Element 2: Source and apply information on legal and ethical issues for the hospitality industry
© ASEAN 2012 Trainee Manual Maintain hospitality
industry knowledge 59 Tips are mainly given in cash form but customers who settle their account via credit card may also add a gratuity to the total, meaning internal arrangements must be followed to ensure the tip finds it way to the intended person some form of house rule will apply where the tip applies to a stay where lots of different people/departments were involved to ensure everyone gets their share. In relation to tips it is imperative You do not give the impression to customers/guests a tip is expected You do not show annoyance if a tip is not forthcoming from a customer/guest
– subsequent service to the customer (or other customers) must also not suffer as a result of the customer not giving a tip All tips must be recognised and acknowledged, regardless of
how little the tip might be – always thank the guest in a sincere fashion.
Share with your friends: