Flight Attendant Training

7.8 Emergency Procedures Training

Emergency procedures training is required every two years thereafter by all aircraft crew members and shall include instruction on the location and operation of all emergency equipment. During initial training and every two years thereafter, aircraft crew members shall perform the function or action, or obtain a suitable demonstration by other means e.g. audio-visual, for the following:

1. 
   fire in the air and on the ground;
   
2. 
   use of fire extinguishers;
   
3. 
   operation and use of emergency exits;
   
4. 
   passenger preparation for an emergency landing/ditching;
   
5. 
   emergency evacuation procedures;
   
6. 
   donning and inflation of life preservers;
   
7. 
   removal from stowage, deployment, inflation and boarding of life rafts;
   
8. 
   pilot incapacitation;
   
9. 
   hijacking, bomb threat and other security procedures;
   
10. 
    special emergency procedures when the aircraft is used on MEDEVAC operations including patient evacuation in emergency situations; and
    
11. 
    First aid and passenger health emergencies.
    

7.9 Aircraft Critical Surface Contamination Training

All (Company Name) operating personnel will receive the following training prior to commencement of operational duties and then every two years thereafter as stated:

1. 
   Aircraft crew initial de-icing/anti-icing training;
   

1. 
   the effect of contamination on a critical surface;
   
2. 
   aircraft de-icing/anti-icing procedures; and
   
3. 
   aircraft inspection procedures.
   
1. 
   Aircraft crew recurrent de-icing/anti-icing operational procedures training every two years.
   
2. 
   Maintenance and ground handling personnel initial de-icing/anti-icing, training; including:
   
   1. 
      the effect of contamination on critical surfaces;
      
   2. 
      aircraft de-icing/anti-icing procedures; and
      
   3. 
      aircraft inspection procedures.
      
3. 
   Maintenance and ground handling personnel recurrent de-icing/anti-icing procedures training on an annual basis.
   

7.10 High Altitude Training

High altitude (HAI) training will be provided during initial type training to all aircraft crew members operating aircraft above 10,000 ft ASL. It will cover the following items:

1. 
   Physiological phenomena in a low pressure environment, including:
   
   1. 
      respiration;
      
   2. 
      hypoxia;
      
   3. 
      duration of consciousness at altitude without supplemental oxygen; and
      
   4. 
      gas expansion and gas bubble formation.
      
2. 
   For crew members of pressurized aircraft, it will include the phenomena associated with rapid or explosive loss of pressurization including:
   
   1. 
      most likely causes;
      
   2. 
      noise;
      
   3. 
      cabin temperature change;
      
   4. 
      cabin fogging;
      
   5. 
      effects on objects located near the point of fuselage failure; and
      
   6. 
      actions of flight crew members immediately following the event and the likely resultant attitude.
      

(Company Name) will endeavor to make altitude chamber or mixed gas (to simulate an oxygen-deficient environment) training available to each flight crew member early in their career with the company.

7.11 Crew Resource Management

All (Company Name) Flight Department personnel will be trained in Crew Resource Management (CRM). CRM training will be conducted every two years and will generally cover the following items:

1. 
   Communication processes and decision behavior:
   
   1. 
      Briefings;
      
   2. 
      Inquiry, advocacy and assertion;
      
   3. 
      Crew self-critique;
      
   4. 
      Conflict resolution; and
      
   5. 
      Communications and decision making;
      
2. 
   Team building and maintenance:
   
   1. 
      Leadership, followership and concern for task;
      
   2. 
      Interpersonal relationships and group climate; and
      
   3. 
      Workload management and situational awareness:
      
      1. 
         preparation, planning and vigilance; and
         
      2. 
         workload distribution and distraction avoidance; and
         
3. 
   Individual factors and stress reduction.
   

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