Company Organization 1.1 Flight Department Management Structure

Accountabilities and Duties

1. 
   developing standard operating procedures;
   
2. 
   developing and implementing all required approved training programs for the operator’s flight crews;
   
3. 
   issuing directives and notices to the flight crews as required;
   
4. 
   ensuring that all aerodromes and routes served by the operator are operationally suitable and meet company requirements;
   
5. 
   taking action on and distributing accident, incident, and other occurrence reports;
   
6. 
   processing and taking action on any flight crew reports;
   
7. 
   supervising aircraft crews;
   
8. 
   ensuring that all operations processes and procedures include risk management mitigation specified in the safety management system,
   
9. 
   ensuring that personnel under his/her authority participate effectively in the safety management system, and
   
10. 
    assuming any responsibilities delegated by the Flight Department Manager.
    

Qualifications

1. 
   holds a valid Airline Transport Pilot License and a valid Instrument Rating for the category of aircraft operated.
   
2. 
   if applicable, holds a type rating for at least one of the types of aircraft operated;
   
3. 
   is qualified in accordance with the operator's training program to act as a pilot-in-command on one of the types to be operated; and
   
4. 
   demonstrates knowledge of the content of the Company Operations Manual, Training Manuals, Standard Operating Procedures, Company Check Pilot Manual (if applicable), and the provisions of the civil aviation regulations and standards necessary to carry out the duties and responsibilities of the position.
   

1.2.3 Chief of Maintenance

Accountabilities and Duties

1. 
   planning and controlling all aircraft maintenance;
   
2. 
   liaising with the national civil aviation authority on maintenance topics;
   
3. 
   supervising aircraft maintenance staff;
   
4. 
   liaising with all non-company persons or Approved Maintenance Organizations (AMOs) performing maintenance on (Company Name) aircraft;
   
5. 
   ensuring that aircraft maintenance records as required by State regulations, manufactures and company policy are established and maintained;
   
6. 
   ensuring that Airworthiness Directives and Service Bulletins that effect Flight Department aircraft are complied with appropriately;
   
7. 
   removing from service any aircraft that are unsafe, or that do not comply with national regulatory requirements;
   
8. 
   ensuring that all operations processes and procedures include risk management mitigation specified in the safety management system,
   
9. 
   ensuring that personnel under his/her authority participate effectively in the safety management system, and
   
10. 
    establishing Flight Department safety policies and procedures for ground operation.
    

Qualifications

1. 
   demonstrates knowledge of the planning, implementation and direction of the maintenance programs and control system for the aircraft operated; and
   
2. 
   demonstrates knowledge of the national regulations and standards relating to aircraft maintenance.
   

1.2.4 Safety Officer

Accountabilities and Duties

1. 
   monitoring and advising on all operator safety activities which may have an impact on flight and ground safety;
   
2. 
   establishing and managing the operator hazard identification and tracking system;
   
3. 
   developing and maintaining a safety awareness program;
   
4. 
   monitoring industry flight safety concerns which may have an impact on operations;
   
5. 
   maintaining close liaison with aircraft manufacturers and industry safety associations;
   
6. 
   developing and maintaining the operator emergency response plan;
   
7. 
   analyzing hazard reports and other identified safety concerns and making recommendations on appropriate mitigation,
   
8. 
   investigating and reporting on incidents/accidents and making recommendations on mitigation or modifications to the safety management system;
   
9. 
   making recommendations to the operator’s senior management on matters pertaining to the safety management system;
   
10. 
    conducting periodic evaluations of the safety management system and reporting the results to management, and
    
11. 
    monitoring the response and measuring the results of safety initiatives.
    

Qualifications

1. 
   extensive operational experience, normally achieved as a flight deck crew member or equivalent experience in aviation management; and
   
2. 
   training in the following:
   

1. 
   flight safety philosophy;
   
2. 
   human factors and the decision making process;
   
3. 
   accident prevention;
   
4. 
   the role of the safety officer as advisor to senior management;
   
5. 
   risk management;
   
6. 
   accident/incident management;
   
7. 
   safety management systems;
   
8. 
   emergency response planning; and
   
9. 
   incident investigation.
   

1.2.5 Pilot-in-Command

The Pilot-in-Command (PIC) is accountable to the Chief Pilot for the safe conduct of assigned flights. Specific duties include:

1. 
   checking weather, all applicable NOTAMs where available, and determining fuel, oil and oxygen requirements;
   
2. 
   determining the aircraft weight and balance;
   
3. 
   ensuring that all flight planning requirements have been met;
   
4. 
   ensuring that the aircraft is airworthy, duly registered and that the documentation specified in section 3.1.2 are on board the aircraft.
   
