Wipro and Oracle Launch Innovative Solutions Lab Announcing Siebel 1
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HighlightsWipro and Oracle Launch Innovative Solutions Lab Announcing Siebel 8.1.1 Attend Collaborate 09 in Orlando – May 3 - 7, 2009 InsideJDE Enterprise One 9.0 Update Tips for Managing SR’s in My Oracle Support Industry Specific Newsletters Available The Chronicle The Newsletter for the Southeast • December 2008 Wipro and Oracle Launch First Joint Innovative Solutions LabOracle Application Integration Architecture (AIA) for Communications Solutions Among the First Co-developed at OZONE (Oracle solutions lab)Redwood Shores, CA – November 18, 2008 News Facts Wipro Technologies, the global IT services business of Wipro Limited (NYSE:WIT) and Oracle today announced the launch of the innovative solutions lab (OZONE) at Wipro’s Electronic City Facility in Bangalore. Services provided at OZONE will help joint Wipro and Oracle customers to define their IT roadmaps. The new lab will provide customers with the opportunity to test the adoption of Oracle® Application Integration Architecture (AIA), Oracle Fusion Middleware and Oracle’s industry applications. The lab can demonstrate end-to-end industry specific processes and solutions, which leverage the strength of Oracle’s diverse portfolio of existing as well as newer Oracle software, and showcase innovative joint solutions developed by Wipro. This facility will also be used to co-develop solutions across specific industry processes in human capital management, customer relationship management and supply chain management.
Supporting Quote “The Oracle solution lab underscores our joint commitment to delivering competitive business value to service providers worldwide, by helping them transform their businesses, launch next-generation services and offer superior customer experience“ said Judson Althoff, Group Vice President Worldwide Alliances and Channels, Oracle. Speaking on the occasion, Sangita Singh, senior vice president, Wipro Technologies said, “Wipro sees its investment in the Solutions Lab and efforts in building Industry solutions as an effort towards infusing co-innovation in the Oracle ecosystem. We are sure that such collaboration with Oracle will go a long way in helping our customers derive maximum potential from their current and planned IT investments.” Oracle Announces Siebel CRM 8.1.1Released Under the Oracle “Applications Unlimited” Program, Latest Version Highlights Industry-Tailored Customer Self-Service, Customer Loyalty and Support for Open StandardsRedwood Shores, CA – November 12, 2008 News FactsToday Oracle announced the next version of Oracle’s Siebel CRM 8.1.1, providing industry-specific solutions for Self Service and robust customer loyalty management enabling cost savings through use of open standards technology. As the second major release of Siebel CRM in the last two years under the “Applications Unlimited” Program, Oracle has updated Siebel Self-Service, including Siebel eSupport and Siebel eCommerce applications, with Java-based J2EE applications built on Oracle® Fusion Middleware that extends Siebel’s CRM product to the Web channel enabling a more compelling user experience and improved total cost of ownership. Siebel CRM 8.1.1 now provides industry-specific customer self-service for communications and the public sector, as well as enhanced use of multi-channel applications with Siebel Chat and deeper, more comprehensive search capability. New features in Siebel Loyalty for version 8.1.1 support the entire customer loyalty program lifecycle by providing membership enrollment and management, including loyalty points accrual and redemption, member services, partner management and promotion management. New features in Siebel Marketing for version 8.1.1 provide a closed-loop solution that uniquely empowers all members of the marketing organization with actionable insight by automating processes across the marketing function, from strategy and planning to multi-channel response and lead management execution. Siebel Sales 8.1.1 offers an enhanced user interface for a more intuitive, easier user experience. Sales forecasting capabilities have been extended to give sales teams the flexibility to manage and share forecasting in cross-functional teams and to perform ad hoc adjustments that help improve sales quota attainment. Siebel CRM 8.1.1 includes new deal registration capability to provide improved visibility into channel partner deals—ultimately enabling increased sales effectives of the partner channel. Support UpdateThree User Tips for Finding and Managing Your Service Requests in My Oracle SupportManaging your service requests can be easy and efficient with My Oracle Support. Finding Closed Service Requests We have had a number customers ask us, “How do I see my closed Service Requests?” On the Service Request region of the main dashboard, select the check box next to “Include Closed SRs.” This capability was recently moved from the Region Edit Function (Pencil Icon) to make it easier to find. Choosing this option will display all of your closed and open service requests. Printing Service Requests To print out a list of your service requests, start from the Service Request region navigation bar, choose the Gear Icon next to the Edit (Pencil) Icon in the right corner, and select “Printable View” or choose to export to a CSV file and save your list to a spreadsheet. The Gear Icon also allows you to group your service requests. For example, you can produce a list of all of your service requests by the product they were logged against. Customizing the Service Request Region To customize what you see in the service request region, select the Pencil Icon to create specific views. For example, you can create a view that is limited to displaying only the service requests that you created, or your favorites, or service requests for a specified support identifier. Resources To get additional help with finding or managing your closed service requests, select the “? Icon” in the top right corner. For a complete overview of My Oracle Support, please view the Product Overview video. Upcoming eventsCOLLABORATE 09: Technology and Applications Forum for the Oracle Community will take place Sunday, May 3rd through Thursday, May 7th at the Orange County Convention Center – West in Orlando Florida. It is jointly hosted by the Independent Oracle Users Group (IOUG), Oracle Applications Users Group (OAUG), and Quest International Users Group. Created by and for customers, COLLABORATE 09 offers an expert blend of customer-to-customer interaction and insights from technology visionaries and Oracle strategists, enabling customers to gain greater value from their Oracle investments. Topics: The conference includes sessions on Oracle applications and technology, tools, support, education and industries. You can find updates to all COLLABORATE 09 sessions and content at each of the users group sites or www.collaborate09.com. Who attends: Oracle, PeopleSoft, JD Edwards, Hyperion, Siebel, SPL, BEA, Agile, Lodestar, and technology customers interested in learning useful tips, techniques and solutions from other Oracle users and experts. This conference is open to ALL Oracle customers AND attendees do not need to be a member of any of the Oracle user group organizations to attend. PRODUCT UpdateAbout JD Edwards EnterpriseOne 9.0 The 9.0 release of JD Edwards EnterpriseOne demonstrates Oracle’s continued commitment to JD Edwards and Applications Unlimited. One of Oracle’s fastest growing product lines, JD Edwards’ broad applications footprint, flexible and scalable technology, and single transaction context make EnterpriseOne a compelling value to global companies of every size.
EnterpriseOne 9.0 Customer WebcastsInvite your JD Edwards EnterpriseOne and World customers to attend the 10 webcasts intended to get them excited about the EnterpriseOne 9.0 release. Each webcast will provide a brief overview of a specific JDE E1 product area, as well as the value of enhancements introduced in 9.0. This is a terrific way to motivate customer to buy more JDE E1 by learning about products they do not yet own. Click here for the schedule |
