Amendment no. 20 Contract Extension
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- QUESTIONS, PRODUCT INFORMATION CONTRACT ISSUES
- ORDERING INFORMATION
ORDERING INFORMATION:Customers should direct orders for PURCHASE of library materials to: Name: Pat Dumdei Title: Quality Control Street Address: 4940 Viking Dr. Suite 622 Edina, MN 55435 E-mail Address: info@abdopub.com Phone Number(s): 800-800-1312 Cell Number (for State Purchasing use only): N/A Toll Free Number: 800-800-1312 Fax Number: 952-831-1632 After hours Emergency Number: N/A
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:Primary contact person responsible for answering contract related questions and administering contract issues is: Name: Pat Dumdei Title: Quality Control Street Address or P.O. Box: 4940 Viking Dr. Suite 622 City, State, Zip: Edina, MN 55435 Phone Number: 507-625-3797 Toll Free Number: 800-800-1312 Ordering Fax Number: 952-831-1632 Internet Address: www.abdopublishing.com Federal ID Number: 41-1699406 Remit Address: 4940 Viking Dr. Suite 622 City, State, Zip: Edina, MN 55435
Publisher/Producer QUANTITY DISCOUNTS: List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities: $ 10,000 -$ 20,000 N/A $ 21,000 -$ 50,000 N/A $ 51,000 -$100,000 N/A $ 101,000 - + N/A SERVICE CHARGES: No service charges. RETURN POLICY: Returns and exchanges may be made free of charge. Please ship the products back to our warehouse using the UPS pre-paid packaging slip provided by ABDO Publishing.
Customers may return products within 30 days and receive a full refund. ORDERING INSTRUCTIONS COMPANY: Arrow Distributing Company Federal Identification Number: F341045148 ORDERING INFORMATION:Customers should direct orders for PURCHASE of library materials, to: Name: Elizabeth Kimbler Title: Library Channel Sales Representative Street Address: 11012 Aurora Hudson Rd. Streetsboro, Ohio 44241 E-mail Address: emk@arrdis.com Phone Number(s): 877-542-3837 Cell Number (for State Purchasing use only): 937-572-6103 Toll Free Number: 877-542-3837 Fax Number: 330-528-0423 After hours Emergency Number: 877-542-3837
QUESTIONS, PRODUCT INFORMATION & CONTRACT ISSUES:Primary contact person responsible for answering contract related questions and administering contract issues is: Name: Ursula Moore Title: Director of Customer Service Street Address or P.O. Box: 11012 Aurora Hudson Rd. City, State, Zip: Streetsboro, Ohio 44241 Phone Number: 800-331-9699 ext. 141 Toll Free Number: 800-227-2425 Ordering Fax Number: 330-528-0423 Internet Address: www.arrdis.com Federal ID Number: F341045148 Remit Address: 11012 Aurora Hudson Rd. City, State, Zip: Streetsboro, Ohio 44241
Library Materials Vendor/Jobber QUANTITY DISCOUNTS: List additional discounts applicable to any single delivery to one destination for any combination of awarded contract commodities totaling the following quantities: $ 10,000 -$ 20,000 1.00% $ 21,000 -$ 50,000 1.50% $ 51,000 -$100,000 2.00% $ 101,000 - + 3.00% Detail any other circumstances that can affect discounts: None SERVICE CHARGES: Identify all service charges excluding transportation, and applicable fees: Arrow pays for all shipments via UPS Ground and U.S. Mail-Media. If you choose another freight option, the cost of the freight will be added to the invoice. Our minimum order is 20 pieces and yes you can order CD, DVD and VHS on one order as long as the order totals 20 units (pieces) or more. RETURN POLICY: State your policy on returning merchandise. If you order the wrong item(s) and you have not opened the item, give Arrow a call as soon as you discover the problem. A customer service representative will send you a Return Authorization, shipping label and an envelope or carton to use to return the item(s). If Arrow ships the wrong item please give us a call as soon as you discover the problem. Please try to contact us about the problem prior to opening the item. A customer service representative will send you a RA, shipping label and an envelope or carton to use to return the item(s). In addition Arrow will pay the cost of the freight to return the item. If a product arrives damaged please call customer service and we will take care of the damaged product.
State your policy on refunds and/or credit memoranda. Returns are credited at the original price paid by the library.
ORDERING INFORMATION:Customers should direct orders for PURCHASE of library materials, to: Name: Order Department Title: N/A Street Address: 3584 Old Maysville Road E-mail Address: orders@btol.com Phone Number(s): 800-775-1100 Cell Number (for State Purchasing use only): Not available Toll Free Number: (800) 775-1100 Fax Number: (800)-775-7480 After hours Emergency Number: Not available
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