5. 
   ensuring that aircraft crew members have valid licenses, medical certificates and passports and visas if and when required;
   
6. 
   ensuring that a flight will not be commenced, or will not be continued beyond the nearest suitable aerodrome if a flight crew member is incapacitated.
   
7. 
   completing an aircraft pre-flight inspection before each departure;
   
8. 
   briefing the passengers in accordance with the requirements specified in section 4.18;
   
9. 
   operating the aircraft in accordance with operator procedures and aircraft limitations;
   
10. 
    ensuring compliance with customs, immigration and cabotage laws;
    
11. 
    notifying authorities of any accident, suspected communicable disease, acts of unlawful interference, or landing at an airport other than a State’s international airport caused by circumstances beyond the control of the PIC;
    
12. 
    completing the journey log book or general declaration, when required;
    
13. 
    completing all post flight duties, including notification to the company of any deviation from the planned itinerary or overnight location; and
    
14. 
    recording flight times and aircraft defects.
    

The qualifications required to act as PIC are specified in chapter 7.

1.2.6 Second-in-Command

The Second-in-Command (SIC) shall assist the PIC in the management of the flight and flying the aircraft in accordance with the directions of the PIC. The SIC may carry out take-offs and landings under the authority of the PIC and shall take over control in the event of PIC incapacitation.

1.2.7 Flight Attendants

Flight Attendants are accountable to the PIC to carry out specified safety duties in the event of an on-board emergency. See AMC 4.1 for a list of possible duties.

The qualifications required to act as a flight attendant are specified in chapter 7.

1.2.8 Scheduler/Dispatcher, Flight Coordinator

All flight departments have someone responsible for scheduling the flights. In a small flight department, these duties may be accomplished by the flight department manager or assigned as collateral duties to the pilot or administrative personnel. The person responsible for scheduling the aircraft should have knowledge of the company operations manual and procedures, national and international (if applicable) regulations and standards, and the company aircraft. The person should also have effective communication skills and defined methods to communicate to crewmembers, maintenance personnel and company personnel. The position generally requires knowledge and skill with computer software.

Some duties and responsibilities of this position could include:

1. 
   scheduling travel for executives on company aircraft or other lift alternatives such as charter;
   
2. 
   providing the flight crew with the flight plan and weather information;
   
3. 
   maintaining and updating aircraft and crew schedules to ensure compliance with company and regulatory requirements;
   
4. 
   obtaining international permits and visas and coordinating with outside aircraft service handlers for international flights, if applicable;
   
5. 
   maintaining department records;
   
6. 
   maintaining inventories of charts and related flight crew materials;
   
7. 
   coordinating aircraft handling and fueling with fixed base operators;
   
8. 
   maintaining a flight following system;
   
9. 
   coordinating maintenance on the aircraft;
   
10. 
    developing and maintaining security policies or procedures and communicating these procedures as needed to passengers;
    
11. 
    interfacing with flight crews, management, maintenance, and passengers;
    
12. 
    scheduling ground transportation and accommodations;
    
13. 
    arranging catering and
    
14. 
    participating in the safety management system
    

1.2.8 Hangar Maintenance and Line Service Personnel

Duties and responsibilities of these positions could include:

1. 
   Refueling the aircraft;
   
2. 
   Moving or towing the aircraft;
   
3. 
   Cleaning and restocking the aircraft;
   
4. 
   Assisting in routine maintenance;
   
5. 
   Assisting in preflight checks;
   
6. 
   Assisting passengers;
   
7. 
   Monitoring and maintaining the fuel farm and inventories;
   
8. 
   Deicing the aircraft;
   
9. 
   Maintaining the hangar facility; and
   
10. 
    participating in the safety management system
    

1.2.10 Other Personnel Serving Onboard the Aircraft

Flight departments may elect to carry additional personnel such as a cabin person providing in-flight service duties, or a flight technician. It is important that the roles and responsibilities of these other persons be clearly defined and communicated so that passengers understand any limits of safety qualification and do not wait in an emergency situation or rely on a person for safety direction, who is not trained or qualified for that function. Personnel should be trained for their assigned duties and responsibilities. Duties of these positions could include:

Service oriented person:

1. 
   customer service;
   
2. 
   planning menus and ordering catering;
   
3. 
   securing the galley;
   
4. 
   preparing and serving meals; and
   
5. 
   participating in the safety management system
   

Flight technician (mechanic):

1. 
   baggage handling and complying with aircraft baggage and cargo restrictions;
   
2. 
   supervising the refueling and checking of fuel and lubricants;
   
3. 
   receiving and stowing catering materials;
   
4. 
   assisting passengers during flight;
   
5. 
   assisting the flight crew as required;
   
6. 
   conducting post flight inspections;
   
7. 
   performing aircraft maintenance as required;
   
8. 
   providing emergency assistance to passengers as necessary; and
   
9. 
   participating in the safety management system
   

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