A project study report


Most Popular Banking Service on Mobile



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Most Popular Banking Service on Mobile


Checking account balances is the most popular banking service used by urban Indians with almost 40 million users followed by checking last three transactions, 28 million and status of cheques with 21 million users.

Usage

Unique Users (In millions)

Used mobile banking

43.70

Checking account balance

39.97

View last three transactions

28.15

Status of cheques

21.06

Payment reminders

20.92

Request a cheque book

19.11

Mobile banking is popular among the Rs.1 to 5 lakhs per year income group with almost 60% of mobile banking users falling in the income bracket, an indicator of adoption of this service by younger generation.

Phone Banking

When one dials in to Phone Banking, a voice prompt will guide him through the various transactions. He may also talk to a Phone Banker, who will provide him with the required assistance.



  • Check your account balance

  • Enquire on the cheque status

  • Order a Cheque Book / Account Statement

  • Stop Payment

  • Loan Related queries

  • transfer Funds between accounts 

  • Open a Fixed deposit or Enquire on your Fixed deposits / TDS

  • Pay bills

  • Report loss of ATM / Debit Card / ForexPlus Card

  • Enquire about latest Interest / Exchange rates

  • Request a Demand Draft / Manager's Cheque

  • Demat Related Queries 

Internet Banking

Internet banking is the technology that allows banking customers to do the things they would normally do at their bank from the comfort of home with a connection to the Internet. Anything that would normally be done in the offshore bank account, which is done on the Internet, is considered Internet banking.

With cybercafés and kiosks springing up in different cities access to the Net is going to be easy. Internet banking (also referred as e banking) is the latest in this series of technological wonders in the recent past involving use of Internet for delivery of banking products & services. Even the Morgan Stanley Dean Witter Internet research emphasised that Web is more important for retail financial services than for many other industries.

Internet banking is changing the banking industry and is having the major effects on banking relationships. Banking is now no longer confined to the branches were one has to approach the branch in person, to withdraw cash or deposit a cheque or request a statement of accounts. In true Internet banking, any inquiry or transaction is processed online without any reference to the branch (anywhere banking) at any time. Providing Internet banking is increasingly becoming a "need to have" than a "nice to have" service. The net banking, thus, now is more of a norm rather than an exception in many developed countries due to the fact that it is the cheapest way of providing banking services.

Indian banks are going for the retail banking in a big way. However, much is still to be achieved. This study which was conducted by students of IIML shows some interesting facts:


  • Throughout the country, the Internet Banking is in the nascent stage of development (only 50 banks are offering varied kind of Internet banking services).
    In general, these Internet sites offer only the most basic services. 55% are so called 'entry level' sites, offering little more than company information and basic marketing materials. Only 8% offer 'advanced transactions' such as online funds transfer, transactions and cash management services.

Foreign & Private banks are much advanced in terms of the number of sites & their level of development.

Following services can be availed on the internet:

  • Bill Payment

  • Funds Transfer

  • Special Promotions &Offers

  • Ticket Booking

  • Online loans and credit

  • Online Shopping

  • Online Tax payment

  • Prepaid mobile recharge




Bank Profile

ICICI BANK

ICICI Bank is India's second-largest bank with total assets of Rs. 3,562.28 billion (US$ 77 billion) at December 31, 2009 and profit after tax Rs. 30.19 billion (US$ 648.8 million) for the nine months ended December 31, 2009. The Bank has a network of 1,654 branches and about 4,883 ATMs in India and presence in 18 countries. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. Our UK subsidiary has established branches in Belgium and Germany. 


Corporate Profile

ICICI Bank's equity shares are listed in India on Bombay Stock Exchange and the National Stock Exchange of India Limited and its American Depositary Receipts (ADRs) are listed on the New York Stock Exchange (NYSE).



