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Factors that influence the need for adoption of BPR
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- Areas for adoption of Business Process Re-engineering
- Speed
- Quality
| Factors that influence the need for adoption of BPR (i) Poor performance of the old process ii) Obsolescence of the old process iii) Breakdown of existing machines and equipment iv) Threat from competitors performance v) Changing trends of customer expectations vi) Redeployment of insufficient resources vii) To secure better management viii) To improve efficiency ix) To reduce cost x) To reduce waste Areas for adoption of Business Process Re-engineering (i) E-learning ii) E-marketing iii) E-payment iv) Automatic Teller Machine v) Manufacturing process vi) Virtual meetings vii) Payroll process viii) Claims processes ix) Marketing and sales process x) Inventory control xi) Customer complaints xii) Employee appraisal xiii) HR recruitment xiv) Contract bidding and approval xv) Online office processes 6.2 Objectives of Business Process re-engineering The When applying the BPR management technique to a business organisation, the implementation effort is focused on the following objectives 326 ab Customer focus: Customer service oriented processes is aimed at eliminating customer complaints b) Speed: The need to deliver products and services faster. c) Compression: Cutting down on prolonged processes in order to cut cost and reduce waste in the value chain. db Flexibility:b Changing conditions and activities of competitors can force organisations to adapt new processes and structure. e) Quality: The need to deliver up-to-date product and service quality to customers is also an overarching target for visionary organisations. f) Innovation: New processes can create a form of competitive advantage in the industry. g) Productivity: BPR improves drastically indices of effectiveness and efficiency in the organisation. 6.3 Implementation of Business Process Re-engineering BPR can be implemented in stages in an organisation as it brings about drastic and dramatic changes. The following stages can be identified ab Envision stage: The Company reviews the existing strategy and business processes and based on that reviews the business processes for improvement are targeted and IT opportunities are identified. b) Download 3.37 Mb. Share with your friends:
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