Instructions For Use of the


SMS Communication and Training



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2.6 SMS Communication and Training





Modify the following example to suit your requirements.


(Company name) will work diligently to ensure that a positive safety culture prevails throughout the organization. In order to achieve that objective open communication up and down the organization chain will be encouraged and safety information will be shared, In order to ensure that all employees understand the importance of open communication training and the framework within which the company SMS functions, the following training will be included in the company orientation training for all flight department personnel and new hires:

  • Introduction to the IS-BAO

  • Introduction to SMS,

  • Company Name SMS and Operations Manual.

Attachment 2-A Current Operator Safety-Risk Profile




Insert a copy of your current Operator Safety-Risk Profile.
Operator Safety- Risk Profile Example

Company




Assessor




Date




Original 

Update 

Reason for update:





Rating

Underlying Hazard, Related

Mitigation and Reference

Exposure – Extent of loss to the

company


Low




Medium




High




Likelihood







Operational Factors







  • ATS – en-route







  • ATS – terminal







  • Approach aids







  • Weather Information







  • Airports







Technical Factors













  • Number of power plants







  • Pressurization







  • Aircraft Maintenance







  • En-route service & maintenance







Human Factors







  • Flight crew qualifications







  • Number of pilots







  • Experience







  • Currency – aircraft







  • Currency – routes







  • Maintenance human performance







  • Company culture







  • Fatigue







Global Assessment of Likelihood







Severity







  • ERS







  • Governing operations







  • Location of operations













  • In-flight turbulence







Global Assessment of Severity









Attachment 2-B Operational Risk Analysis Tool





Trip Number







Date




Crew







Accomplished by




Aircraft







Reviewed by




Airports







Management













Remarks

Value

Initial Score

12-Hour Score

Prob

Sev

Risk Quot

Pre Flight  

1

Pop-Up trip (< 4 hour Crew notice)

 

3

 

 

 

 

 

2

Poor Access to WX Information

 

3

 

 

 

 

 

Approach and Landing Facilities (Select best available approach)   

3

ILS

 

0

 

 

 

 

 

4

VOR/GPS/LOC/ADF

 

3

 

 

 

 

 

5

Circling Approach

 

4

 

 

 

 

 

6

No Published Approaches

 

4

 

 

 

 

 

Departure/Destination Airport   

7

Elevation (<4000=0/<5000=2/<6000=3/>6000=4>7000=5) 

0/2/3/4/5

 

 

 

 

 

8

Useable Rwy Length < 5000 ft

 

5

 

 

 

 

 

9

Useable Rwy Length > 5000 ft but < 5500 ft

 

3

 

 

 

 

 

10

Mountainous Airport

 

5

 

 

 

 

 

11

High Density Airport

 

3

 

 

 

 

 

12

Control Tower Not Operational at ETA or ETD 




3

 

 

 

 

 

13

Winter Operations

 

3

 

 

 

 

 

14

Twilight Operation

 

2

 

 

 

 

 

15

Night Operation

 

3

 

 

 

 

 

International Operations   

16

Canada

 

2

 

 

 

 

 

17

Europe or Pacific

 

3

 

 

 

 

 

18

Mexico/Caribbean/South America

 

3

 

 

 

 

 

19

Africa

 

4

 

 

 

 

 

Maintenance Factors   

20

Extended Service and/or Maintenance Items

 

2

 

 

 

 

 

21

MEL Items (Flight Safety Related)

 

2

 

 

 

 

 

Flight Crew Experience  

22

Low Time Captain

 

3

 

 

 

 

 

23

SIC has less than 50 hours in Type

 

2

 

 

 

 

 

Flight Crew Duty Day 

24

Duty Day greater than 12 hours less than 13

 

2

 

 

 

 

 

25

Duty Day greater than 13 hours less than 14

 

3

 

 

 

 

 

Additional Factors  

26

 

 

 

 

 

 

 

 

Weather Forecast  

27

No Weather Reporting

 

