Brochure with all of the different halls and more detail of what they provide, than just what was in the prospectus.
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Able to do it online at an earlier date, or online at all as we couldn't when we helped
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actually give us the full info about halls
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all process should be available on line and for bank transferring funds all information about the bank should be provided
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Bradford Halls are good... would be helpful to fully inform students of Arkwright and other private halls of their personal payment rules etc. as causes a lot of problems and confusion later.
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Confirmation that i had received a room (I had to ring up to find out)
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Give more precise information about the Halls. Room size, launderette not in the Halls, frequency of fire alarms...
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give students a room number instead of just getting them to show up and panicking
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Int'l students who may wish to leave the hall could be allowed to do so should they find cheaper/better accommodation outside within one month, at least, so long as they are not owing. Some of us do not find it fair enough that we were given emergency accommodation just for one night at the rate of £15, leaving the poor stranger with no other option than signing the hall residency contract. I believe that this could be improved upon as some of us are complaining silently. Thank you for the opportunity.
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it can be more fast
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Make the dates more obvious, since some people might just miss them.
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Maybe provide possibility, to book a room near to your friend.
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More information about accommodation, deadlines and how it looks like inside.
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One of my letters confirming my accommodation was lost in the mail, it would be helpful if i was told the letter had been sent.
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Only a change to the number of forms requested; I was asked to return a form I did not recieve, but after ringing the university I discovered that this form is not asked for anymore, but the checklist sheet had not been updated
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Pictures
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Quicker response for email applications
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The fact that the contracts are made for duration of 42 weeks seems to fit into universities conducts, but no one questions if that fits to the person who is signing the contract. University ends in May and some final year students are not from Bradford and they go back where ever they may be from. In my opinion this is a waste of valuable money and for some reason no one on uni-side cares about this fact.
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University should have an online-application system. Especially for international students, booking by post is very inconvenient.
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you should provide more details/pictures of the rooms
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at least one halls staff member available 24/7
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Better fire alarm system. i.e. so it doesn’t go off all the time
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Bradford halls and the accommodation staff at university were wonderful and sorted things quickly. However, Arkwright hall admin. Staff were rude from the day I moved in till I left... maybe they would benefit from customer service training.
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Cleaning process (kitchen, bathroom) and garbage bags. The recycle process is not efficient. The Boxes are too small.
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Deal with enquires quicker
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have somebody there to give out post for more than one hour a day, and repairs need to be done allot faster (extractor still hasn't been fixed) and majority of cleaning staff don't bother to do anything.
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I feel that the fire alarm system is in desperate need of improvement. The alarm goes off too often over minor things such as air fresheners and people smoking. Sometimes this happens at stupid times such as 2-3 am.
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I just want to suggest that the reception should have some solution for received-post. For example, last time I book a train ticket to Newcastle on Monday, the ticket came on Saturday, however, the reception was closed. I have to wait until Monday to take the ticket, just 3 hrs before my trains and nearly missed my train. Could you please find the way to improve this issue? Thank you very much
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improve cleaners
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it can be more fast
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It would be nice to have Reception open at the weekends. Maybe just for a couple of hours on a Saturday?
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Just need more people on site one time my friend was stuck in a lift and they had to call someone from Leeds just to use a key to open it why can’t that be on site?
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less fire alarms
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More helpful approachable staff. Often the staff in halls are reluctant to respond to a problem.
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open the office on a weekend
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Response to fire alarms, they go off and when the alarms finished we simply go back in without a word from ANY staff. Not to mention the fact that the alarms themselves are only heat detectors... which means things like hair straighteners being on, hair dryers or similar set them off but when there’s a smoke filled kitchen they don't.
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Smile
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Sometimes you have to remind about some queries, because they forgot.
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The cleaning staff were wonderful, however the other staff would laugh at us if we had problems, and make us feel like children.
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The key cards break a lot. They should be of higher quality.
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The post can be made available during the xmas holidays. Basically some way of getting the post even if the reception is closed
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There is always room for improvement. Although I have had problems in accessing the Hoover as the cleaners would often take them away or lock them up and it took a long time until they did put it back. I was never given a satisfactory answer as to why we were left without a Hoover
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Toiletries could at least be provided and beddings could also be improved upon.
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When there is a problem over the weekend I don't know who to contact! I always have to wait until Monday which is sometimes not that easy...
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