Fire Fighters, Neighbourhoods and Social Identity: the relationship between the fire service and residents in Bristol


Appendix 5: Debrief sheet for neighbourhood focus groups



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Appendix 5: Debrief sheet for neighbourhood focus groups

Neighbourhood research project


Thank you very much for your involvement in today’s discussion. I hope you found it interesting.

Please remember that I will not use your name in my report, and will not write about what you said in a way that means people will know that you said it. Please also treat the information other people have given you in confidence, and do not talk about it.

On this sheet, there is some information that you might find useful if you would like to find out some more about the work the fire service does, or if you have any worries resulting from our discussions.

For further information:

About the fire service: 0117 926 2061 (main switchboard)

www.avonfire.gov.uk

About community fire safety: www.avonfire.gov.uk/Avon/Your+safety

About home fire safety visits: www.avonfire.gov.uk/Avon/Your+safety/Home+Fire+Safety+Visits.htm

Or phone the switchboard, 0017 926 2061.

To report a crime anonymously (Crimestoppers): 0800 555 111

www.crimestoppers-uk.org

To talk to the police (Avon and Somerset) 0845 456 7000

www.avonandsomerset.police.uk

If you would like to discuss my research some more, or have any concerns about your involvement in it, please contact me: Kate2.matheson@uwe.ac.uk 0117 3283667



In an emergency, always call 999

Appendix 6: AFRS community interventions


Brand advancement

    • Annual charity fun run

    • Gambia partnership

    • Charity car washes

    • Sponsoring the LGA conference

Pre engagement

    • Nursery school visits

    • Fire service hot air balloon

    • Fire safety messages on branded vehicles

    • Some outreach work (for example ‘Operation Phoenix’ which is a rugby programme at a young offenders’ institute)

    • Event attendance (for example taking an appliance to a local fete or community activity)

    • Information in council / local newsletters

Cleaner safer greener

  • Car clear scheme

  • Annual arson campaign

  • Environmental action days (which involve a number of local services)

  • Mountain bike patrols and improved reporting of fly tipped rubbish

Community fire safety

  • Chip pan trailer demonstrations at events / chip pan amnesties

  • Fire safety in the home talks

  • Schools interventions (Sparx, FiresKills, RoadsKills)

  • Electric blanket testing

  • HFSVs (which I will discuss in greater detail below)

  • Advocates (who work within a specific community, for example with deaf people, raising fire awareness and giving community fire safety advice)

  • Community fire safety centres

Fire Related Anti Social Behaviour

  • Schools interventions (Sparx, FiresKills, RoadsKills)

  • Hoax calls

  • Mischief week joint operations

  • Impact roadshow (delivered with the police to deter young people from joyriding)

  • Youth fire cadets

  • Youth development centre

  • Individual psychological interventions


Appendix 7: Research Participants Briefing

Neighbourhood research project

Introduction


My name is Kate Matheson. I am a student, funded by Avon Fire and Rescue Service and Great Western Research (GWR), based at UWE.

My research


My research is looking at how people behave in groups, how groups behave in relation to one another and whether there are particular factors in different neighbourhoods that affect these group behaviours. I am interviewing groups of people in different neighbourhoods to ask them about their experiences of living where they live, and to talk about what they think about the fire service.

Names will not be attached to anything that you say, and only the other people at the group will know who was there. If I use comments in my reports, they will be put in a way which means people won’t know who said them.


More information


If you would like more information about this research, or if you would like to take part please get in touch with me by email: Kate2.matheson@uwe.ac.uk

or telephone: 0117 3283667.


Appendix 8: Aide memoire for use with HFSVs


At the briefing, I will look at:

How and why they choose the areas

What are they expecting from the day (are they looking forward to it…)

How they feel about warm calling as a method

Process

What are the response rates like?



How many leaflets are dropped?

How many displayed?

How many visits conducted?

What do they do if a leaflet isn’t displayed?

In the house

How are they received by the resident

How do they introduce themselves / explain the process

What kind of response do they receive? Are residents ‘keen’?

How do residents take to being questioned?

Are people happy to share all the required information?

Do residents discuss their neighbours? Do residents talk as ‘residents’ or as individuals?

Do the fire fighters follow a common format? How closely? Do they go ‘off script’

How is the advice offered (in a way that ‘tells’ the resident what to do, or which presents information and allows them to make an informed decision for themselves)

Do they address additional risk factors / offer help or guidance on other issues?

What information are residents left with? Do they seem satisfied with the encounter?

Afterwards

How do fire fighters think the days went?

Did they think it was a good use of time?

Did they enjoy doing them?

Did they think the residents benefitted from them?

What was a ‘typical’ visit?

Did they go as expected?


Appendix 9: Subordinate themes within superordinate groups




Study

Theme

Suspicion of non group members

1

Busy areas

1

Distinctions from where they work and live

1

Contract of resentment

2

Neighbourhoods

2

Positive and negative views

2

Making do

2

Interaction with other services

2

Microgeographies

2

How participants judge residents

2

Judging their own neighbourhood

2

Self esteem

3

Context

Traditional roles

1

Fire fighter identity

1

What fire fighters joined to do

1

Busy stations

2

Involvement in and experience of emergencies

2

The association between fire fighters and emergencies

2

Speed and sirens

2

Fire fighter physicality

2

Fire fighters as authority figures

2

Doing their job

2

Association with health and safety

3

Physical presence

Entitlement and resentment

1

Social contract

1

They ought to be held in high regard

2

Life stage

2

Decline in respect

2

The presence of fire fighters

2

Interfering

2

Change over time

2

Easy targets

3

Intrusion



1 These are anonymised neighbourhoods, discussed below.

2 Clearly, fire does not think about what it is going to do next, and to an extent, this metaphor is a little strained. However, whilst fire behaviour can be unpredictable, it is often, in retrospect, explainable in relation to external factors, and for this reason also resembles a crowd.

3 As an aside, in every case where a couple came to the group together, the man would hand his envelope of cash / debrief notes straight to his wife / partner.

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