Overall ratings of facilities varied depending on the Halls respondents were staying in. Table 1 below shows a breakdown of responses.
Table 1: Ratings of overall facilities at the Halls of Residence
|
University
Hall %
|
Bradford
Hall %
|
Total %
|
Very Good
|
8%
|
9%
|
9%
|
Good
|
48%
|
32%
|
42%
|
Average
|
29%
|
44%
|
35%
|
Poor
|
10%
|
15%
|
12%
|
Very Poor
|
4%
|
0%
|
2%
|
Respondents were asked to rate a number of facilities (Launderette; Telephone Service; Resnet Network; Bradford Halls reception; Hub Reception), individual ratings are shown in figure 11-14. Facilities were mainly rated above average, in particular the Bradford Halls Reception (18%very good and 52% good) and the Hub Reception (30.5% very good & 54.9% good).
Figure 11: Respondents ratings on Launderette facilities
Figure 12: Respondents ratings on Telephone Service
Figure 13: Respondents ratings on Resnet Network
Figure 14: Respondents ratings on Bradford Halls Reception
Figure 15: Respondents ratings on HUB Reception
An area for concern is whether the halls of residence would be recommended, in total 50% felt that they would not recommend the accommodation to a friend. In addition, if asked whether they would consider booking the Halls of residence again 26% said they would, 54% said they wouldn`t and 21% were undecided. Results varied depending on the halls they were staying in (see table 2 below)
Table 2: Responses by Halls to ‘Would you consider booking the Halls of Residence again?’
-
|
University
Hall %
|
Bradford
Hall %
|
|
Yes
|
28%
|
24%
|
26%
|
No
|
56%
|
50%
|
54%
|
Undecided
|
16%
|
26%
|
21%
|
Students put forward suggestions of the improvements they would like to see in facilities:
-
Add wireless internet capabilities
-
A review of the fire alarms (mentioned by many students)
-
Adding a coin machine in the launderette
-
An Improvement in internet speeds for download
-
Implementation of general cleaning rules
(Appendix 8 shows a full list of comments)
Appendices Appendix 1: University Accommodation Survey
University Accommodation - Please tell us how we're doing
Dear Student,
In order to provide you with the best possible service, we ask you to help us by completing this online questionnaire. Your comments will be used to improve and tailor our future services to your needs.
The results will not be used to identify individuals, and you may return the questionnaire anonymously.
Note that once you have clicked on the CONTINUE button your answers are submitted and you cannot return to review or amend that page
Top of Form
2. Gender
|
|
Male
Female
|
3. Your original Home location is in the:
|
|
UK EU International
|
4. Which Hall do you live in?
|
|
University Hall
Bradford Hall
|
|
Booking Your Room
|
|
5. How did you make your application?
|
|
Telephone
Internet
In person
Post
|
6. Please grade your response to the questions below:
|
|
|
|
|
Very poor
|
Poor
|
Average
|
Good
|
Very good
|
a. How easy was it to complete the application?
|
|
|
|
|
|
b. Please rate the information you were given about the accommodation?
|
|
|
|
|
|
c. If you attended an open day rate your first impressions?
|
|
|
|
|
|
|
7. Do you feel any improvement could be made to the booking process?
|
|
Yes No
|
|
|
If YES, please specify your reasoning.
|
|
|
|
|
|
|
|
Moving In Process
|
|
8. Did you arrive on intake day (September 16th)?
|
|
Yes No
|
9. Was the University easy to find?
|
|
Yes No
|
10. Please rate your response to the following statements:
|
|
|
|
|
Very poor
|
Poor
|
Average
|
Good
|
Very good
|
a. The condition of the room/flat on the day you arrived
|
|
|
|
|
|
b. The amount of time you had to wait to collect room keys
|
|
|
|
|
|
c. The process/ease of making the initial rent payment of £250
|
|
|
|
|
|
|
11. Did the accommodation meet your expectations?
|
|
Yes
No
Don’t know
|
12. Do you feel any improvement could be made to the moving in process?
|
|
Yes No
|
|
|
If Yes, please specify your reasoning here:
|
|
|
|
|
Services to Students
|
|
13. Please rate the following statements:
|
|
|
|
|
Strongly disagree
|
Disagree
|
Neutral
|
Agree
|
Strongly agree
|
a. Staff are friendly and approachable
|
|
|
|
|
|
b. Enquiries are dealt with quickly and efficiently
|
|
|
|
|
|
c. Staff are always available to deal with my queries
|
|
|
|
|
|
|
14. Do you feel the service could be improved?
|
|
Yes No
|
|
|
If YES, please tell us how we could improve?
