ordination with Vendors, performing Security related controls and checks. # Upgrade and Maintain OS Versions. My responsibilities include managing calls like production Node, Domain controller down, File system corruption on production server and production major H/W failure, RCA preparation and meeting SLA for RCA submission. I am also involved in Planning and implementing fixes / Patches # Escalation of Disk management task on production system from L2 team. I Analyze Problems & escalate to appropriate Levels. I work with Change & Problem Management Tools and create regular reports for Management requirements. When required I perform Root Cause Analysis for the incidents and identify and recommend improvements to existing processes.
I have to coordinate with Server managers/other teams and I also assume personal responsibility for resolving problems in most effective way possible within SLA reaching root cause and preventing problems. I always adhere to all the account specific technical as well as general process / procedures and ensure the Service Requests and all pre-requisite checks are followed diligently.
National Australian Bank, Australia.
QANTAS Airlines, Australia.
Wipro InfoTechFrom 22nd Oct 2009 to 14th Aug 2013
Designation: Sr. Customer Service Engineer – Platforms & Storage
Wipro InfoTech is a service provider delivering technology-driven business solutions that meet the strategic objectives of clients. Wipro’s complete range of IT Services addresses the needs of both technology and business requirements to help organizations leverage leading-edge.
I have provided the onsite support for SANOVI DRM Software (Panaces) and Sun technical support at HDFC Bank, Bangalore. As per the bank requirements, I have successfully conducted different levels of DR Drills and also played a major role in the Fail-Over process of the production issue.
The role of my current project includes Solaris L2 support of both hardware and software at Vijaya Bank, Bangalore and I am currently playing the role of a L2 level Team Leader where my immediate responsibilities are firmware up-gradation, updating the OS kernal patch and cluster patch along with the monitoring and troubleshooting of Veritas Netbackup. I have also carried out the different levels of troubleshooting issues which were caused on the Solaris system. I am also through the installation, configuration and administration of the Sun Servers and Storages. I continue to provide administration support for Sun Cluster, SVM, Veritas Netbackup 6.5, AVS, SAN, etc.
Management of Sanovi DRM 3.1 and 2.8 at HDFC Bank at Bangalore.
Sun Server Administration at Vijaya Bank Bangalore.
Internal trainings attended
Sanovi DRM 3.1 and 2.8
Awarded as ‘The Best Customer Service Engineer’ for 2012
Awarded as ‘The Best Engineer’ for Q1 of 2012-2013
Received an award for avoiding a huge business loss of production server being down which was tackled by immediately initiating the Fail-Over to the DR so as to minimize the down-time.
Resolved a major issue of detecting and troubleshoot the DNS issue which occurred at the user interface of the Bank application.
Recreated the storage LUN of production database when it was corrupted, with minimal down-time.
Accel Frontline Ltd, MumbaiFrom 21st Sep 2007 to 12th Oct 2009
ACCEL FRONTLINE a CMMI Level 5 Company, provides System Integration and a Complete Networking Solution in Delhi & Satellite Cities. Accel Icim Frontline is also a premier Channel partner for Sun Microsystems.
Provided on-site technical support for both hardware and software products of Sun Microsystems which includes entry-level and midrange Sun servers, Storage, Tape Libraries and Sun Solaris Operating Environment.
The role of my job involves setting up the server and associated hardware according to client requirements, configuring lights out management, installing, configuring and troubleshooting of Solaris OS issues and software such as Sun Cluster 3.1, Solaris Volume Manager, Veritas NetBackup, CAM [Common Array Manager] etc.
Configuration and troubleshooting of the Solaris OS includes user management, Patch and package installation, Volume management, System and user security, hardening, IPMP configuration, NIS, NFS, AutoFS, data redundancy techniques on hardware level such as raidctl as well as software level such as SVM, ZFS etc.
Implementation of Ldoms, Zones, JumpStart installation, creates backup policy for Veritas NetBackup, creation of volumes on Sun Storage using CAM software, configuring samba, server health checkup and monitoring using different tools available in the Solaris OS.
Troubleshooting of Solaris and Sun hardware like M4000, v890, v880, v490, v480, v440, v240, v210, v100,T1000, T2000, T5120, T5140, T5220, T5240, T6320, v40z, SunBlade 6000, x6140, x4500, x4150, x2100, E4500, f280R, netra 240, E6900, etc , storages like 3510, 6140, T3, 2540, D1000 etc and tape drives and libraries like sl500, sl48, sl24, dat72, sdlt 220, LTO3 , etc.
TATA Teleservices, Airtel, Idea, MTNL, Vodafone, BAJAJ Electricals, SBI, IDBI Bank, Central Bank, AXIS Bank, Allahabad Bank, Andhra Bank, Hathway, GTL Ltd, ABN AMBRO, ONGC, STOCK HOLDINGS, TCG Software, ITZ Cash, KDMC, Mastek, Cotton Corporation of India, Greater Bombay Central Bank, Symantec, Zee TV, Aksh Optifibre, Shapoorji Pallonji, Global Language, Telsima, Royal Bank of Scotland, YCS, Bajaj Alliance, Alcatel, Future Group, etc.
ZFS & Zones in solaris10 at Bajaj electricals.
Containers using Dynamic Resource Pool and FSS at Cape Gemini.
Sun cluster 3.1 at Aksh broadband & Central Bank of India.
LDOM in T5140 & T5120 for Bajaj electricals.
Veritas netbackup 6.5 at SBI global IT centre, GTL Ltd & TTSL.
SAN configured at Bajaj electricals & TTSL.
Internal trainings attended
Virtualization (Zoning & LDOM), ZFS
Sun Storage 6000, 2500, 3500 and Common Array Manager.
Backup Software ( Installation, configuration and administration of NetBackup 6.5)
Received an award for the successful implementation of the DR site for Central Bank of India client.
Troubleshoot the corrupted internet banking server root file system of SBI client.
Sun Certified Solaris Administrator (SCSA)
Oracle Solaris Cluster 3.2 System Administrator Certified
Currently pursuing IBM AIX 6.5 training & Linux 6 training.