Lake basin development authority for the period

DECLARATION ii

DEDICATION iii

ACKNOWLEDGEMENT iv

ABSTRACT v

LIST OF SYMBOLS, ABBREVIATIONS AND THEIR MEANINGS iii

CHAPTER ONE: INTRODUCTION 1

1.0 BACKGROUND OF THE ORGANIZATION 1

1.2 Main Business of the Organization 3

1.3 Reasons for choosing the organization 3

1.4 LBDA Regional Offices 3

1.5 Departments and their Roles 4

1.6 ORGANIZATION STRUCTURE 7

CHAPTER TWO 8

2.0 ATTACHMENT AND THE DEPARTMENT 8

2.1 ICT Department 8

2.2 Quality Objectives of the ICT Directorate 9

2.3 Work Activities 9

2.4 Services Offered by ICT Center 9

2.5 Objectives of the Attachment 10

2.6 Attachment Program 11

2.6.1 Schedule of Events for the Attachment Period 11

Operations and Maintenance 11

Preventive maintenance 11

2.6.2. Networking 13

Network Cabling 14

2.6.3 Server Management and Monitoring 15

2.6.4. User support 15

Help Desk 15

Software installation and activation 15

Installing Operating systems 15

2.6.5. Troubleshooting and Repair 16

2.6.6. Videoconferencing 16

2.6.7. Web Design 17

2.6.8. Google Forms 17

2.7.1. Objectives achieved 18

2.7.1. Value of the attachment to your course 18

2.7.2. Learning opportunities offered/experience gained and skills acquired 18

2.7.3. Contributions the attachment has made to the department 18

CHAPTER THREE: SUMMARY, CONCLUSION AND RECOMMENDATIONS 19

CHALLENGES FACING ICT SECTOR 19

RECOMMENDATIONS 19

CONCLUSION 20

APPENDIXES 21