Oa-oit service Catalog Office of Administration – Office for Information Technology Version 7 – September, 2017



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EARC Intake Form




Service Description

Service Levels


N/A
Additional Information

Enterprise Architecture Review Committee Intake Form – Redirect to vRealize. This form captures basic information regarding a new service item request to be brought before the Enterprise Architecture Review Committee for consideration. The VMWare vRealize / vOrchestration is the system of record (SoR) for intake of the end user/agency requests. The datastore entails additional business rules and tracking.

What is Included


This form captures basic information regarding a new service item request to be brought before the Enterprise Architecture Review Committee for consideration.

End users for the system that require additional assistance should contact via email is RA-OAEARC@pa.gov All information, training material and standard procedures may be found on the EARC portal.



Professional Services

Enterprise IT Policy Management


Service Description


Provide lifecycle management support for OA-OIT IT policies (e.g., creation, revisions, rescission, and publication).
What is Included


Service Levels


SLO: Expedited Policy Revisions: 10-working day turnaround (at direction of the Commonwealth CIO or CISO)

SLO: Emergency Policy Revisions: 5-working day turnaround (at direction of the Commonwealth CIO or CISO)

SLO: Normal Policy Revisions: 65 working days (from request approval to final publication)

Additional Information


Reference site for all current IT Policy publications and IT Policy Lifecycle Management procedural document are available on IT Central. https://itcentral.pa.gov/Pages/IT-Policies.aspx

Professional Services
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