ICICI Bank is India's second-largest bank with total assets of Rs. 3,562.28 billion (US$ 77 billion) at December 31, 2009 and profit after tax Rs. 30.19 billion (US$ 648.8 million) for the nine months ended December 31, 2009. The Bank has a network of 1,645 branches and about 4,883 ATMs in India and presence in 18 countries. ICICI Bank offers a wide range of banking products and financial services to corporate and retail customers through a variety of delivery channels and through its specialised subsidiaries and affiliates in the areas of investment banking, life and non-life insurance, venture capital and asset management. The Bank currently has subsidiaries in the United Kingdom, Russia and Canada, branches in United States, Singapore, Bahrain, Hong Kong, Sri Lanka, Qatar and Dubai International Finance Centre and representative offices in United Arab Emirates, China, South Africa, Bangladesh, Thailand, Malaysia and Indonesia. UK subsidiary has established branches in Belgium and Germany. 

Personal banking Services



Mobile Banking Services offered by ICICI Bank


   Bank Account


Credit Card


Demat


Loan


Other Services




Funds Transfer*

Balance Details

Holding Enquiry

Provisional Income Tax Certificate

Locate Branch

Bill Payment+

Last Payment Details

Transaction Status

Final Income Tax Certificate

Locate ATM

Balance Enquiry

Payment Due Date

Bill Enquiry

Reset Letter

Phone Banking Number

Last 5 Transactions

Reward Point Status

ISIN Enquiry

Rescheduled Letter

Prepaid Mobile Recharge*

Cheque Book Request







Loan Agreement Copy

Apply for Bank Products

Stop Cheque Request










Status of Service Request Raised

Cheque Status Enquiry













IMOBILE







Benefits of using I Mobile:

  • Secure access to your bank accounts anytime, anywhere

  • Convenient menu based features designed for easy access

  • Enjoy financial transactions worth Rs 50,000 per day for funds transfer to any account, bill payment and prepaid mobile recharge

  • Continually updated services

  • Multiple service options with minimal effort



Services available with I Mobile:


  • Payment of utility bills and credit card bills

  • Transfer of funds to any bank account

  • Payment of insurance premium

Placement of service requests such us ordering of cheque books, bank account statements, and cheque status and balance enquiry.



Tv banking at icici bank

At ICICI Bank, we've introduced India to an all new way of banking. TV Banking. This pioneering initiative now enables you to get information regarding loans, accounts, deposits and a lot more while you're watching that exciting cricket match or your favorite sitcom. Quite certainly, TV Banking has revolutionized banking by bringing it right into your living room.

You can get details and information regarding all our services – everything from loans, accounts and deposits to additional services like financial counseling, interactive features like calculators for loans and premiums, and lots more.If your TV service is coming to you through Satellite DTH or Digital Cable, you can avail of our TV Banking from anywhere in India

Benefits

  • It doesn’t require an Internet connection

  • It's available 24x7

  • Zero charges

  • You can obtain all the information you need about the available banking products and services on the TV screen itself


HDFC BANK



The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalisation of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of 'HDFC Bank Limited', with its registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled Commercial Bank in January 1995.



Promoter

HDFC is India's premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent and healthy growth in its operations to remain the market leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans to different market segments and also has a large corporate client base for its housing related credit facilities. With its experience in the financial markets, a strong market reputation, large shareholder base and unique consumer franchise, HDFC was ideally positioned to promote a bank in the Indian environment. 



Business focus

HDFC Bank's mission is to be a World-Class Indian Bank. The objective is to build sound customer franchises across distinct businesses so as to be the preferred provider of banking services for target retail and wholesale customer segments, and to achieve healthy growth in profitability, consistent with the bank's risk appetite. The bank is committed to maintain the highest level of ethical standards, professional integrity, corporate governance and regulatory compliance. HDFC Bank's business philosophy is based on four core values - Operational Excellence, Customer Focus, Product Leadership and People. 



Capital Structure

As on 31st December, 2009 the authorized share capital of the Bank is Rs. 550 crore. The paid-up capital as on said date is Rs. 455,23,65,640/- (45,52,36,564 equity shares of Rs. 10/- each). The HDFC Group holds 23.87 % of the Bank's equity and about 16.94 % of the equity is held by the ADS Depository (in respect of the bank's American Depository Shares (ADS) Issue). 27.46 % of the equity is held by Foreign Institutional Investors (FIIs) and the Bank has about 4,58,683 shareholders.