4

 

 

 

 

 

28

Thunder Storms

 

3

 

 

 

 

 

29

Turbulence (Light/Mod/Severe)

 

0/2/4

 

 

 

 

 

30

Ceiling & Vis < 1000/3, > 500/2

 

2

 

 

 

 

 

31

Ceiling & Vis < 500/2, > 300/1

 

3

 

 

 

 

 

32

Ceiling & Vis < 300/1

 

5

 

 

 

 

 

33

Rain (Light/Moderate/Heavy)

 

1/3/5

 

 

 

 

 

34

Snow (Light/Moderate/Heavy)

 

1/3/5

 

 

 

 

 

35

Sleet (Light/Moderate/Heavy)

 

1/3/5

 

 

 

 

 

36

Hail

 

4

 

 

 

 

 

37

Icing (Trace/Lt/Mod/Sev)

 

0/1/3/5

 

 

 

 

 

38

Surface Winds > 30 Knots

 

3

 

 

 

 

 

39

Runway Braking Action (Fair/Poor/Nil)

 

1/3/5

 

 

 

 

 

40

NOTAMS (Score 0-5, higher score = more risk) 

0 thru 5

 

 

 

 

 

41

  

Total

 

 

 

 

 




  1. Contact Chief Pilot if:

a. Initial Total exceeds 7

b. 12-Hour Total exceeds 18

2. Shaded area to be completed when the above scores are achieved.

Assess Risk (shaded area on front side of form)


  1. Enter scores for Severity and Probability

Probability - The likelihood of an Accident/Incident

  • Highly Likely = 0.8

  • Probable = 0.6

  • Less Likely = 0.4

  • Unlikely = 0.2

Severity - The severity of loss resulting from an Accident/Incident

  • Negligible aircraft damage or very minor injury = 1

  • Minor aircraft damage or minor injury = 2

  • Major aircraft damage or serious injury = 3

  • Aircraft destruction or loss of life = 4




  1. Multiply each Probability score by the applicable Severity score to obtain Risk score

3. Total all the resulting Risk scores and enter it below


Total Risk Assessment Quotient = __________________

Determine Root Cause

Identify Possible Risk Controls (Mitigation)


Action Taken

Signature ____________________________



Date ________________


Attachment 2-C Hazard Identification and Tracking Form


Describe the event you observed:

Date




Time







Location







Name




Date







Phone #







Summary of Analyses







Name







Date










Proposed Remedial Action




Accepted

Rejected

If rejected explain reason and proposed alternative action.




Flight Department Manager







Date










Remedial Action Implemented










Date










Post Implementation Review conducted by




Date












Attachment 2-D Risk Management Tracking Form





Assessment Area

Report Number

Details

Initial Risk Rating

Risk Control Strategy

Implementation Date

Review Date

Assessment of Effectiveness

































































































































































































































This form is intended to provide a small operator with a means of tracking hazard reports and reviewing the effectiveness of risk control strategies.

Column 1 should be modified to reflect your operation. You may need a separate sheet or more for each area of assessment. You can use the computer to enter data or print a blank form and hand write your information.
.

Attachment 2-E Continuous Improvement Opportunity Form


Control Number:      

Brief Description:      

Originated by:       Date:      

 Preemptive  Corrective

 Internal Audit

 Safety Issue (Suggestion, Incident, Hazard)

 Customer Issue



 Nonconforming Product or Service

 Suggestion



Interim Action Accomplished?  Yes  No

Brief Description:      



Actual Completion:    

Investigation/Cause Assigned to:       Estimated Completion:      

Brief Description:      



Actual Completion:      

Closing Action Required:  Yes  No Assigned to:       Estimated Completion:      

Brief Description:      



Actual Completion:      

Verification for Effectiveness      

Completed by:       Actual Completion:      

Closed by:       Title:       Date:      

Attachment 2-F SMS Evaluation Form




Operator:







