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TM Maintan hosp ind knowledge 310812 develop-and-update-tg, SITHIND001B R1 Assessment matrix © ASEAN 2012 Trainee Manual Maintain hospitality industry knowledge 5 Assessment matrix Showing mapping of Performance Criteria against Work Projects, Written Questions and Oral Questions Work Projects Written Questions Oral Questions Element 1: Seek information on the hospitality industry 1.1 Identify and access sources of information on the hotel and travel industries, appropriately and correctly 1.1 1, 2, 3 1 1.2 Obtain information on the hotel and travel industries to assist effective work performance within the industries 1.1 4 – 13 2 1.3 Access and update specific information on relevant sectors) of work 1.1, 1.2 14, 15 3 1.4 Use knowledge of the hotel and travel industries in the correct context to enhance quality of work performance 1.3 16, 17, 18 4 1.5 Obtain information on other industries to enhance quality of work performance 1.4 19, 20 21 5 Element 2: Source and apply information on legal and ethical issues for the hospitality industry 2.1 Obtain information on legal issues and ethical issues to assist effective work performance 2.1 21 – 25 6 2.2 Conduct day-to-day hospitality industry activities in accordance with legal obligations and ethical industry practices 2.2 26, 27 7 Element 3: Update hospitality industry knowledge 3.1 Identify and use a range of opportunities to update general knowledge of the hotel and travel industries 3.1 28, 29 8 3.2 Monitor current issues of concern to the industries 3.2 30, 31 9 3.3 Share updated knowledge with customers and colleagues as appropriate and incorporate this knowledge into day-to-day work activities 3.3 32, 33 10
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