|
|
|
|
|
|
|
|
Security
|
|
15. The level of security in the Halls of Residence is
|
|
Very Good
Good
Average
Poor
Very Poor
|
16. Please state whether you agree or disagree with the following statements:
|
|
|
|
|
Strongly disagree
|
Disagree
|
Neutral
|
Agree
|
Strongly agree
|
a. Queries are dealt with quickly and efficiently.
|
|
|
|
|
|
b. The security staff are approachable
|
|
|
|
|
|
c. Security are always available
|
|
|
|
|
|
|
17. Do you feel the service offered by Security could be improved?
|
|
Yes No
|
|
|
If YES, please specify how it could be improved?
|
|
|
|
|
|
|
|
Maintenance/Repairs
|
|
18. Have you used the Maintenance/Repair Service
|
|
Yes No (please go to question 19)
|
|
|
If YES, was your room left in a satisfactory condition afterwards?
Yes No
|
|
|
If NO, please give details:
|
|
|
|
|
19. Do you know how to report repairs?
|
|
Yes No
|
20. Please rate the repair/maintenance service
|
|
Very Good
Good
Average
Poor
Very Poor
|
21. Please use the space below to give us your views on how the repair/maintenance service could be improved?
|
|
|
|
|
|
|
Cleaning
|
|
22. How would you rate the Housekeeping Service?
|
|
Very Good
Good
Average
Poor
Very Poor
|
23. Are you satisfied with the help provided from cleaning staff?
|
|
Very satisfied Fairly satisfied Neither satisfied nor Dissatisfied Fairly dissatisfied Very dissatisfied
|
24. Could the Cleaning service be improved?
|
|
Yes No
|
|
|
If YES, please explain how it could be improved?
|
|
|
|
|
|
|
|
Wardens
|
|
25. Have you met your warden team?
|
|
Yes
No
|
26. Are they approachable/helpful?
|
|
Yes
No
Not Applicable
|
27. Are issues dealt with quickly?
|
|
Yes
No
Not Applicable
|
28. Please use the space below to explain how the service offered by the warden team could be improved?
|
|
|
|
|
|
|
|
|
|
Complaints
|
|
29. Have you had the need to complain?
|
|
Yes
No (Go to question 30)
|
|
|
a. If YES, was the complaint given in writing?
Yes
No
|
|
|
|
b. Was the complaint responded to promptly?
Yes
No
|
|
|
|
c. Was the complaint resolved fairly and to your general satisfaction?
Yes (Go to question 30) No
|
|
|
If No, please give details:
|
|
|
|
|
|
Facilities
|
|
30. Please rate the following facilities:
|
|
|
|
|
Very good
|
Good
|
Average
|
Poor
|
Very Poor
|
a. Launderette
|
|
|
|
|
|
b. Telephone Service
|
|
|
|
|
|
c. Resnet Network
|
|
|
|
|
|
d. Bradford Halls Reception
|
|
|
|
|
|
e. Hub Reception
|
|
|
|
|
|
|
31. Overall, how would you rate the facilities available to you at the Halls of Residence?
|
|
Very Good
Good
Average
Poor
Very Poor
|
32. Would you consider booking the Halls of Residence again?
|
|
Yes
No
Undecided
|
33. Would you recommend the Halls of Residence to a friend?
|
|
Yes
No
Undecided
|
34. Please use the space below to provide any further comments on the facilities available:
|
|
|
|
|
|
|
|
|
|
Final Section - General Comments
|
|
35. Please use the space below to provide any additional comments:
|
|
|
Bottom of Form
Share with your friends: |
