Element 2: Source and apply information on legal and ethical issues for the hospitality industry
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© ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge The person placing the order or receiving the delivery is not allowed or entitled to keep them as their private property. Second, you need to be certain about your scope of authority to giveaway gifts and free- of-charge (FOC) services. You must identify The
items that can be given away – which may include a drink,
a dessert, a voucher fora nominated service, product or monetary amount The conditions under which
these items can be given out – such as to apologise for poor service, to show
goodwill following a bad meal, to soothe a customer in relation to a less than satisfactory stay (perhaps due to noise made by other guests, in-room facilities
that did notwork properly, having to room the guest in a room other than the one booked or promised) The reporting/record keeping to accompany such gifts/FOC service
– so their use can be tracked/accounted for.
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