*curriculum vitaé

Desktop/Technical Support July 2013 – August 2015

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Resume of Dider Shantonu

Desktop/Technical Support July 2013 – August 2015
RESPONSIBILITIES

Network monitoring, investigating, performance analysis and testing to proactively identified symptoms and instabilities within the organization.
Remote or onsite support to resolve incidents, perform root cause analysis and adhere to any related processes such as change Management.
In case of any critical network related incidents engage all stakeholders and keep them updated on the issue
Analyse system logs to determine usage levels, bandwidth, performance, and security of systems
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