The shares are listed on the Bombay Stock Exchange Limited and The National Stock Exchange of India Limited. The Bank's American Depository Shares (ADS) are listed on the New York Stock Exchange (NYSE) under the symbol 'HDB' and the Bank's Global Depository Receipts (GDRs) are listed on Luxembourg Stock Exchange under ISIN No US40415F2002.

On May 23, 2008, the amalgamation of Centurion Bank of Punjab with HDFC Bank was formally approved by Reserve Bank of India to complete the statutory and regulatory approval process. As per the scheme of amalgamation, shareholders of CBOP received 1 share of HDFC Bank for every 29 shares of CBOP.The merged entity will have a strong deposit base of around Rs. 1,22,000crore and net advances of around Rs. 89,000 crore. The balance sheet size of the combined entity would be over Rs. 1,63,000crore. The amalgamation added significant value to HDFC Bank in terms of increased branch network, geographic reach, and customer base, and a bigger pool of skilled manpower.

In a milestone transaction in the Indian banking industry, Times Bank Limited (another new private sector bank promoted by Bennett, Coleman & Co. / Times Group) was merged with HDFC Bank Ltd., effective February 26, 2000. This was the first merger of two private banks in the New Generation Private Sector Banks. As per the scheme of amalgamation approved by the shareholders of both banks and the Reserve Bank of India, shareholders of Times Bank received 1 share of HDFC Bank for every 5.75 shares of Times Bank.






HDFC TECHNOLOGy

HDFC Bank operates in a highly automated environment in terms of information technology and communication systems. All the bank's branches have online connectivity, which enables the bank to offer speedy funds transfer facilities to its customers. Multi-branch access is also provided to retail customers through the branch network and Automated Teller Machines (ATMs). 

The Bank has made substantial efforts and investments in acquiring the best technology available internationally, to build the infrastructure for a world class bank. The Bank's business is supported by scalable and robust systems which ensure that our clients always get the finest services we offer.

The Bank has prioritised its engagement in technology and the internet as one of its key goals and has already made significant progress in web-enabling its core businesses. In each of its businesses, the Bank has succeeded in leveraging its market position, expertise and technology to create a competitive advantage and build market share. 



Management

Mr.JagdishCapoor took over as the bank's Chairman in July 2001. Prior to this, Mr.Capoor was a deputy governor of the reserve bank of India.

The Managing Director, Mr.AdityaPuri, has been a professional banker for over 25 years, and before joining HDFC Bank in 1994 was heading Citibank's operations in Malaysia.

The Bank's Board of Directors is composed of eminent individuals with a wealth of experience in public policy, administration, industry and commercial banking. Senior executives representing Hdfc are also on the board.



Senior banking professionals with substantial experience in India and abroad head various businesses and functions and report to the Managing Director. Given the professional expertise of the management team and the overall focus on recruiting and retaining the best talent in the industry, the bank believes that its people are a significant competitive strength. 


