Accommodation Survey 2009
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- Maintenance/Repairs
- Cleaning
- Wardens
- Complaints
SecurityRespondents were asked to rate the level of security within the Halls of residence (figure 7). Overall, respondents rated the security very well, 21.0% of respondents rated level of security as very good, with only 12.3% and 2.5% rating is as poor and very poor respectively. Figure 7: Respondents ratings by Hall on the level of security Respondents were asked to rate whether security issues are dealt with quickly and efficiently, whether the security staff were approachable and the availability of security staff (figure 8). The majority of respondents rated each of these aspects positively. However there is room for improvement by ensuring security is always available and students know where to access Security. Figure 8: Respondents ratings on security staff 28% of respondents stated that the services offered by security could be improved, with 72% stating that no improvement was needed; results were similar across University Hall and Bradford Hall, 29% and 24 % respectively suggesting the service could be improved. Suggestions on improvement included:
A full list of improvements is outlines in appendix 4. Maintenance/RepairsThe maintenance repair service has been used by 49% of the respondents, more so by respondents from University Hall (51%). Of those that had used the service, 93% felt that their room was left in a satisfactory condition. Only three respondents (7.5%) felt their room was left in an unsatisfactory condition, their responses are shown below. “After my window was broken and replaced the builders left glass everywhere and I ended up cutting myself badly.” (First Year Undergraduate, Male, UK, Bradford Hall) “At Arkwright I made a complaint about my bathroom fan which didn't work on my arrival. After three attempts of fixing the problem and leaving my bathroom a mess I decided to give up and never used my fan.” (First Year Undergraduate, Female, International, Bradford Hall) “I asked to change the drawer and to repair my curtains during the room check and they said it will be done by tomorrow but none of them have been done yet.” (First Year Undergraduate, Male, International, Bradford Hall) Majority of the students are aware of where to report repairs (83%). However, this is something that could be sign posted in each of the Halls of residence possibly by reception so that it is accessible to students all the time or in the form of a handbook which is available to students living in accommodation with quick links of where to find information and important contact numbers. The repair maintenance service is rated above average by 89% students, of which 38% is good and 18% is very good. Key themes which emerged from the open ended responses from students on the repair and maintenance service included:
A similar system to the ICT job request could be used, whereby an email could be sent when the enquiry is logged with an estimated job close out time. This will give students an indication of progress on their job. A full list of responses is included in Appendix 5. CleaningRespondents were asked to rate the Housekeeping service ( see figure 9). Across both Halls 11% and 4% rated the service as poor or very poor respectively. The majority rated it positively as good (36%) or very good (13%). Figure 9: Respondents ratings on Housekeeping Service When asked whether students were satisfied with the help provided from cleaning staff, 20% were very satisfied and 37% satisfied. Results varied by Halls of residence, the results for these have been shown in figure 10. Figure 10: Respondents ratings on whether they were satisfied with the help provided from cleaning staff 43.6% of students felt that the cleaning service could be improved. The main improvements included:
A full list of comments is provided in appendix 6. Wardens81.7% of respondents had met the warden team, 86.8% had rated them to be approachable and helpful and felt that they dealt with issues quickly (89.6%). Of those that were not familiar with the warden team felt that their roles should be better described as well as information on how they can be contacted (see open ended results on how the service offered by the warden team could be improved, Appendix 7). Complaints24% of respondents felt that their had been a need to complain whilst they were using the accommodation. Of those that had felt the need to complain, 21% had complained in writing. 74% felt that the complaint was responded to promptly and resolved fairly. Of those that had felt that the complaint was not resolved to their satisfaction, the following comments were made: “My complaint was and is to do with noise in and outside the halls especially after midnight, I was advised to call security to always deal with the noisemakers which i did. But even with security warning the noisemakers- the noise still continued- security wasn't a strong enough deterrent to prevent noisy behaviour- it just continued with or without security's warning!” (Postgraduate, Female, International, Bradford Hall) “The head of accommodation has her mind set on what she wants and doesn't want to listen to anything else otherwise.” (First year Undergraduate, Male, UK, University Hall) “There were problems in the halls because people were throwing eggs out the windows, but they could not find out exactly who it was. but they knew which flat it came from.” (Returner Undergraduate, Female, EU, Bradford Hall) “To an extent my complaints were met but soon after events regressed back to their status quo. There needs to be a regular monitoring system installed to ensure that solutions are being maintained.” (First Year Undergraduate, Male, UK, Bradford Hall) “We told reception of a boy who lived with us who has mental problems and who needed help. It resulted in us having to clean his room out and find waste human products in bottles. Reception laughed, and did nothing but send someone to shout at him. This has not resolved the problem.” (First Year Undergraduate, Female, UK, University Hall) Directory: media media -> Applications to Drill media -> Unicef voices of Youth Chat Theme: Children and aids nigeria and Zimbabwe 13 October 2006 Background media -> Tsunami Terror Alert: Voices of Youth media -> Biblical Eschatology Presentation by: D. Paul Beck May 4, 2016 Ground Rules media -> Guide to completing the collection using the Omnibus system media -> The milk carton kids media -> Events Date and Location media -> The Gilded Age: The First Generation of Historians by H. Wayne Morgan University of Oklahoma, April 18, 1997 media -> Analysis of Law in the United Kingdom pertaining to Cross-Border Disaster Relief Prepared by: For the 30 June 2010 Foreword media -> Cuba fieldcourse 2010 Download 245.27 Kb. Share with your friends:
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