© Via Afrika Publishers
•
Company customer policies • Marketing material
• Company environmental policies.
2. The image of staff in the tourism industry Tourists expect professionalism from tourism employees, who must be presentable, efficient and well trained. If service
providers are unprofessional, it creates a poor image. Staff must have a professional image which includes
• Uniforms
• Appropriate dress code
• Good
personal hygiene and grooming • Interaction with customers
• Good communication skills.
Unit 2 Conditions of employment Conditions of employment refer to the terms under which an employer has employed a person. Conditions of employment cover abroad spectrum of work related issues. Employees should read these conditions very carefully before signing a contract to avoid any misunderstandings or disagreements. The Employment Act applies to all employers and workers,
but excludes • The National Defence Force
• The National Intelligence Agency
• The South African Secret Service
• Unpaid volunteers working for charity.
1. Information contained in an employment contract The following details are normally included in an employment contract
• Employer and employee details
• Employment details
•
Payment details • Leave details
•
Notice/contract period.
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