Evaluator







Date
















SMS Evaluation Objective:

Stage One










Stage Two










Stage Three



















Item

Sound

Appropriate

Effective

Comments

  1. Policy













  1. Authorities













  1. Profile













  1. Risk Management













  1. Involvement













  1. Technical Document Control













  1. Training













  1. Ops Manual













  1. Safety data













  1. Occurrence













  1. Evaluation













  1. Tracking













  1. SMS Docs













Comments:





















Note: For information on using this SMS Evaluation Form see the SMS Evaluation Tool in the SMS Toolkit or Chapter 5 of the IS-BAO Internal Audit Manual


Attachment 2-G SMS Evaluation Tracking Form





Operator







Date

Evaluator/Auditor

Scope of Evaluation or Audit

Summary of Results
















Finding and/or Observation Tracking

Functional Area

Number

Details of Finding or Observation

Remedial Action Plan

Date

Assessment of Effectiveness

Implemented

Reviewed










































































































































































Accountable Executive Review

Date

Name

Signature

Comments












This form is intended to provide a means of tracking evaluations or audits, including findings and remedial action, and for reviewing the effectiveness of remedial action.


Attachment 2-H Compliance Monitoring Checklist


Operator:







Year:







Subject

Date

checked

Checked by

Comments /

Deviation Report No.

  1. Operations

    1. Aircraft checklists checked for accuracy and validity.










    1. Minimum of 5 flight plans checked and verified for proper and correct information.










    1. Flight planning facilities checked for updated manuals, documents and access to relevant flight information.










    1. Samples of flight operations records checked that operations are conducted in accordance with applicable approvals, exemptions, certificates and flight ops manual.










    1. Occurrence reports evaluated and reported to the appropriate competent authority










    1. Aircraft maintenance/operations interface procedures checked to ensure aircraft meet airworthiness requirements when dispatched.










    1. Aircraft maintenance/operations interface procedures checked to ensure aircraft meet airworthiness requirements when dispatched.










  1. Aircraft Maintenance

    1. Aircraft maintenance checklists, procedures and schedules checked that they continue to meet State regulatory requirements.










    1. Use of the maintenance checklists, procedures and schedules checked that aircraft continue to meet airworthiness requirements.










    1. Maintenance records checked for completeness and accuracy.










    1. Traceability of parts ordering, receiving, storage and usage records checked.










  1. Ground Handling

    1. Instructions regarding fuelling and de-icing issued and known by all relevant personnel










    1. Instructions regarding Dangerous Goods issued and known by all relevant personnel










    1. Security procedures and adherence to them checked










  1. Load Control

    1. Min.5 load sheets checked and verified for proper and correct information.










    1. Aircraft fleet checked for valid weight and balance.










    1. Minimum one check per aircraft of correct loading and distribution.










  1. Training

    1. Training records updated and accurate










    1. All pilot licenses checked for currency, correct ratings and valid medical check










    1. All personnel received required recurrent training and training required by approvals etc.










    1. Training facilities & Instructors approved










    1. All pilots received Daily Inspection (D.I.) training










  1. Documentation

    1. All issues of OM checked for correct amendment status










    1. All approvals and Operations Specifications checked for validity










    1. Aviation Requirements applicable and updated










    1. Crew flight and duty time record updated










    1. Flight documents record checked and updated










    1. Quality records checked and updated









All Deviations are to be recorded in a Corrective Action Report and tracked to ensure that the corrective action has been effective.



Compliance Monitoring Corrective Action Report

Operator







Date







Reported by



Report Number







Subject Area




Flight Ops







Aircraft Maintenance







Ground Handling













Load Control







Training







Documentation




Other










Description of Finding:

Reference










Reviewing Manager

Name




Title




Date




Summary of Analyses




Proposed Remedial Action




Accepted

Rejected

If rejected explain reason and proposed alternative action.

Flight Department Manager







Date










Remedial Action Implemented by




Date







Post Implementation Review conducted by




Date








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