at the main entrance
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Better response to fire alarms. Sometimes security staff fail to turn up at all.
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by taking strict actions against the complaint not just by giving one warning to the people who always repeat their mistakes.
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CCTV Cameras
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Come quicker to fire alarms.
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Ensure all doors shut properly and have a more visible security presence. Make students aware of the dangers of leaving rooms unlocked explicitly in the first week.
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Have them seem more approachable. Only in an emergency would I talk to them.
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I didn’t notices security service. sorry, maybe its good for me :)
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I have never seen security staff.
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I'm neutral on these things because I didn't have to contact them yet, but if I had to I didn't know how to contact them instead of running to the Richmond Building
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if the security have their office nearby halls.
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just more staff fire alarms aren't turned off fast enough at night and no one is able to punish the smokers smoking in the doorway that set it off.
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maybe patrolling the building to make student feel that they are on ground, but overall they have been very responsive
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Possibly to have a CCTV system in case of theft, the system could be used to identify possible thieves entering leaving living areas.
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Security Cameras - I had my laptop stolen and there are no cameras, not even in the communal corridors. Get it sorted.
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Stronger deterrent measures against noise in the halls especially after 11pm and also stronger measures to deal with the incessant fire alarms!
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The fire alarm system is absurd. It does not work correctly. It cannot sound all the time. If a student knows there is no fire every time the alarm sounds, how can it work in the event of a real fire? The causes of frequent alarms or the sensors MUST be changed. I HAVE NEVER IN MY LIFE SEEN SUCH AN ABSURD SYSTEM. IT PUTS MY HEALTH AND WELL BEING IN DANGER WHEN I HAVE TO STAND OUTSIDE IN COLD WHEN THERE IS NO FIRE. If someone brings this problem to court, I think and hope the University will have to pay huge fines for such indifference to students' safety.
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The kitchen security should be improved
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The security members are hard to find.
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The security services of the university aren't very well publicised.
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TOO many fire alarms, it is not serious.
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You need more lighting and more security cameras (plus cameras which actually look like they work).
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Actually repair it, and if you do then the right part... This has happened with the showers innumerable times. Changing the shower head does not stop the shower head holder from moving...
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an email when something has been repaired... our door still has not been repaired after i was told they knew and its been over 2 weeks.
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By taking quick action against the complaint and by understanding the need of Individual student as they vary with every individual.
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don’t know
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Faster response
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Faster response to complaints and staff should follow up what they say they will do.
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I didn’t know how to report problems but the staff were very helpful
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I feel that maintenance could be a little quicker. When I first reported the lock on my door being broken three days past and nothing happened. Once I reported it again it was fixed within an hour.
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Immediate repairs - some people have had freezers off over the weekend, and our vacuum cleaner is being ignored.
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It is very good.
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It took 2 weeks for someone to come and fix our shower, as on the first two occasions of it being reported broken the slip was lost.
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More information on how to report a problem out of hours/ at a weekend.
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much better
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N/A
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Our iron was reported ages ago and still hasn't been replaced even though it was promised, and some things could have been fixed quicker, we had a light out for ages.
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providing an estimated time of repair.
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Sometimes they forgot, but service is quite good and quick.
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tells us when they are coming into flat and ask us if the shower heads should been change or not as they were better before getting changed.
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the staff in office actually need to get in contact with them once in a while. would be easier to report directly ourselves as reception clearly can't do it.
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The time it took wasn't the issue... but I would have liked it if they'd actually fixed the problem instead of leaving it a mess and giving me a card saying the job had been done when the fan was still broken and they'd left a nice mess for me to clean up too.
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We have had toilet and oven fixed. Extractor fans dont work, ventilation in toilets don't work, heating in room is terrible because you can't sleep it is so hot and when u wake up, your in a puddle of your own sweat. The best week for sleeping was the week the boiler was turned off due to repairs
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Well, I don't know about the repair service but I always tell the very kind staff at the reception but over he weekend nobody is there so if my door handle breaks completely I am not sure who I could contact to be honest.
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When problems are reported and a solution is suggested to resolve the issue, that solution needs to be carried out. However, most of the time things did get fixed.
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yes they can be di=one more quickly
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