Capability 1C1 Great Western Railway (gwr) Defining Learning Outcomes

Kelli will drive the programme forward and will co-ordinate the activities of all of the other people involved. She will also liaise professional bodies and other suppliers to ensure a cohesive learning and development resource.

Louise Denny is Kelli’s assistant programme manager. Louise is there for contingency and cover for holidays and absence to ensure there is no slippage and the project plan is achieved.

Suzanna Baynard will ensure that the project comes in under budget and will ensure timely invoices that are error free to save on administration.

Jessica Taplin and her team are responsible for the joining instructions, logistics, attendance, performance reporting and the organisation of the delegates.

Jenny Verman and her elearning department are responsible for making sure that any technology requirements are catered for and any elearning is completed to include design and coding.

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  Overall co-ordination for agreeing on key deliverables and content, structure of the programme – making sure it’s on track, agreed with measures in place
  
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  Attend regular contract management reviews (Appendix 4 Attachment) to include latest feedback/evaluation results, make recommendations and any latest industry developments
  
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  Create, agree & ongoing evaluation of KPIs – making sure we consistently attain our objectives
  
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  Responsible for the quality assurance of the contract – assuring that tasks, procedures and processes are executed exactly as intended every time
  
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  Creating project plans, milestones & checkpoints to keep everyone focused on their roles
  
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  Produce training scheduling & administration – communication plan
  
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  Maintain risk log and actions – being proactive and not reactive to what might happen
  
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  Prepare and plan contingency for sickness, swings in volume,
  
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  Identify opportunities and demonstrate continuous improvement throughput the lifetime of the contract by making recommendations
  
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  MTD/Environment Agency identify an issue
  

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  Programme Manager for respective party is notified and a formal written account is sent via email for the record
  

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  Programme Manager is responsible for investigation and solving the issue
  

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  If issues persist or an issue is not resolved to the satisfaction of either party then it will become a complaint (see procedure below)
  

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  The process for a formal complaint is as follows:
  

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  MTD/Environment Agency identify a complaint
  

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  Programme Manager for respective party is notified and a formal written account is sent via email for the record
  

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  Programme Manager is responsible for investigating the complaint (5 days)
  

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  Programme Manager will respond to the issue/complaint (Day 6)
  

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  If either party are not happy with the response the matter will be referred to:
  

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  MTD Managing Director or Senior Stakeholder at Environment Agency
  

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  MD/Stakeholder responsible for investigating the complaint (10 days)
  

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  MD/Stakeholder will respond to the issue/complaint (Day 11)
  

Paul’s management and training experience has predominately been at junior and middle levels.

Before moving into learning & development Paul was a manager himself at AXA managing over 30 staff in his department so he understands the challenges that managers face and can relate with relevant stories and anecdotes.

Paul is an award-winning trainer and as a trainer and consultant works for a range of private sector and public sector organisations throughout the UK. Current clients include NHS Trust, Great Western Railway, Cornerstone Housing Trust, Capita, Friends Life and SGS College.

Paul has a passion for enabling people to learn, a more sustainable approach than enabling people to be trained. He is a dynamic, enthusiastic and energetic facilitator and trainer. He believes in working with the culture of his clients and is also able to challenge sensitively to enable cultural change.

In addition to his management and leadership training Paul works on an ad-hoc basis at South Gloucester & Stroud College where he trainers employability skills to the unemployed.

Member of the Institute of Leadership & Management (ILM)

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  Member of the Chartered Management Institute (CMI)
  
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  Associate member and licentiate of the Chartered Institute of Personnel & Development (CIPD)
  

DISC Practitioner

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  Strength Deployment Inventory Practitioner (SDI)
  
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  MBTI Practitioner
  
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  Situational Leadership II
  
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  Certificate in Stress Management
  
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  Certificate in Counselling skills
  
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  Diploma and Certificate in Life Coaching
  
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  Qualified NVQ Assessor - D32 &D33
  
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  Level 4 NVQ in Training Design
  
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  Level 4 NVQ in Training Management
  

9.6 out of 10 across 8 criteria

9.6 out of 10 across 8 criteria

9.2 out of 10 across 8 criteria

Mark’s dedication to providing tailored, bespoke solutions is matched by his positive attitude, experience and practical approach to every event that he delivers.

Before moving into learning & development Mark was a senior manager himself at his time at Peugeot responsible for teams in excess of 100 staff so he understands the challenges that managers face and can relate with relevant stories and anecdotes.

As a trainer and consultant Mark works for a range of private sector and public sector organisations throughout the UK. Current clients include Allianz, Virgin Atlantic, Lambeth Council, Xerox and National Housing Federation.

Member of the Institute of Leadership & Management (ILM)

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  Member of the Chartered Management Institute (CMI)
  
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  Associate member and licentiate of CIPD
  
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  Member of the Institute of Neuro Linguistic Programming
  

DISC Practitioner

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  TriMetrix Practitioner
  
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  Hogan Practitioner
  
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  Situational Leadership II
  
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  NLP Practitioner
  
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  CLC Certified Coach
  

9.6 out of 10 across 8 criteria

24% improvement in pre and post 360 degree scores
XEROX – 150 managers

9.5 out of 10 across 8 criteria

22% improvement in pre and post 360 degree scores
Lambeth Living Council – 80 managers

9.5 out of 10 across 8 criteria

As a trainer and consultant Stuart works for a range of private sector and public sector organisations throughout the UK. These clients have included London Buses, Coventry City Council, London Underground, Hewlett Packard and Harrods.

Stuart was a former management consultant for the M.A Partnership where he lead teams in excess of 20 so he understands the challenges that the modern day manager faces.

For 11 years Stuart worked as a principal lecturer for Northampton Business School and lectured on programmes such as:

MBA

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  International MBA (a programme designed with French partner university)
  
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  MSc Management studies
  
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  MA IBA (International Business Administration) UK and France
  
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  Diploma in Management Studies
  
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  Certificate in Management Studies
  
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  CIPD qualification programme
  

Member of International Association of Facilitators

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  Member of Institute for Learning
  
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  Fellow, Institute of Training and Occupational Learning
  

MSc Organisation Development

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  Strength Deployment Inventory Practitioner (SDI)
  
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  Adair Leadership; Accredited Facilitator
  
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  Transactional Analysis
  
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  DISC Practitioner
  
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  Situational Leadership II
  
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  LIFO facilitator
  
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  EQi-2.0 accredited coach
  

9.5 out of 10 across 8 criteria

9.6 out of 10 across 8 criteria

9.3 out of 10 across 8 criteria

Nicole provides highly practical management and business skills training, with robust techniques and concepts taught that are proven to work and easy to understand and apply.

Workshops are designed to enable participants to work on their ‘live’ business issues and challenges during the workshop, to ensure maximum relevance for their role.

Nicole’s training is underpinned by research based approaches and information, drawn from her Postgraduate Certificate in Business Psychology. She is also qualified to provide psychometric profiling and is able to use the 15FQ+ personality traits profile and the JCA Emotional Intelligence profile.

As a trainer and consultant Nicole works for a range of private sector and public sector organisations throughout the UK. These clients have included Surrey County Council, Westcountry Housing Association, Trigon Pensions and Capita.