Provider Enrollment (pen)


Resource Materials Provided by DFPS



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Resource Materials Provided by DFPS


DFPS has provided the following resources for Contractors that supports services purchased under this PEN for certification and training at the DFPS website:
http://infanttoddler.tamu.edu https://theounce.csod.com/default.aspx?c=aod_tx_custom
We also provide CEU credits and training at our annual PIP conference, and will make available training and resources to contractors throughout the year as part of our Texas Prevention Network.

    1. EIR Accessibility Clause


This section applies if the Contract requires the Contractor to procure or develop Electronic and Informational Resources (EIR) for DFPS, or to change any of DFPS’ EIR.  This section also applies if the Contract requires the Contractor to perform a service or supply goods that include EIR that DFPS employees are required or permitted to access or members of the public are required or permitted to access. Contractor must comply with the Electronic Information Resource (EIR) accessibility requirements as specified in the terms and conditions located at:
http://accessibility.hhs.texas.gov/
    1. Insurance Standards


DFPS will not execute a Contract if the documentation required in this section is not provided or is found to not meet the insurance requirements.
      1. Required Coverage

        1. During the term of the Agreement and until final acceptance of all Services and Deliverables, the Contractor will procure, at Contractor’s own expense, the following insurance coverage:

          1. Standard Worker's Compensation Insurance coverage; however Contractors who do not have an employee are exempt from this insurance requirement; and

          2. General Liability Insurance including Bodily Injury coverage of $100,000.00 per each occurrence and Property Damage Coverage of $25,000.00 per each occurrence.

        2. If the Contractor's current General Liability insurance coverage does not meet the requirements of Section 2.9.1.1.2, the Contractor will obtain sufficient Supplemental Liability Coverage or equivalent coverage amounts for bodily injury and property damage that occurs away from Contractor's business premises.

        3. Contractor will provide HHSC with proof of insurance coverage within ten (10) calendar days after the Agreement is executed. Contractor is responsible for any and all deductibles stated in the policies. Insurance will be maintained at all times during the performance of the Agreement. Insurance coverage will be issued by insurance companies authorized by applicable law to conduct business in the State of Texas, and must name HHSC as an additional insured.

        4. The insurance policy will have an extended reporting period of two years. When insurance policies are renewed or replaced, the insurance policy retroactive date must coincide with, or precede, the start of work on the Agreement.

      2. Proof of Insurance Coverage

        1. Contractor will furnish the HHSC Project Manager an original Certificate of Insurance (form 4736) evidencing the required coverage to be in force on the date of award, and renewal certificates of insurance, or such similar evidence, if the insurance coverages have an expiration or renewal date occurring during the term of the Agreement, the Contractor will submit evidence of insurance prior to Agreement award. The failure of HHSC to obtain such evidence from Contractor before permitting Contractor to commence work will not be deemed to be a waiver by HHSC and Contractor will remain under continuing obligation to maintain and provide proof of the insurance coverage.

        2. The insurance specified above will be carried until all services required to be performed under the terms of the Agreement are satisfactorily completed. Failure to carry or keep such insurance in force will constitute a violation of the Agreement, and HHSC maintains the right to stop work until proper evidence of insurance is provided.

        3. The insurance will provide for thirty (30) calendar days prior written Notice to be given to HHSC in the event coverage is substantially changed, canceled, or non-renewed. Contractor must submit a new coverage binder to HHSC to ensure no break in coverage.

        4. Subcontractor Insurance Coverage. Contractor will require all subcontractors operating in Texas to carry Worker’s Compensation coverage in the amounts required by Texas law. Contractor will also require subcontractors to carry General Liability Insurance including Bodily Injury coverage or $100,000.00 per occurrence and Property Damage Coverage of $25,000.00 per occurrence. Contractor may provide the coverage for any or all subcontractors, and, if so, the evidence of insurance submitted will so stipulate.

        5. The Parties expressly understand and agree that any insurance coverages and limits furnished by Contractor will in no way expand or limit Contractor’s liabilities and responsibilities specified within the Contract documents or by applicable law.

        6. Contractor and each subcontractor agree that insurer will waive their rights of subrogation against HHSC.

        7. Contractor expressly understands and agrees that any insurance maintained by HHSC will apply in excess of and not contribute with insurance provided by Contractor under the Agreement.

        8. If Contractor, or its subcontractor(s), desire additional coverage, higher limits of liability, or other modifications for its own protection, Contractor and each of its subcontractors will be responsible for the acquisition and cost of such additional protection.

      3. Insurance Verification


In order to mitigate risk under this Contract, DFPS will require the Contractor to submit verification of insurance that meets or exceeds current minimum DFPS requirements. Verification must be provided via the Certificate of Insurance Form 4736, ACORD Certificate of Insurance, or a copy of the policy before this Contract is finally executed.
    1. Service Authorization


The Contractor will schedule and provide services as requested and in the timeframes referenced in this Solicitation upon receipt of a properly completed Service Authorization Form.

DFPS will provide authorization to Contractor to provide services for Families.


      1. After receiving Service Authorization, Contractor will send out the template welcome letter to the Family within twenty-four (24) hours of receipt.

      2. Contractor will then follow up with the Family within three (3) business days with an introductory phone call to set up the Intake and Assessment Home Visit. If client can't be reached by phone, the contractor will to attempt the first initial Contact via home visit within 48 hours. The Contractor will have no more than six (6) Business Days to attempt contact with the Family via U S. Postal mail, telephone and home visit.

      3. Service Authorization Form

        1. HIP Program services are authorized by DFPS using a Service Authorization Form. Contractor must accept and have sufficient resources and capacity to complete authorized work. The Service Authorization Form may be transmitted to the Contractor via:

          1. Email; or

          2. Fax.

        2. Services must be authorized on a valid Service Authorization Form prior to being rendered. The individual Case Record must include the Service Authorization Form and the Contractor must follow the specifics addressed in the form, including but not limited to:

          1. The time limit specified; Service Authorizations expire after the second failed initial contact or thirty (30) days, whichever occurs first.

          2. Services end at the earliest date, based on when one of these events occurs:

            1. The number of sessions specified per the selected Home Visiting Program have been delivered based on the needs of the family; or

            2. The request for service is terminated in writing by DFPS.

        3. Specifics related to non-payment:


The following claims will be subject to non-payment or collection:
          1. Service claims that exceed the number of authorized sessions per the selected Home Visiting Program;

          2. Services provided outside the time frames specified on the Service Authorization Form;

          3. Missed visits; and

          4. Claims that result from the Contractor not following all procedures outlined in Section 2.10.1. and 2.10.2.

      1. Intake Process

The Intake process must include completion of the HIP Registration Form and the Pre-Service Protective Factors Survey Contractor must have a process for intake and assessment of a family's need(s) for services and this Intake process must be documented in each family's case file.  Initial contact must be attempted within six (6) business days of receiving a Service Authorization Form as outlined in Section 2.10.1. Intake and Assessment must be completed within ten (10) business days of receiving a Service Authorization Form. Contractor may request an extension from PEI Staff only in extenuating circumstances.

Transition/Case Closure Procedure


Case closure must include collection of the Post Service Protective Factors Survey and Program Experience Survey. When services are completed, the Contractor must document closure of the case on the Client Registration Form and in the PEI database or other data reporting tools. Any Referrals made for additional services to other local social Service Providers must be tracked by the Contractor in their self-created Referral tracking tool.
      1. Release of Confidential Information Form


The Contractor’s Referral must include a completed Release of Confidential Information Form, signed and dated by the client.


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