Element 2: Source and apply information on legal and ethical issues for the hospitality industry
© ASEAN 2012 Trainee Manual Maintain hospitality
industry knowledge 57 Details of purchases made by the organisation
– including volumes bought, amount
of money the business spends, commercial arrangements the business has been able to negotiate with suppliers, method of payment used, and timing of payments Occurrences
within the premises – which might include fights, incidents where authorities have been involved (such as attendance by police,
ambulance, doctors, OHS officials, problems where customers/guests have been involved,
staff dismissals, and emergency situations including holdups.
Commission procedures Not all premises will be involved with commissions but where they are, certain ethical issues apply. Issues include All commissions should be paid promptly to businesses that direct business/bookings to your premises Commissions should be fully and honestly disclosed where requested or required Only the approved commissions should be levied Appropriate documentation should support both the receipt and payment of commissions.
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