Configuration, deployment and maintenance of standard operating environments including but not limited to Windows Clients; Windows Servers such as 2019,2016,2012,2008
Experience in working with various network monitoring and management tools such as N-central, ConnectWise Control, Kaseya, Radmin, TeamViewer, Ethereal, NetFlow, Wireshark, SolarWinds, Ciscoworks, etc.
Imaging, configuring and deploying desktops and laptops.
Outstanding hardware/network troubleshooting skills, including coordination with vendors
Excellent understanding of ITIL process and ensure that customer's incidents, problems & service requests are resolved within the agreed Service Levels
Professional and effective communications skills – both verbal and written. Ability to effectively interact and maintain professionalism with customers at all levels
Committed to provide exceptional customer service and providing measurable results that demonstrate quality customer care
Ability to multi-task, plan, prioritize and organize multiple projects/tasks concurrently while meeting required deadlines
Proven ability to work effectively in a team as well as independently in a customer-driven, fast-paced environment with minimal error and guidance
Ability to follow instructions, finish work assignments within a deadline in professional manners
Excellent Knowledge of computer networking, network troubleshooting and network management
Installation and support of desktop software and applications on a variety of operating systems, including MS Office productivity tools, Office 365, and email services
Knowledge of Microsoft Azure, Microsoft Intune, Active Directory, Microsoft Office365
In-depth knowledge of dynamic routing protocols such as RIP, OSPF, EIGRP, BGP
Profound knowledge in TCP/IP, NAT, DHCP, DNS, FTP, TFTP
Outstanding knowledge of Cisco Meraki, Cisco ASA, Checkpoint, & WatchGuard & Riverbed firewall technologies, Barracuda, Veeam backup system
Sound knowledge in VLAN technology, VTP and STP protocols.
Experience in supporting, troubleshooting, administering System Centre Configuration Manager (SCCM)
Knowledge of virtualization: such as VMware, Hyper-V
Able to configure, troubleshoot routers, switches, firewalls and other network hardware
Knowledge of Linux, Unix, Bash Scripting
●EMPLOYMENT●
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