Products and Services at glance

Personal banking

A. Accounts & Deposits



  • Regular Savings Account

  • Savings Plus Account

  • SavingsMax Account

  • Senior Citizens Account

  • No Frills Account

  • InstitutionalSavings Account

  • Payroll Salary Account

  • Classic Salary Account

  • Regular Salary Account

  • Premium Salary Account

  • Many others


B. Loans



  • Personal Loans

  • Home Loans

  • Two Wheeler Loans

  • New Car Loans

  • Used Car Loans

  • Overdraft against Car

  • Express Loans

  • Loan against Securities

  • Loan against Property

  • Commercial Vehicle Finance

  • Working Capital Finance

  • Construction Equipment Finance

  • Offers & Deals

  • CustomerCenter


C. Investments & Insurance


  • Mutual Funds

  • Insurance

  • Bonds

  • Financial Planning

  • Knowledge Centre

  • Equities & Derivatives

  • Mudra gold bar



D. Forex Services



  • Trade Finance

  • Travelers’ Cheques

  • Foreign Currency Cash

  • Foreign Currency Drafts

  • Foreign Currency Cheque Deposits

  • Foreign Currency Remittances

  • Cash To Master

  • ForexPlus Card


E. Payment Services


  • Net Safe

  • Prepaid Refill

  • Bill Pay

  • Direct Pay

  • Visa Money Transfer



F. Access Your Bank


  • One View

  • Insta Alerts

  • Mobile Banking

  • ATM

  • Phone Banking

  • Branch Network


G. Cards


  • Silver Credit Card

  • Gold Credit Card

  • Woman's Gold Credit Card

  • Platinum plus Credit Card

  • Titanium Credit Card

  • Value plus Credit Card

  • Health plus Credit Card

  • HDFC Bank Idea Silver Card

  • HDFC Bank Idea Gold Card

  • Compare Cards

  • Transfer & Safe


H. Get More from Your Card


  • Offers & Savings

  • My Rewards

  • InstaWonderz

  • Add-On Cards

  • Credit Card Usage Guide

  • Easy EMI

  • Net safe

  • Smart Pay

  • Secure Plus

  • My City Benefit Card

  • Debit Cards

  • Easy ShopInternational Debit Card

  • Easy Shop Gold Debit Card

  • Easy ShopInternational Business Debit Card

  • Easy ShopWoman's Advantage Debit Card

  • Prepaid Cards

  • Forex Plus Card

  • Kisan Card


State Bank of India



  • The State Bank of India, the country’s oldest Bank and a premier in terms of balance sheet size, number of branches, market capitalization and profits is today going through a momentous phase of Change and Transformation – the two hundred year old Public sector behemoth is today stirring out of its Public Sector legacy and moving with an agility to give the Private and Foreign Banks a run for their money.




  • The bank is entering into many new businesses with strategic tie ups – Pension Funds, General Insurance, Custodial Services, Private Equity, Mobile Banking, Point of Sale Merchant Acquisition, Advisory Services, structured products etc – each one of these initiatives having a huge potential for growth.




  • The Bank is forging ahead with cutting edge technology and innovative new banking models, to expand its Rural Banking base, looking at the vast untapped potential in the hinterland and proposes to cover 100,000 villages in the next two years.




  • It is also focusing at the top end of the market, on whole sale banking capabilities to provide India’s growing mid / large Corporate with a complete array of products and services. It is consolidating its global treasury operations and entering into structured products and derivative instruments. Today, the Bank is the largest provider of infrastructure debt and the largest arranger of external commercial borrowings in the country. It is the only Indian bank to feature in the Fortune 500 list.




  • The Bank is changing outdate front and back end processes to modern customer friendly processes to help improve the total customer experience. With about 8500 of its own 10000 branches and another 5100 branches of its Associate Banks already networked, today it offers the largest banking network to the Indian customer. The Bank is also in the process of providing complete payment solution to its clientele with its over 8500 ATMs, and other electronic channels such as Internet banking, debit cards, mobile banking, etc.




  • With four national level ApexTrainingColleges and 54 learning Centres spread all over the country the Bank is continuously engaged in skill enhancement of its employees. Some of the training programmes are attended by bankers from banks in other countries.




  • The bank is also looking at opportunities to grow in size in India as well as internationally. It presently has 82 foreign offices in 32 countries across the globe. It has also 7 Subsidiaries in India – SBI Capital Markets, SBICAP Securities, SBI DFHI, SBI Factors, SBI Life and SBI Cards - forming a formidable group in the Indian Banking scenario. It is in the process of raising capital for its growth and also consolidating its various holdings.




  • Throughout all this change, the Bank is also attempting to change old mind-sets, attitudes and take all employees together on this exciting road to Transformation. In a recently concluded mass internal communication programme termed ‘Parivartan’ the Bank rolled out over 3300 two day workshops across the country and covered over 130,000 employees in a period of 100 days using about 400 Trainers, to drive home the message of Change and inclusiveness. The workshops fired the imagination of the employees with some other banks in India as well as other Public Sector Organizations seeking to emulate the programme.


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