*curriculum vitaé

Collaborate with other members of the team

Download 41.79 Kb.

Page	7/8
Date	07.04.2022
Size	41.79 Kb.
	#58566

1 2 3 4 5 6 7 8

Resume of Dider Shantonu

Collaborate with other members of the team to analyse and respond to technical problems and participate in cross-training sessions

Configure, troubleshooting end-user’s workstations and network devices such as routers, switches, firewall, wireless access point, access controller, VOIP phones

Monitor network activities, optimize, improve, expand, and upgrade network by using network monitoring and management tools and investigate any unusual network behaviour if occurred

Diagnose performance issues on Desktop systems; prepare and implement system and security patches

IT Asset management, procurement and stock control

Manage and undertake RMA activities for any hardware identified at fault within predefined SLA’s

Maintain and administer customer database

Diagnose performance issues on Desktop systems; prepare and implement system and security patches

Act as a liaison between the customer, suppliers, and other technical groups to resolve network/server problems

Implement operational support standards and procedures relating to change and performance management, and security

Provide front-line advice service and training to end-users on software and hardware related problems

Plan and arrange testing of business applications, SOE and Software installations

Download 41.79 Kb.

Share with your friends:

1 2 3 4 5 6 7 8